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February 2024 by John Lum
Always helpful staff, they greet you as you enter.
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January 2024 by T C
Passive aggressive management. Instead of helping me with my order there was complaining, charging more for no reason, taking much more time than necessary, if you hate your job find another one. People are treated like brainless cattle here.
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December 2023 by Whitney Humphreys
Amazing customer service!! I’ve only been twice and only in the last week or so and I received truly incredible service- so helpful, so friendly, so generous. And I overheard great service for other people too while I was there. Not going any where else
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December 2023 by Christina Shamon
Giselle is a super star!! She was so helpful and it was SO clear that she knew how to help in every and any way possible and knew every solution FedEx has to offer. She helped me with printing services in store all while being able to multi-task without faltering or seeming stressed or bothered in any way. I always come to this specific location because the service is above and beyond. By far the best location I have ever been to.
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November 2023 by Jamie K
Sent a package here with insurance. Recipient received the package with the contents missing. I’ve tried contacting FedEx multiple times for a refund but they haven’t gotten back to me. Would not recommend shipping a package here.
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October 2023 by Scott Casas
By far the best FedEx Office Print & Ship Center in the Bay Area. Have always been helped quickly and all my print/binding needs have been fulfilled. Caesar has helped me on multiple occasions when I’ve needed something turned around quickly. He always is attentive and makes sure everything is perfect before I leave
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October 2023 by Carolanna
We visited the FedEx store on Sloat in San Francisco yesterday where Omar assisted us with a shipment. Omar is a wonderful asset as an employee of FedEx! Not only did he arrange our shipment perfectly in just a few minutes, but while doing so explained clearly to me all of the steps I did not know when shipping FedEx, so that now I will be using FedEx a lot more. Also, Omar was very patient with me as I have great difficulty hearing and wear hearing aids. Thank you so very much Omar and FedEx for delivering my Overnight Express package on time!
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October 2023 by Ri'en Karrot
Terrible! I wish I had met the workers that are mentioned in other comments. Every time I come here I am treated poorly and find the machines and cutters in such poor shape, that I can't use most of the material I complete here. When a project is basic but too urgent to wait for a standard printing company, I begrudgingly come here. I think this is the last time I deal with FedEx print services at all.
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August 2023 by Billy T.
I was worried about my software, not being able to set the print out scale 1 to 48 for architectural drawings for my remodel permits. CJ work worked his magic and was able to print out my architectural drawing on a 36 x 24" Paper with a scale of 1 to 48. Thank you so much CJ.
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May 2023 by Juan Lopez
I came here to send a package with a pre-paid label. It was a new process for me and the staff were very helpful and patient with me. They let me know how to use the machines in the future as well!
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May 2023 by Trina G.
Carolyn went out of her way to ignore me and try to help everyone but me even though I had been standing in line waiting my turn and it was my turn. When I told her that she was acting as if I was invisible, she proceeded to tell me that I should have respect and that she had to help everyone. I told her that I was the next person that should have been helped and that she was extremely rude. I have shipped at Fedex daily for over 14 years due to my work and I have never encountered a rude Fedex employee until today.
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May 2023 by Michael C.
If I could select zero, I would. I wanted to send flowers for Mothers Day. Indtead the flowers were shipped to me- I am the sender not the recipient. I talked to a Fed Ex agent this morning to be sure they had the recipient's name and address right. The agent said she understood. She understood squat. The flowers were sent to me. Morons. Within 30 minutes I called to have the driver come back and get the package. That they wouldn't do until Monday. Of course the gift is for Sunday's holiday.Unacceptable. Unprofessional. Never again with Fed Ex, at least not if I can help it.
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April 2023 by Sharon K.
Sloat Ave. Fed ex San Francisco does a great job. Ask for Cesar. Hes printing all my color prints by email request. I'm making a PRAYER wall in my house. Of my FAVORITE SCRIPTURES. Hes made it a fun process as well as a BLESSING. PLEASE when you go there ask for Cesar. The rest of the staff was great too
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April 2023 by Flora Cortez Anthony
Staff members are doing god's work. The level of composure and patience they exhibit while dealing with line rushes and interruptions is exemplary. This is a bit out of the way from home, but I will always choose to go to this FedEx location due to the excellent customer service from staff.
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February 2023 by H L.
I normally use the self help to return packages but the first time I was in to drop off and pickup a package and the second time I needed to pickup a package. The same gentleman helped me both times and he was very nice and helpful I did not catch his name but he was a young asian gentleman. I hope he gets recognition for the great customer service he provided cause no one knows what customer service means anymore.
