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January 2024 by Yulian Zhang
Alex is simply horrible. When I change numbers of copies to make twice, he simply said "my god". He just lets me wait, takes care of other people and keeps asking for a 10 rating for a survey. Although I live in Hilton, I will go farther to other Fedex Print for my second batch of printing. I felt very humiliated by him.
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January 2024 by Simon Losch
0% helpful. Instead of helping the just sent me to another store
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August 2023 by Anis Sehiri
They want to charge $10 extra fees for a prepaid express shipping package just because it is located inside of a hotel.Avoid doing business with this location.
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June 2023 by John P.
When you walk in the Hilton, make a right and youwill see the FedEx store down the hall.The store is small. It has a few computers to use. There were two associates working when I stopped by on a Tuesday morning around 10. There was no line.I was helped by Chaimae. She was welcoming and helpful. She helped me with shipping my box.I would've given this place 5 stars, but they add an additional fee to ship something just because they are located in a hotel. See image attached to my review. I think that is ridiculous because FedEx is a huge corporation and can afford to NOT charge these extra fees. I was surprised when they explained this to me but I had to ship my package, so I had to eat the cost anyway. Not sure if I'd come back to this location because of the extra shipping fees, but service was great.
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January 2023 by E. M.
My second time at this location will be my last...bummer because it's a block closer than the one on Mason and Ellis but it's worth the extra few steps to be treated with a friendly smile. This is the second time I have been made to feel like I am bothering the clerk simply for being there. My queries were met with monosyllabic, negative responses and she flat out refused to let me email my 3 pages to her to print, insisting that I use the self service, even after I explained that I had trouble with it and preferred the direct email; she said "I can do it for u but u have to send it to the self service email". I didn't bother to explain that it wasn't a question of my misunderstanding the machine; it simply didn't take my bank card and the last clerk (also with a heavy sigh) said to use their other email (and of the dozen or more locations I have been to no one else has ever had a problem printing from that email). Her rudeness was leaning into pathological territory so I left.
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August 2022 by Eva M.
My second time at this location will be my last...bummer because it's a block closer than the one on Mason and Ellis but it's worth the extra few steps to be treated with a friendly smile. This is the second time I have been made to feel like I am bothering the clerk simply for being there. My queries were met with monosyllabic, negative responses and she flat out refused to let me email my 3 pages to her to print, insisting that I use the self service, even after I explained that I had trouble with it and preferred the direct email; she said "I can do it for u but u have to send it to the self service email". I didn't bother to explain that it wasn't a question of my misunderstanding the machine; it simply didn't take my bank card and the last clerk (also with a heavy sigh) said to use their other email (and of the dozen or more locations I have been to no one else has ever had a problem printing from that email). Her rudeness was leaning into pathological territory so I left.
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August 2022 by Piscatorial Veteran (Brian Schwisow)
I would rather pull my nose hair out one by one then deal with this dumpster fire of a compamy. I would sell that stock now
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September 2021 by Pravat Kiran Timsina
Terrible employees and location. I was there yesterday with a Fedex prepaid label and a box to ship. She said there is extra handling fees per pound since its inside a hotel. Oh also they don’t print your label from barcode. They are pathetic. Will never go to them ever again.
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August 2021 by Alice L.
I'm actually surprised to find that this place has such low stars! Ever since I stopped owning a printer, this location has been my go-to. It's not crowded and very efficient. I like how quiet this place is. I can always be in and out really fast. Also the place is kept clean as I have seen the employee clean the place often. Note: There is always a $10 hold on your account, but it clears within a few days and the correct amount is charged.
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August 2021 by Richard Chisholm Jr
This location does not accept QR-code item returns, despite being a valid FedEx Office location. They should rebrand as something like "FedEx Hotel" or "FedEx Business Center".
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June 2021 by S L.
F-INg joke. Hours posted online google the Kinkos website and on their door says they open at 6:30a. They aren't open. I can't believe that or aren't any 24 hour Kinkos open 24/7 in the city. People need things printed by 7a for business. Where the f do you print in the night in San Fran.
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March 2020 by Diane Bunn
Their self service printers are 20¢ for black and white print but jump up to $1.69 for color! Highway robbery!! (In Austin it is 15¢ b+w and 59¢ for color). Even with San Francisco prices being higher than other cities the difference between color and not is far greater.
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February 2020 by David Ojserkis
Don’t you dare try and drop off a package here. A whopping 10$ PER PACKAGE!! When the clerk told me, I said to her face “That’s the stupidest thing I have ever heard”, and walked out. Either Walgreens on Post Street accepts FedEx packages 24/7 for FREE.
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December 2019 by Morgan Bellinger
Handling fee to drop off a labeled package
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October 2019 by Danielle N.
The lady who worked there was amazing and the service was great. 3 stars for the added hotel surcharge fee to use their services.
