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January 2024 by Donna W.
We started our kitchen and bathroom renovation project with Kevin Chow at Floorcraft in May 2023. We found Kevin to be very approachable and knowledgeable on kitchen cabinets, countertops, etc. He really knows his products. As a result we purchased cabinets and counter-top from him.Kevin patiently listened to our needs, likes and dislikes, and provided sound advice from his years of experience. He came to our house twice to get our kitchen layout and measurements, gave us 2 iterations of kitchen design drawings, and recommended several reliable and capable contractors to complete this project. We are new to kitchen and bathroom renovation, and often could not decide on or were unsure of which product is best for a certain function or area. We would consult Kevin, he certainly was not afraid to share his experience of what materials to use for certain room or which color for certain wall, and we found his advice to be sound and practical.Kevin has many years of kitchen renovation knowledge. He patiently listens and goes out of his way to assist us on our project. Because of his attention to details, he identified and helped solve the problem of getting a tall cabinet into the house through the tight entrances. We are very happy with Kevin's 5-star service and highly recommend him for kitchen renovation project.
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December 2023 by Eli P.
Amazing customer service!! I have a tile situation where I bought our bathroom tile almost 10 years ago. We have a plumbing problem where we need a valve replacement. That is behind our bathroom tile. Which means that we need eight new tiles. I went to Floorcraft with a single tile and they shared that they had not carried the tile for a long time. But that did not stop their customer service.they took their time to call other tile shops and they remembered the name of the tile. Tomorrow plan to call me back to let me know if they found the exact tiles I need or not. For such a small order, it was incredible to see how over the top. Both George and Dennis were to help me. A real throwback to outstanding customer service. definitely a five star experience.
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November 2023 by Jennifer
Kevin Chow was instrumental in giving us clear information about the blinding array of options in our kitchen remodel. He was patient and really helpful as we worked through all of our decisions. I had been nervous that it might not make sense to work with Floorcraft since we needed solutions more on the budget-friendly side. But Kevin helped us find the perfect balance of quality and budget, as well as getting precise measurements for what we needed.Then, when we had a number of serious issues due to our hiring a bad/incompetent contractor, Kevin went above and beyond and really saved the day: he helped us find someone who could repair the damage and helped us get the materials to do so. I don't know what we would have done without him, but it would have been much sadder and slower. And far more expensive.Throughout the process, we really felt like Kevin cared about us as customers. And our kitchen is now beautiful and functional, and I feel calm and happy every time I walk into it. If you're hoping for that experience, I'd highly suggest making an appointment with Kevin.
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November 2023 by Jennifer H.
Kevin Chow was instrumental in giving us clear information about the blinding array of options in our kitchen remodel. He was patient and really helpful as we worked through all of our decisions. I had been nervous that it might not make sense to work with Floorcraft since we needed solutions more on the budget-friendly side. But Kevin helped us find the perfect balance of quality and budget, as well as getting precise measurements for what we needed.Then, when we had a number of serious issues due to our hiring a bad/incompetent contractor, Kevin went above and beyond and really saved the day: he helped us find someone who could repair the damage and helped us get the materials to do so. I don't know what we would have done without him, but it would have been much sadder and slower. And far more expensive.Throughout the process, we really felt like Kevin cared about us as customers. And our kitchen is now beautiful and functional, and I feel calm and happy every time I walk into it. If you're hoping for that experience, I'd highly suggest making an appointment with Kevin.
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October 2023 by Rebecca Brian
Tom Q. was tremendously helpful in designing and managing the process with our cabinets for a kitchen remodel. He’s extremely knowledgeable about the cabinets themselves (construction, design options, best practices) and went over and above to help us ensure everything was right (including several visits to the house to measure before we finalized the order, and to check on things during install). I would always go back to Tom for any cabinet need. On top of this, the price quoted by Floorcraft was well below another design shop I consulted (for the same cabinets).
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October 2023 by Mark V
I can’t speak highly enough of the service we received from Kevin Chow at Floorcraft when we were remodeling our kitchen. Kevin was incredibly thorough, focused, and helpful. He produced numerous renderings of what our renovated kitchen might look like, connected us with top-notch suppliers from around the country, and ensured that every detail was thought through. And Floorcraft had everything we needed: from countertops, cabinetry, to tiles.
