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April 2023 by Douglas Hansen
My car was hit while it was parked, figured it would be a giant headache to get it fixed. I was pleasantly surprised by how easy it was to work with FA, but specifically, the SOMA location. These guys are real professionals, quote and timeline were accurate, work was superb, and the car was returned in immaculate condition. Seriously, it was detailed. Can't recommend highly enough!Service: Body & Trim
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April 2023 by Adnan R.
I had a small dent in the tailgate of my car and they took care of it. Matched the paint perfectly, were very communicative, and they cleaned and detailed the car spotlessly.
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November 2022 by Addis Ababa
never go there to fix my car and do estimates they don't know what they doing
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July 2022 by Sandra A.
My car was in a front end accident and Fix Auto had repaired my car once before and did a great job. The damage was more extensive this time but again they did a great job and were really easy to work. Highly recommended!
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July 2022 by Ann S.
The people here are wonderful. Even though supply chain issues made getting parts for my Prius very challenging, both Adam and Marvic worked to get the parts ASAP and they did an absolutely gorgeous repair. Plus, they left the car cleaner than it was when I brought it. I appreciated the care they took in fixing my car. This level of service is rare these days.
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April 2022 by Molly C.
Great business! Staff friendly and car was ready early both times.
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November 2021 by Julie K.
I got into an accident in the morning and Bryant St Fix Auto was able to take my car in that morning. The body work was great and I've never before used a body shop that was so kind and responsive to my requests. I would recommend this body shop!!!
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November 2021 by Julie Kim
Starting from the office, the service and kindness was far above what I’ve experienced at other shops. After a car accident, I wasn’t expecting my car to look brand new, but it did. I will definitely come back here for any of my future car needs!Services: Body & Trim
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August 2021 by Jerome Simmons
The side of my car was damaged and I'm very glad I chose this business. They were very thorough in identifying all of the problem spots and potential problems. They even delivered my car 4 days earlier than expected. Very professional and informative experience.Services: Body & Trim
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August 2021 by sean conner
This is the second time I have they used them. They are fantastic. Customer service was perfect - they had my car done when they said they would. The body work was perfect. The paint blend was perfect.Service: Body & Trim
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July 2021 by Jen Y.
Marvic and her shop are amazing. I have taken two cars to her after accidents. One was new and the other only two years old. Both has substantial damage. One cosmetic across an entire side and another that had substantial front damage. Both cars came back new. She takes great care to get you the best service and is always available for questions and advice. She taught me about my insurance and how to use it properly to get what I paid. She also fixed some dings for free! She is on your side always and goes the extra mile. I would recommend her and this auto shop to everyone for great service and great auto work.
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June 2021 by Anne McNiel
Cannot say enough great things about this shop! Friendly, professional, and delivered my car back to me on time and looking completely brand new. I would recommend them to anyone. Fingers crossed I’m not forced to use them again (car was broken into and they caused significant damage) but would definitely come back here again because they made it so easy! Thank you all!Services: Body & Trim
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May 2021 by Beth Callaghan
Everyone at Fix Auto was completely awesome to work with. They were friendly, professional, and very proactive at communicating the different steps of the process of getting my car repaired.I was seeking repair for an accident that was someone else’s liability, and the Fix Auto team was great at handling the insurance company involved. They not only got my car back a week early, looking brand new, it was also cleaner than if I had gotten it detailed!Absolutely recommend their services.Services: Body & Trim
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March 2021 by Edmond T.
I had a car accident a few years ago and brought my car here to fix and they did their job. Bau provided excellent service for me. Five stars. Fast forward to a few months ago, there was light that came on the dash regarding the airbags. I had a trusted mechanic diagnose the problem and he was certain it was accident related. Since it was accident related, I decided to bring it back here to have it checked out since they did the repairs for me. I called them, described the situation to them, and the lady (who I later learned was the owner, Marvic) on the phone already started giving me attitude. She was ridiculing me for suggesting it was accident related sauce it had been 3 years. I explained to her it would all be clear if they just run the diagnostic on the vehicle. She agreed for me to bring the car in. When I got there, Marvic continued to give me hard time. She agreed to do the diagnostic, but threatened to charge me if it wasn't accident related. Her tone was very hostile. When she ran the diagnostic, she couldn't get any errors or problems on her computer. Well, that's because the car engine was off... so I informed her to turn it on to get a reading on the airbags. How do you not know that? ? So she did and got the errors that I told her about. The diagnosis was sent to the actual mechanics in another location to determine the issue. She then had a discussion with her mechanics through the phone and they needed time to figure it out. Meanwhile, she kept interrogating me to see if I had hit anything recently. She kept pointing out dings and touch-up paint on my car insinuating it was my fault. Finally, the mechanics agreed that it was accident related and that they would take a look. All she said was that it's odd that this happened after 3 years. So I took my car to their Daly City location and Bau, again, took great care of me and had the airbag fault fixed. Five stars. I would find out later that Marvic the owner is not a mechanic. She took over the business from her late husband. Fine, whatever. It happens. The problem was the (lack of) service and the attitude. She was dissing me the entire time and acted like I was trying to defraud them. Customer service? Forget about it. You would be lucky not to be treated like a criminal. Zero stars.
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January 2021 by Michael Dillon School of Irish Dancing
Pleasant. no stress. fabulous
