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May 2023 by Tess Tegshee baasan
They are the best! I can't imagine my recovery without them. All staffs are kind and caring.I know they are so busy but they do their best to accommodate their clients!Thank you!
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March 2023 by Kevin L.
I visited Golden Gate Hand Therapy for chronic wrist pain that I had been experiencing for four months. While I found the therapists to be friendly and engaging, there were some areas where I felt the therapy could be improved.One of my main concerns was the prescribed exercises, which felt like a blanket approach rather than being specific to my condition. I had initially diagnosed myself with tendinopathy, but an MRI later revealed dorsal synovitis instead. When I asked about the exercises and differences between the two conditions, I was told they were "pretty much the same", which I found misleading and unhelpful.During the sessions, I also found that there was a lot of downtime filled with passive heated wax and hand massaging. While these activities were relaxing, I was unsure whether they were useful for treating my wrist condition.Furthermore, some of the recommendations made by the therapists seemed to have low evidence of efficacy or even contradicted the advice of my orthopedist. For example, there isn't much research evidence for the modalities they employed (e.g. ultrasound). What really bothered me was I was advised to not get a cortisone shot due to risk of tendon rupture or weakening. I ultimately decided to go with my orthopedist's recommendation and this completely resolved my symptoms within 1-2 weeks and has continued to give me full functionality of my wrist. From my read of literature, the risk of tendon rupture with a single injection is very low, and it is an appropriate treatment for inflammatory pathologies such as synovitis. Much of the evidence for avoiding injections relates to tendinopathies, which are more commonly caused by degeneration rather than inflammation. I understand there is not a clear consensus on this topic and clinical decision making can be subjective, but I felt that it was irresponsible and potentially misleading advice. On a positive note, the therapists were very nice and engaging during our sessions. I believe that the exercises themselves do work, although they could be better tailored to the condition. However, I felt that I could have achieved similar results with my own regimen as long as I had a way of tracking progress and didn't overdo it. Of course this is not the case for everyone and GGHT could still be a valuable option for those seeking more structure and guidance.I'm overall grateful that my symptoms resolved, and I do believe in the main idea of PT - that exercise promotes healing. But I was uncomfortable with some of the advice that I received during my sessions, which I felt could have been misleading and/or even harmful. I want to make it clear that I'm not trying to discourage anyone from seeking treatment at GGHT - I just want to share my own experiences.
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February 2023 by Noa Davidson
Super friendly and knowledgeable. Felt relief after first appointment and have full movement in my wrist after only a few sessions.
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January 2023 by NED
Super friendly and knowledgeable. Felt relief after first appointment and have full movement in my wrist after only a few sessions.
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February 2022 by Kairong Lin
AVOID THIS PLACE. similar situation posted in google review before. I just wish I had read it before I went. Appointmnt was scheduled at 11am but they called and wanted to charged me $75 cancellation fees at 10:30am the day before. Yes it’s still more than 24 hours, and also I called the day before couple times trying to cancel but no one picked up the phone, but they don’t care, they just want to charge $75 cancellation fee. When I pointed out it’s still more than 24 hours, they hang up the phone and not call back, so I called back and the receptionist was extremely impatient and yelled at me that they normally do NOT have appointment confirmation or reminder. That’s right, no confirmation no text no email no call no nothing. If you make an appointment, make sure you know it and don’t forget because they will wait til the last minute to call you and tell you a 24 hour cancellation policy and charged you $75. I guess I was lucky this receptionist doesn’t know how to count and call me 30 minutes early and that I noticed it. By the way, I don’t think their therapy is helpful and that’s why I want to cancel in the first place. What happened next confirm my decision.To respond to your response:“This is ONLY a courtesy call, we generally don’t call our patient to remind…” is the exact words I heard from the receptionist. And from my last and only visit, there was NO any form of reminder that was sent to me.
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January 2022 by Tanya Y.
I have gone to Golden Gate for many years. The people have always been nice. Today I went back after almost 2 years and I found the place brighter and much warmer. My first encounter was with Luis when I made the appointment, what a great personality he has. so friendly and out going. And very helpful, Meeting him this morning was very nice. I liked him. My therapist was Annie. She was super nice, extremely helpful and so knowledgeable. She took the time to listen to my concerns. And recommended alternatives to what I was asking for. I appreciated the time she took to be thorough. She also made me two splints and asked which one I preferred . Explained the different types and how they would help me. Thank you to Luis and Annie
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January 2022 by Richard C.
Good folks here - I felt I was getting the best of care. Nice clean office up in a building with a good view.
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January 2022 by Denise H.
Your call yesterday Melanie was almost 2 months too late. I have been without care for my hand because of your office's lack of follow through and lack of care for what happened. I was unable to get additional treatments because of your office's lack of follow through. You started the delayed phone conversation with how busy you are and gave excuses for the poor handling of me and my case the last time I was in your office. That was not helpful and I honestly don't know why you bothered calling me. It was obvious you had no regrets in the handling of my case. It was a one sided conversation. All people deserve to be seen and heard. I was not, and in fact, you knew I wanted to speak to you that day, as I asked when I first entered the office. You stood next to me and the new OT that day at the paraffin table, in silence, and did not once make eye contact with me, smile or acknowledge me, knowing I asked to speak to you. I do believe it was based on preconceived issues that have nothing to do with me personally. I did nothing to warrant the treatment I received and I tried to improve what was happening, recognizing I was having trouble making appointments. What did you do? When I asked to speak to you all those weeks ago, that's when you should have called me. My first request to speak to you after my second appt. Had you called me back back then and I would have known how you felt, I would never have made the third appointment that prompted this review. Perhaps asking questions versus pressing your agenda would have made things better. I hope you take a moment to reflect on what you know was requested twice, acknowledge how long it took to follow through with the call request and contemplate how you would have felt in my shoes with circumstances out of your control. Life isn't always neat and clean edges but we always have a choice in how we choose to handle what comes our way and how we encounter those along the way. I did my best to make things right and spend too much for insurance to be disregarded like that, twice.
