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March 2024 by Angie Li
I've had consistently good experiences with shipping out packages and printing here. Special shoutout to the guy with long dark hair here, who was helpful and assisted me with packing an enormous chair for return once (and with getting the label printed as well).
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February 2024 by ALLAN garcia
Self print service station printer did not work after I had prepaid and tried to print.
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February 2024 by Yonathan Asmerom
Concept of customer service is lost on the employees.
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December 2023 by Lilizhu Lee
I am not sure if this is a thing but I have never experienced such thing before where I would like to drop a package where I have a label ready on the box. The staff said I can’t drop it at the store and I need to go to 1875 Marin Street because that is the only location that can handle the box with this black label on the box (see photo attached). The staff said it is considered dangerous product inside the box and the Marin street location is the only location that can handle this box. Are you kidding me? What if I change box or peel off that label off, will it still be considered dangerous product? And the Marin Street location is soooo far away. This is ridiculous. Is that the thing? Anyone can help me answer this please? I have no wonder why they earn only 2.8 star reviews for this location.
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December 2023 by James Gleason
See Adrian when you go there, Adrian is great, he knows how to do everything and he can complete jobs others there can't, if you show up and he's not there, seriously, come back when he is, he will get it doneUpdate: thanks for getting it right !!
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December 2023 by Sean Hernandez
Rented a Zipcar to ship $4k worth of stuff. Arrived at 7:30pm and by the time I finished giving the guy all the info he was asking for he didn’t want to ship any of my stuff out nor guarantee its safety.
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December 2023 by Veronica Brown
This FedEx sucks! Employees always have an attitude and very rude. This is the second time I’ve been here and I’ve turned around every single time.
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December 2023 by Ali Anwar
A young gentleman was super helpful when I came to drop off some packages.
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October 2023 by jane jane
this young beard manager should have been fired long time ago. His main goal is to hide somewhere in his office as much as possible. If there is a long line and he has to come out to help, he made it clear that he wants to be out of there asap, with his stone face and couldn't care less attitude. He would lie "oh we are out of commercial invoice, it's on order". If you press him hard and he would open the drawer and "oh you are lucky, here is the last one" and then he is gone, leaving you there alone. Commercial invoice can be printed on site, just no second copy. Employee would make you copy after you filled out the form and it's too much work obviously for him? So he would rather lie "we are out of commercial invoice" so he doesn't have to wait around and make you a copy. Been there long enough, he has never shown any interest in interacting with customers. His staff are all stressed out as you can tell and take all the bullets from disgruntled customers. Morals are very low in this store.
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September 2023 by Elliott Perry
I came in for last minute passport photos. It took under 5 minutes and the staff was very nice. They have also helped me with shipments. They shoot the photos on a wall backdrop with a DSLR but they came out great.
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September 2023 by Dan Dan
Stopped by there twice in a span of a day to try to return some DSW packages using QR code. Both times was told "server is down". 2nd time the clerk said "it just worked with another customer." They just shrugged at me and told me to try again later.
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August 2023 by Daniel Brotskiy
I couldn't print out files directly today, so I had to use the email service. The price was ridiculously high - I paid $21 for 6 minutes and 24 pages to print from my email. I absolutely needed then and I had no choice on Sunday but I'll try to stay away from their predatory services. The employees are not helpful as well. Do not recommend!
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July 2023 by Jelena M
I had a great experience at this location today. Adrean was very kind and efficient.
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June 2023 by Startup HUB
FEDEX has one of the worst employees in the business. Not only are their drivers extremely reckless on the road, yelling out their windows at drivers for their own misdeeds, I just found out today, their in-store employees are woefully inept, untrained for interaction with customers, and haven't a clue what customer service is. They are just discourteous, inattentive, and look miserable. I would never do business with FEDEX if I can help it.
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June 2023 by Helen Chen
I waited for 30 mins to drop off a package because the staff are inefficient, I do not recommend this FedEx location.
