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March 2024 by Steve H.
Super sarcastic customer agent Andrew cursed at me. I got enough problems. I don't need to be belittled by some CS agent who can't do his job. If you're going to talk crap about me, use the mute button! Guy can't even get that right. Sounds like this company has a pretty good reputation. Andrew sure is a LIABILITY there.
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November 2023 by Kristin H.
I'm a born and raised San Franciscan and have dealt with a lottttt of the moving companies. I'm so thrilled GG came to town. Getting a reasonable quote was super fast and easy. My estimate was accurate and reflective of the final cost (that never happens in SF). Scheduling was so easy and the booking coordinator was communicative and thorough when confirming. They had open availability and were SUPER NICE about me needing to reschedule my move last minute when I got Covid. The guys are DELIGHTFUL - incrediblyyyy kind, accommodating, great with annoying family members, fast, careful, and thorough. - do they want to come back and hang out with us? Honest to goodness 10/10. They made a stressful day so quick easy and delightful.
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September 2023 by Kathryn Yoh ..
Highly recommend GG for moving! We moved within the Bay Area and everything went smoothly. Our crew (the amazing Ray, Alex and Andres) were nice, efficient and super strong. We were quoted for 6 hours and our move took 4 hours. Although their services were on the higher end of the places we checked, I'd say they were well worth it. They include insurance (minimum of 40k) with each move, which was not something we saw with a lot of cheaper carriers.
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August 2023 by Magda Rodrigues
Matt’s team Alex and Aidan were amazing. The went above end beyond during a big move from San Francisco to San Diego. They exceeded all my expectations. Thank you.
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July 2023 by Katy S.
My estimate was $1000 and the final bill was $1500, which is 50% higher than the estimate. This is not acceptable for a business whose marketing promise is that they "proudly" stay close or under the estimate. It took them 6,5 billable hours to move a 1 bedroom apartment with everything packed in boxes except for furniture and 3 paintings. This includes 2h of movers' travel time which brings zero value to me as a customer and has no transparency. I don't see why I should be paying for this as a customer when it is a normal cost of running a business. Overall, I suggest avoiding them, they lack clarity and do not respect their estimates.
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April 2023 by Robert E Kupp
Professional, courteous, and reliable. Highly recommend for interstate moves.
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March 2023 by Katie D
Matt and his team saved me today! Had other movers cancel on me very last minute and Gentle Giant movers were able to accommodate right away. I was so thankful! I had a piano to move as well and they did an excellent job. Highly recommended!
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August 2022 by Mary G.
I recently moved from the Boston area to Oakland using Gentle Giant. (I'd been watching the pink trucks around town since GG started up in the 70's) I cannot say enough good things about this company. When they way satisfaction guaranteed, they really mean it. Right away I was assigned a move coordinator who responded immediately whenever I contacted him with a questions or concern. The crews on both ends of the moved arrived right on time and completed work on either end in less time than I expected. On the Boston end, one painting was loaded by mistake. When I called about it, I was immediately transferred to a quality control person who literally drove his own car to the GG shipping facility that afternoon, located the painting and personally returned it that evening. On the Oakland end, I had brought a couch that my son wanted, but he was on a long vacation when it was delivered. The crew chief left the wrapped couch and told me to call when my son had picked it up. I called the move coordinator a month later - well after full payment had been made - and a day later a crew of two came and picked up the mountain of moving boxes/paper/furniture pads. Best of all, the final invoice for the move came in at 20% below the initial estimate. Below the estimate I had received from a competitor that had mixed yelp reviews. So, if someone tells you GG is too expensive, don't listen. They are worth every penny.
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June 2022 by Eva G.
Normally, I am only compelled to write reviews when something has gone very wrong. It is a pleasure to write a review about a company that did a great job, start to finish. My movers were fast, polite, and on time. The office was communicative, up front and accurate in their estimate, and prompt in their responses. My move was in the middle of a city during a weekend that was completely gridlocked with traffic and they still managed it beautifully.
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June 2022 by Emile Barraza
Matt and his crew helped my wife and I move from San Francisco to San Diego. We hired Gentle Giant to help us pack and load from our place in SF and unload everything at our new place in SD. We were thrilled with every aspect of the move, from start to finish. They even disassembled and reassembled furniture for us as needed. We wouldn’t hesitate to pick Gentle Giant again for our next move!!
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May 2022 by Janet Tedesco
I highly recommend Gentle Giants! Ray and Dominick were friendly, prompt, efficient, and very professional. They made a very stressful situation easy for me. I can't thank them enough!! They will be my first call for any future moves and i will be be telling anyone that asks how my move went how amazing they were!!
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May 2022 by Mark Green
Best moving company I've used and I move all the time! The manager Alex was very helpful!
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May 2022 by Dominic Scotto
Our son, daughter in law and family just completed a move from the Peninsula to the East Bay. I could not image doing it without these guys. They were on time and never stopped working all day. Even when we would try to help pick things up or move things the team would thank us and take it out of our hands and say it is their job.They were meticulous in wrapping everything and making sure everything was picked up and safe.It was a LONG day, we went over our estimated time and they never complained or even slowed down.In a day when people don't want to work and find excuses for everything this team is a throw back of when hard work was something to be proud of.Could not recommend any higher.
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May 2022 by Dominic S.
Our son, daughter in law and family just completed a move from the Peninsula to the East Bay. I could not image doing it without these guys. They were on time and never stopped working all day. Even when we would try to help pick things up or move things the team would thank us and take it out of our hands and say it is their job.They were meticulous in wrapping everything and making sure everything was picked up and safe.It was a LONG day, we went over our estimated time and they never complained or even slowed down.In a day when people don't want to work and find excuses for everything this team is a throw back of when hard work was something to be proud of. Could not recommend any higher.
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January 2022 by Liz P.
I'm a bit late writing this review (ok a lot) ... but I just found the paperwork with a "We like!!" post-it attached, so I'm writing this so I can ditch the paper ... a few years ago I had trouble with some interstate movers that ended up leaving the headboard for our bed in the dining room because (1) they couldn't maneuver it up the last set of stairs and (2) the "didn't have" supplies to take it over the balcony (we're pretty sure they just didn't want to after unloading all of our stuff up many many stairs). At any rate, we had a huge (storage) headboard in our dining room that needed to make it into our bedroom - via a back yard, balcony, and very narrow hall. The guys from Gentle Giant were awesome ... they were efficient, well priced, didn't cause any damage to anything along the way, and even assembled our bed for us (which was more than we asked).