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October 2023 by Ellen Murland
You wrote a review for Floorcraft - Home Improvement Store One hour ago5.0 star rating 9/24/2023Kevin Chow of Floorcraft has been fabulous in helping us design our kitchen remodel. From taking measurements that were spot on, to assisting us in picking out cabinets, countertops, floor tiles and a backsplash, he listened to what we wanted, made suggestions and wasn't afraid to challenge our ideas if he had another viewpoint.He is extremely knowledgeable and helpful, and always answered our questions promptly. Can't imagine working with anyone better.When a couple of issues surfaced (as they inevitably do) he was eager and able to find an excellent resolution.Cannot recommend him, and Floorcraft, highly enough.
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October 2023 by David C Wiese
Have worked with Floorcraft on two different home renovation projects and had great experiences both times. Thanks to Kevin Chow in cabinets and Lily Trieu in appliances for all their support on my recent kitchen reno - always supported me and responded very quickly.
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September 2023 by Ellen M.
Kevin Chow of Floorcraft has been fabulous in helping us design our kitchen remodel. From taking measurements that were spot on, to assisting us in picking out cabinets, countertops, floor tiles and a backsplash, he listened to what we wanted, made suggestions and wasn't afraid to challenge our ideas if he had another viewpoint. He is extremely knowledgeable and helpful, and always answered our questions promptly. Can't imagine working with anyone better.When a couple of issues surfaced (as they inevitably do) he was eager and able to find an excellent resolution.Cannot recommend him, and Floorcraft, highly enough.
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September 2023 by david w.
Had a great experience working with Kevin Chow in cabinets and Lily Trieu in appliances on my recent kitchen renovation. Constant support and fast communication!
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August 2023 by Tana C.
We purchased custom cabinets and quartz countertop through Kevin at Floorcraft. He was really helpful, patient, and answered all our questions. He even checked on items that we purchased from other departments. The cabinets looks great and exceeded our expectations. Highly recommend talking to Kevin if you need cabinets and countertop!
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August 2023 by Madison Peraino
If you need cabinets or floors, I can not recommend working with the Floorcraft team enough! They were really my one stop shop for all of the materials.Kevin Chow from kitchen cabinets was incredibly helpful and knowledgeable -- worked with us to design exactly what we envisioned, came out to measure and was incredibly detail oriented and most importantly created options for us based on the different materials, the layout of the cabinets, pricing etc.Felt very taken care of and I mean ... look at that before and after!!I will be coming back for my future projects!
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June 2023 by Madison P.
If you need cabinets or floors, I can not recommend working with the Floorcraft team enough! They were really my one stop shop for all of the materials.Kevin from kitchen cabinets was incredibly helpful and knowledge -- worked with us to design exactly what we envisioned, came out to measure and was incredibly detail oriented and most importantly created options for us based on the different materials, the layout of the cabinets, pricing etc.Felt very taken care of and I mean ... look at that before and after!!I will be coming back for my future projects!
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June 2023 by Sungjoon C.
I had a wonderful experience with Amy from Floorcraft. She was incredibly responsive and went above and beyond to address any issues by proactively contacting the manufacturer representative. She effortlessly handled tricky requests, providing tailored solutions that exceeded my expectations. I highly recommend Floorcraft based on Amy's exceptional service. I'm definitely looking forward to revisiting their business again in the future.
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June 2023 by Nickyl T.
Dennis Koon is an arrogant, intolerable human being. I came in to ask questions about putting in a floor and he explained it can't be done. I asked some more questions and he refused to answer demanding that what I asked cannot be done and if i even wanted it done it would cost $15,000.I went to another flooring store and low and behold, it can be done by adding a new extended baseboard (he refused to even allow me to ask the question saying, "You're wasting my time. I've done this 20 years, it can't be done. I answered your questions. It can't be done." I'd ask a completely different question and he said "I already answered your question. It can't be done. You're wasting my time" He refused to answer the completely different question.) How insane to treat people like this. I was interrupting his work.. a prospective customer. He has no ability to problem solve or even listen to possible solutions. Why the hell would you have a guy like that as your face person for your company? What a nightmare. Turns out it will only cost me $5000 for supplies, installation, carpet removal and garbage removal. Dennis needs to retire. He's insufferable and wrong with no imagination or creative problem solving skills. He might want to re-think his entire career and get the hell out of customer service. There is something wrong with this guy.