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August 2021 by Philip Lee
My fingers tendon was severely pulled and I thought it would heal itself like anything and after months of living in sensitivity pain I finally saw a doctor and he kept looking at me like... why ... why did you not come earlier lolHe sent me to Golden Gate Hand Therapy where I met lovely Danielle Conroe who looked at me like... why... why didnt you come earlier lolI was ready to accept my fingers condition if it meant I couldt workout anymore during recovery but thank God Danielle informed me it would be ok to workout so long I wore the splint she made.She made the best comfortable splints for me in a way I could take on and off easily and type and work and workout just fine.She went out of her way to check up and asked me take photos and send updates all the time.She did this out of her way cause she genuinely loves helping others and even found ways to save me a lot of fees and costs due to my situation.I truly appreciated her care and find it unique and if you saw youtube videos called "faith in humanity restored" she'd be one of them in there lol.Today Im near 100% and was my last necessary visit. I will be 100% with just a little more stretching and exercises no problem.My finger is back and Im able to workout hard and honestly I NEVER THOUGHT I WOULD HAVE THIS LEVEL OF RECOVERY. But its looking like its going to point where nothing was ever injured kind of deal.Everyone there was super kind and caring, I highly recommend the clinic and say this genuinely.Im truly grateful Danielle recovered my injury when I thought it was hopeless!
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March 2021 by Love Maia
Golden Gate Hand Therapy is an efficient and warm environment overall, but I am posting this review specifically for Annie because I feel like she saved my hands. The advice she gave me was so incremental in helping me navigate my injury and keep working while I healed and she always gave me top notch care. Writing this review feels like a small appreciation of the support she gave me.
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August 2020 by Richard H.
Golden Gate Hand Therapy is definitely five star! Mary analyzed and treated my erosive osteoarthritis of all my fingers and thumbs. She promptly followed up on my visit and emailed me joint protection principles and tendon gliding exercises which are extremely helpful. I would highly recommend Golden Gate Hand Therapy! Richard
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August 2020 by Kaynaz B.
ALL the therapists and staff are amazing! Super helpful and friendly. The whole experience was awesome. I had a ulna fracture with placed hardware and screws and was always scared that I wouldn't be able to do push ups or plank again. After 2 months of PT and home exercises I was able to regain range of motion in my forearm and strength to do push's up, planks and other go back to weights! The massage they do is so good and helps push the fluid toward your heart! And they do parafin wax heat treatment, hammer exercises, squeezeballs, therapy putty and more! At the end they also put cold pack to finish it off. My experience with the front was also great, super organized and nice when rescheduling appointments!!!
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February 2020 by Tristan Zier
Golden Gate Hand Therapy is simply the best for hand and elbow physical therapy out there. Melanie, Grace, Mary, and all the rest helped me recover far past what I and my doctor expected, and became like family to me over the past 2 years.I had a severe elbow break in a July 2016 bike accident (tire stuck in cable car tracks) - a terrible triad plus torn ligaments on both sides. I ended up going through a first surgery to fix the bones, a second to do a manipulation under anesthesia, and a third to clean out scar tissue. I went to GG Hand Therapy for physical therapy 3x/week for the first 6 months, then 2x/week for the next 6, then 1x/week for the next 6, and finally 1x/2 weeks for the final 6.That long of a recovery wouldn't have been easy had it not been for all of them. They were all thoughtful, caring, and well trained in helping me get back to health. The open office layout also meant that you got to interact with all of them, which made it a pleasure to go instead of a chore.Highly highly recommend for any finger, hand, or elbow physical therapy you need done. Thanks team!
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February 2020 by Amanda C.
This location is a little hard to find with their construction going on, but the therapists here are super friendly and helpful. I've gone for two sessions and my wrist is already stronger than it was a week ago.
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February 2019 by Viv R.
Sent my records and paperwork a week ahead, apparently to the manager of the clinic. However when I arrived the front desk secretary doesn't have it and I have to send it to her again, so her boss "doesn't have to keep forwarding it to me."Then 8 minutes later when she's done chatting with and scheduling another patient, she finally gets back to me, and acts like this is all my fault. She becomes very terse. The whole room is open with no walls, like an open office. It is somehow full of only women and echoes with voices everywhere of all the clients and clinicans. The only "privacy" afforded is by ikea shelves. Several dogs are in the room. Occasional barks emit.Someone is eating lunch in middle of room. Someone asks loudly, "Ok where do I put this...?"Eventually I'm led to a desk and left with my hand in an ice pack and another hand to do some grip exercises. Then they forgot about me. Eventually I left. I never came back. They never noticed or called me that I know of.FWIW this happened over a year (or two?) ago but I never posted the review at the time as I was feeling too overwhelmed. This is just the experience I had when I went there. YMMV
