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February 2024 by Mike M.
We took out a mortgage for our vacation home in 2015. Never a late payment for all nine years. October and November payments were not being processed by Fremont for 12-15 days. They blamed USPS and pushed their "Auto Pay" online system. Decembers payment took 24 days for FREMONT BANK to process. Again, they blamed USPS. We actually called and made a phone payment mid month, paid to place a stop payment on the off chance the payment was actually lost. February 5th, yesterday, we received a nasty letter from Fremont Bank admonishing us for not being honorable credit risks. Once again they blamed USPS...their letter arrived at our address in FIVE days. We are paying of this loan off next month to protect our credit. Borrowers beware. This institution does not care about it's customers.
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May 2023 by Sean Augustine-Obi
No communication between the branch and their online call center. Wasted my time coming here at the direction of the call center, and the bankers didn’t know what I was talking about.
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May 2023 by Ganna B.
With Fremont Bank, we have had the best possible lending experience. My husband and I applied for a Home Equity Loan. Can you believe we've got a loan in 10 days! That is awesome or what?!! Everything went smoothly, starting from the beginning of completing the application! Mike, you have the most excellent people like Revelina Velasco, Jorge Mallque and Daphne Gonzalez working alongside you! They were exceptional, with them you can make a difference. We chose Fremont Bank over 2 other lenders after talking to Michael Delucia on the phone. He assured me that his team is the # 1, indeed, Michael was not wrong Revy, Jorge, Daphne YOU ROCK! Your constant follow-ups, your perceptions changed our hesitated/confused minds (because of the interest rate increase we were going to cancel the application). You all made this happen. I will surely spread the word about you, Fremont Bank! Thank you!
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February 2023 by Samuel C
Wonderful staff. Caring and compassionate...
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February 2023 by Samuel Clemens
Wonderful staff. Caring and compassionate...
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May 2022 by J M.
I have had great service from everyone at this bank and they really saved our business during the pandemic. They have adjusted loans in ways that helped us make it through cash flow difficulties. They were always on top of it. Everyone in the branch is friendly and does a great job. I highly recommend Fremont Bank to anyone with a small business!!!
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August 2021 by Unbias O.
Their mobile banking app really sucks. First of all, it does not have the feature to allow you to take a peep at what you type in the password box. Second, it always give you an error notice: " Please try again, or call 866-... for assistance". Not user-friendly interface.
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January 2021 by J T.
Run for your money, this bank is the biggest scammer out here.They have the abusive fees for everything. Today I closed my HELOC and I was charged $500 ,even I was told the week before I just need it to keep open for 2 yrs now they say 3 yrs. Also I was charged 2 times $75 for payoff request,$60 today demand fees, also today $30 dollars for a fax, yes a fax!! and $10 for underminety Demand Fee : $60.00 Fax Fee : $30.00 Under limit Check Fee : $780 Total that this bank pretty much a robbery!!! . Do not do business with this bank at least you want lose you shirt. If could give then 0 stars I would.
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January 2021 by Fernando N.
You guys are total crooks. I paid off my home loan. There was an over payment of almost 8k. I have been trying to get that money from you guys since October. I keep being told that the the check is in the mail, the check got lost, etc. Each time I call I'm told that someone will get right back to me and No One has ever returned the call. We are considering contacting an attorney and want the money plus interest for the three months. No one should ever use your services
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December 2020 by T M.
Applied for a HELOC to re-finance my current loan. 3 months they told me I had plenty of income, I have two sources of income, and then was told I was preliminarily approved. They out of no where I was denied. The reason they gave was income but that is not true. Then they said I had to pay 250.00 for the loan fee. What a racket. They will not give you a loan, they just want to charge the $250.00. Note: they went so far as to have me open a checking account so I could get the .5% reduction in rate. Don't try and do business with this bank.
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December 2020 by Kathryn Robbins
Just met with Fremont Bank staff for an auto refinance loan. Took care of me and my sister wrapped up the appt quick.
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January 2019 by Karen B.
I have had a HELOC at this bank since March 2018. I have had a very bad experience attempting to repay this loan. It is a variable rate loan currently at 6.5% which has gone up several times in the time I've had the loan. At Fremont Bank the checking department employees can't view loan screens. Loan employees can't view checking screens. This necessitates two phone calls each time I have an issue with incorrect transfer between the two Fremont Bank accounts. Loans can not be accessed on the Fremont Bank App so I have to be on my laptop in order to deal with these issues. I have attempted to make Principle Reduction payments 2-3 times per month. This bank invariably applies them incorrectly as partially interest and partially principle. This bank only allows a single payment per day. Fremont Bank's software doesn't allow payments to be made on weekends. That is 8-9 days every month I can't make a Principle Reduction payment. No payments can be made 5 days before or 5 days after my regular monthly payment. That's 11 more days a month I can't make Principle Reduction payments. I used my regular bank's BillPay service to make my regular monthly payments. My regular bank mailed the payment on the 15th of the month. Fremont Bank said they did not receive the payment until the 23. They applied the payment on the 24th of the month. The check was coming from Arizona. Even though the bank has a 5 day grace period between the 20th and the 25th of the month I was charged a $30 insufficient funds fee. Each time Fremont Bank makes the corrections, which takes a day or two. During these correction periods I also cannot make Principle Reduction payments. The Fremont Bank employees continue to explain that the fault lies with the United States Postal Service. They also say the bank is not doing this on purpose. Each time the Principle Reduction payment is applied incorrectly Fremont Bank employees give me more instructions to avoid this problem in the future. I follow the new instructions. It does not correct the problem. Most recently I have initiated bank to bank electronic payments for my regular payments. This will necessitate my individually making these payments each month. I can't use bank to bank electronic payments to my Fremont Bank loan account because these only go to my Fremont Bank checking account. And the Fremont Bank employees tell me these payments may be held in my Fremont Bank checking account up to 5 business days depending on how large the payment is before they can be released to my loan account. I have called several other financial institutions to transfer the loan. So far, the interest rates would be slightly higher and the loan initiation fees are prohibitive. All that glitters is not gold.
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October 2018 by Shane Whiting
Its like you're Norm from Cheers when you walk in here! Very friendly and caring employees.
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May 2018 by Brandon Butler
I recently went through the refi process with Mike and was relieved that a normally frustrating and daunting experience could actually be a pleasant one! Having done this once before w/o achieving a successful result, I was not looking forward to another dreadful scenario. Mike was able to explain the process to me in layman's terms and made me feel comfortable throughout the whole exercise. He was extremely responsive to all of my questions and guided me from start to end, not allowing me to skip a beat! You can count him having your back and offering solutions that will work best for you.I would highly recommend his services and will definitely be using him again moving forward. Two thumbs up!
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February 2014 by lupe banderas
This is a great location to bank at because of the level of proffesionalism and courteous staff. The manager Paula Eng is very knowleadgeable and provides Superior customer service. It's because of Paula that I choose to do business with Fremont Bank. I recommend you visit Paula for any of your banking needs. Lupe b
