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March 2024 by Tane M.
Horrible customer service from shift manager Mel. She has zero customer service skills and makes sure clients lose any desire to come back there. She is miserable inside and definitely hates her job and does not represent with grace the company she works for.
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February 2024 by Javier Berges
Good prices. Has wi-fi and 10% discount
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February 2024 by Big Sid
Can't say too many bad things about this store... Good clothes for a good price, and they seemed genuinely surprised when I end up spending a couple hundred dollars. (Oh yeah there you go that's your negative, they profile people, and because I'm young sag My pants and walk around with a backpack on they always follow me around & look at me like I stole something.) It's really irritating amd degrading, but such is the current state of affairs in SF
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February 2024 by Ernesto Larrondo
Excellent, you have to look around but you can find good prices
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January 2024 by Teo Mesay
Just leaving Zara I stepped I spotted H&M a great place to pick up some basics so I thought. Nicely organized I started looking through the clearance within minutes a manager and worker comes around. As I’m looking through the rack the manager instructs the employee to move the rack to avoid violations pulling it away from me whilst I’m looking at it. I actually stopped and waited for them to finish because he kept adjusting the started multiple workers swarming around me like flies because I’m black and have a Zara bag of course I’m a thief! Lol. As a black man it happens often so I’m aware. I tested to see if I was being paranoid but no I wasn’t. The manager followed me around the entire time until I told him I don’t have to steal from no H and damn M. It’s disgusting. I was having such a good day prior to walking in there. I will NEVER purchase a thread from that disgusting company again and will share my experience with everyone I meet that had breath in their lungs. I would suggest working on training your employees but that’s never gonna happen.
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December 2023 by Marsha 909
Really unpleasant shopping experience. About half of the clothes on display were completely wrinkled. The changing rooms were filthy. Dirt on the floor. I'm not sure how you're supposed to change without putting your feet on the floor which is appalling.I checked out using an H&M gift card and the sales assistant looked like she had never seen one before. And she manually typed in all of the numbers on the card. But only got it right after three attempts.
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December 2023 by Kamryn K
Extremely rude customer service, won’t be returning to this store again and wish I had spent my money else where. Leaves a really bad image for all H&M stores.
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November 2023 by Sig S.
This review is not store specific. I was looking to find a different size of a dress that is not available online. Customer service confirmed this. At the store where I saw it, I learned that it is available in downtown San Francisco. Although I live in the city, driving and parking downtown is a hassel and expensive and it would take 45 minutes to get there using public transportation.. Before taking off an afternoon from work, I'd like to verify the dress is available. Unfortunately, H&M does not list store phone numbers and their customer service does not give them out. In addition, as of today, H&M will no longer holding items. The policy is effective until next year. Charge-shipping does not exist. Obviously the company does not care at all about its customers and is completely disrespectful of their time.I'll be taking my business somewhere else. Hasnt H&M heard of satisfied customers telling 3 friends, and dissatisfied customers telling 1,000.
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September 2023 by Mrimon Guha
I visited this H&M store yesterday and they have a great variety of options to choose from. I especially loved their collection for jackets and hoodies and shorts. The items on sale were also amazing and had a decent number of options. Although, most of them were XL or XXL sizes. The store employees were very sweet and jovial.
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August 2023 by SG
Got a fantastic deal on some quality plain t's.
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July 2023 by Talia I.
Great clothes!!! I went there and unlike other clothing stores it was very cheap yet so good! And the people who work there are very nice and helpful!
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July 2023 by JC Lucero
I love H&M in San Francisco. Everytime I was in the city I had to stop there. They have the best selections compared with other H&M's and their sales are awesome. You can save a lot.
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July 2023 by Moi B
I've shopped at h&m since forever but have never received treatment like in this store before. I went in to make a return and shop for summer dresses. I'd brought the items to return in the same bag i bought them in. The whole time I (the only African American woman on the floor) was followed around by a theft prevention employee who finally confronted me saying I had brought the reusable bag to steal items. No wonder people don't go to these SF stores?. Why waste your money where you're profiled and treated like a criminal.
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July 2023 by Wanie Green
I recently had an exceptional shopping experience at H&M that exceeded my expectations. I sometimes find it challenging to find stylish and well-fitting clothes that suit my taste. However, upon stepping into H&M, I was immediately greeted by friendly and knowledgeable staffer named Julian who guided me through the store's extensive collection. The layout of the store was well-organized, making it easy to navigate and locate the specific items I was looking for. The wide variety of clothing options, from casual wear to formal attire, impressed me, and I found myself spoilt for choice. Moreover, the quality of the garments was impressive, considering the affordable prices. The fitting rooms were clean and spacious, allowing me to try on multiple outfits comfortably. The highlight of my experience was the exceptional customer service. The staff took the time to understand my preferences and offered valuable suggestions, ensuring I left the store with items that perfectly matched my style. Overall, my shopping experience at H&M was truly enjoyable, and I highly recommend it to anyone seeking fashionable and reasonably priced clothing options. I came back the next day Julian even remembered my name and helped me and other customers.
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July 2023 by Charlie G
Nice a clean with a big variety of clothes friendly staff and good prices
