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December 2025 by The Remington Smith
If they don't have your car, they'll refuse to give you a similar car without charging you more. Both the person at the desk and their customer service line wanted to charge me more when they didn't have the vehicle that was listed. Unbelievable.
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December 2025 by Peter
Very smooth and easy experience with great customer service from start to finish. I got a great little Nissan Versa with a lot of pep and good mileage. A big bonus that this is at the Marriott hotel with 24 hour valet which makes pick up and drop off convenient. Will rent here again.
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November 2025 by Mojir Muhajir
Very good experience renting from this neighborhood Hertz location. I have rented cars here multiple times. Pick ups have been smooth and fast in the weekends and they have given me great upgrades based on my status. Because they the hotel has 24hr valet, after hours drop offs have also been very easy.
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November 2025 by David Y
Second rental in three months. After renting more than 1,200 cars, these two experiences are among the worst. Hertz doesn't operate like a rental car business or any kind of business that respects and serves it's customers. I gave one star because they're isn;'t a zero.
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September 2025 by Drew Rodrigues
Wasn’t clear how to find the location. Eventually found it. We have a 12pm pick up and they’re closed for an hour. Great!
So we got there and then they told us there’s a $20 valet fee and that insurance is $20 more than it was listed online. Car rental companies like these are shady and non-transparent.
I suggest just booking a car through Turo. Save the headache of this place.
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September 2025 by Mary Korch
We scheduled a pick up for noon which was available on their website. When we showed up it was closed for lunch. Terribly unprofessional and a complete waste of my time. The location is hard to find as well. Do not recommend.
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September 2025 by Xibalba
Got caught off guard by the last minute under 25 fee as a driver other than that perfect!
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September 2025 by Inga T
Amanda was amazing, rented here twice during my stay in California. Highly recommend it.
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August 2025 by Leslie Moser
Very happy with the entire rental experience with Hertz at the Marquis. Efficient and friendly team members. Satisfied with the car and the price was excellent.
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August 2025 by Rachel Ziegler
I went there yesterday at 10:30am to pick up my rental. You have to go up to the 2nd floor and are then checked in and given a valet number to go back down and wait outside. I waited over 35 minutes for someone to bring the car down from the garage.
What they don't tell you at this location is that you are put in a valet cue with all the other Marriot hotel guests who are also waiting for their cars, and valet is the only option. There were 3 Marriot employees valeting cars for 20+ people and you just have to wait alongside the hotel guests. I will not be renting from this location again.
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August 2025 by Thomas Stadler
All good, quick handling on the desk.
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July 2025 by Kyle McCarthy
Great experience - and it’s all thanks to Sima. There were technology issues completely out of her control and she worked her tail off to give us the best experience. She is the sole reason for this 5 star review - I’d love to have her assist me every time!!
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June 2025 by Hassan Aldarbesti
Located conveniently within the Marriott Marquis in downtown San Francisco, this Hertz location delivers reliable service in a prime spot.
The staff maintains a professional demeanor throughout the rental process, handling transactions efficiently without unnecessary delays.
The location really shines for its accessibility. Being situated in the heart of downtown makes it incredibly convenient whether you’re staying at the hotel or just need easy access to the city center. You won’t waste time navigating to some remote rental facility - it’s right where you need it.
The vehicle fleet impresses with well-maintained cars that feel clean and reliable. Whether you need something compact for city driving or a larger vehicle for Bay Area exploration, the quality of their cars consistently meets expectations.
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March 2025 by Matt Taylor
Absolutely disgusting. I have been charged a $20 parking fine, $200 cleaning fee, and 3x $93 ‘late’ charges because your company couldn’t do their job and log the car as returned. I returned this car on time, clean. I will do everything in my power to ensure no one rents from you again. This is completely unacceptable.
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December 2024 by Raza Anees
After reading some of the reviews here, I was hesitant to rent from this location. But I am pleasantly surprised to say that my experience was much better than expected. My vehicle was ready for me when I got there, there was minimal waiting time, and the $20 vehicle pickup fee mentioned in the other reviews was included in my overall cost so it wasn’t a surprise of “hidden fee”. Overall great experience!
