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April 2024 by Joan E.
This is a great establishment. Their furniture is great quality and the two sales ladies there are very kind, helpful and accommodating. I would definetely recommend this business for your furniture needs.
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March 2024 by Loris D.
Furniture Innovation was highly recommended to us. As we discovered, for very good reason. Our understanding is they source from fifteen countries. Their pricing is a bargain given the quality of their offerings. The staff is congenial and caring beyond compare. They don't disappoint. For the record, we purchased a hand made Italian couch (4 month delivery time) and a German recliner chair, and are delighted with both. Wonderful business, absolutely wonderful staff. Chapeau! [Hats off!!]
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August 2023 by Queen' Diamond
Semi is amazing!!! If you are looking for high-end good quality and no lies, this is the place to go for furniture. I highly recommend this furniture store. I stayed here for over an hour plus making my decision and getting full descriptions and even was able to see the inside of how certain pieces of furniture were made from the displays and samples they have on the floor. I had a horrible experience with Ashley Furniture Colma, CA. This is a high-end luxury furniture store, and they have been in business in San Francisco for over 20 years, so that speaks volumes to their service and their products. I wanted something that was reliable, something that had a good name, and I found it for $2999 plus $160 delivery fee. And it's American made,. . all wood , firm, custom-made sectional Chaise. I can't wait for it to be delivered this week. I know I'm going to be a very happy camper. The display one was amazing, and I fell in love with it instantly. If you are looking for good quality and an honest furniture company this is the place!!! You get what you pay for, and I did not have a problem with coming out of the pocket and paying an extra $600 or $700 because it is worth it!
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August 2023 by john Snell
The product selection was wide, the service was kind and helpful, turnaround time was good. We love our new custom sectional sofa!! Definitely recommend!!
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June 2023 by Queen D.
THIS IS THE BEST FURNITURE STORE I HAVE EVER BEEN TO IN 25 YEARS! I FELL IN LOVE WITH THIS STORE!! NOW, THIS IS HIGH-END QUALITY FOLKS & YOU WON'T BE DISAPPOINTED, AT ALL;-) !!! LOOK NO MORE, THIS IS THE PLACE TO SHOP! I HIGHLY RECOMMEND THIS STORE TO EVERYONE LOOKING FOR TOP QUALITY AND AMERICAN-MADE AND CUSTOM-MADE ITEMS. THIS IS A REAL FURNITURE STORE, THAT STILL MAKES ITS FURNITURE OUT OF REAL WOOD. NOT CARDBOARD LIKE Ashley Furniture, which is pure trash! After having a very bad experience with Ashley in Colma, CA, I found these diamond in a ruff;-)!Semi was absolutely amazing and her customer service skills were awesome! We laughed and browsed around and picked out a new beautiful fabric of my choice for my new sectional. I AM GETTING MY 1ST CUSTOM-MADE SECTIONAL HERE AND I AM SO EXCITED;-)! I spent a few hours here and Semi and I had 1-on-1 time together, it was extremely delightful and professional. I came at the best time and I had her all to myself. This furniture store has a deep and rich history here in the city and has been around for over 20 + years. I remember when it was in the city. I am a native here. I am paying $500 to $600 more than I paid at Ashely's but, IT IS WELL WORTH IT. I don't care about the price when I am happy and the quality is great!!! The prices are reasonable for the high quality you are buying. I can not wait for it to be delivered in 4 weeks. I will be back with an update. Thank you Semi you were a rock star;-)!
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March 2023 by Daryl Cheung
My fiance and I were looking for a couch. We went to many different retail stores but all those couches were either too big for our place, or not the right style we wanted. We finally stumbled upon Furniture Innovation at the end of our day. Semi was extremely helpful. She walked us through all the different styles and colors and she was extremely patient with us. We probably spend at least 30 min asking her questions and she just kept on answering all of them. Very very knowledgeable in this business. The best part was that we were able to customize our couch!We received our new couch over the weekend (it was supposed to be 4 to 6 weeks but I think it was ready by the 3rd week) and we were very pleased. Highly recommend for anyone who needs new furniture.
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March 2023 by Thomas Uehara
Nice selection of modern style furniture at a reasonable price. The seller was cooperative and responsive in dealing with an exchange when one of the furniture pieces came slightly damaged. Overall a positive experience.
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December 2022 by Jonathan Liu
Very helpful and professional staff. They helped me customize a new sectional couch and updated me during the who manufacturing and delivery process.
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August 2022 by J Daniel
Really nice styled stuff and a fair price. I loved their wooden tables and couches.
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August 2022 by Zeo Tron
I Had an issue with a Product , they came to my Home and fixed the issue. I was amazed and very much grateful . Thanks for the great service. Great owners !
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June 2022 by Jimmy Soo
First of all outstanding service all around. Love the service from Mr. Lee and Ms. Eun Soon. No pressure buying as we had to come back 3 times before deciding what was best for us. Lots of choices and decisions. With both of their guidance they broke down what we were exactly looking for. But the fun doesn’t stop there. Why just buy a couch set. We got a great deal on the carpet to go with our couch set. Simi was very nice and helpful in finding the right material, size and color to match our couch. We are more than satisfied with the quality and service. The delivery people deserve some love too. They were very professional and careful about brining all the things up a flight of stairs. We been shopping all around for months for the right couch and what we liked was pretty much doubled what we saved on here. You can clearly see and feel the quality on the custom fabric.Highly recommend if you need home furnitures then this is the one stop shop you will not be disappointed in.
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March 2022 by Edwin Pugh-Johnson
Went in to look for a new mattress. Lee was hilarious. Lee and the woman working with him were informative and helpful. Pricing was reasonable compared to other stores near by. Will definitely return to get other furniture.
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February 2022 by James Ward
Great Product, incredible service, and we were so impressed by the sales teams attention to detail and kindness every time we have visited.We tend to be pretty picky about our furniture, and the team took our feedback and steered us directly to the ideal couch for our needs.We chose the fabric and color and even walked away with a new tea recommendation that we now enjoy while sitting on our cozy couch.Thank you!
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October 2021 by john leblanc
Great experience. We have been searching for a sectional for weeks for an apartment with an awkward layout. Most are backordered due to pandemic-related shipping delays, and shipping estimates are anywhere from 12-26 weeks! We stumbled upon this store after going to several other big-name store all over the Bay Area and we almost immediately found the perfect sectional. It is very comfortable, high quality, made in California, and we were able to buy the showroom model. It was delivered in less than 24 hours. Delivery service was from a separate company but they were quick and careful, and the sofa arrived wrapped in blankets & shrink wrapped to protect from damage. The price for the quality and materials was very fair. Lee took good care of us. We will be returning!
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September 2021 by Kathleen Campbell
Beautiful quite furniture. Chosen, delivered and assembled with care.
