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August 2022 by Joe B.
H&R Block on Golden Gate Ave. in San Francisco did my tax return in February, 2022. I sent my documents to H&R Block using their web page and using the phone, as I had done the previous year, talking to Karen Perkins. My federal and state returns were e-filed Feb. 19, 2022. Karen Perkins had entered the wrong account number for direct deposit so someone got my $1410 federal refund sent by the IRS on March 1. When I discovered the problem, in March I contacted Karen Perkins using the H&R Block web page but she never did anything to resolve the problem. There was a customer service number on Yelp reviews, which I called and got Tuki Mino, who answers 415-474-0318, who tried to help. Nothing happened for weeks so I called 855-211-5334 Kathleen said my claim for re-imbursement was denied, but started a new claim. After sending a small claims Demand Letter to H&R Block Legal Dept. in Missouri, they took an interest, and after a total of 6 months, I got my money.
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May 2022 by Samantha Torres
I’ve been waiting 2 months since I “thought” my taxes had been submitted but turns out Mae Lee never submitted or sign them off. This is extremely unprofessional and unavoidable.I’ve tried contacting her many times and no response. She didn’t even give me a physical copy of my tax return, only a literal piece of scratch paper with my return amounts. How she has this job? I truly don’t understand. So now my return is considered late all thanks to Mae Lee’s incompetent mistake. Never coming back.
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May 2022 by Sal B.
I went to H&R Block on Golden Gate Avenue to file an amended tax return so I could receive my $1,400 from the government. Karen NP did the amended return. I never received in my email that the amended return was received no less processed. I called the IRS and was told they never received an amended return from me via H&R Block. On my portal for H&R Block, it did not show the return either. I have emailed H&R Block four times and have never gotten a response. I was charged for the amended return and given copies of it. No copy of the "Received or Accepted" in the envelope. So I am out the money I paid them and out of the $1,400.
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April 2022 by Cece Hernandez
Karen has the best interest at heart and always gives me tips and tricks to do better for my taxes the next year, and financially because I work full time and still attend school full time as well.
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April 2022 by Janet Avelar
Karen was professional, she knew what she was doing and she did it fast. I have filed my taxes before and they have taken a long time to file. She filed my taxes and my mother's in less than an hour
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April 2022 by Alan D.
Staff is very kind and professional. Service cheaper than I thought.
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April 2022 by Allena Keele
Helped me out with a lot of the questions I was having a hard time with
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April 2022 by Saurabh Vaidya
Easy process, tax professionals who were experts.
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April 2022 by Ming Fai L.
We came to HR Block a week before Tax Day. We admitted we had a complex return involving international assets. The team lead, Karen Perkins, was honest and confessed neither she nor anyone else in the office knew how to file our return. However, she reassured us that she'll be able to find someone within the corporation. Sure enough, before the end of the same day, she called to let us know she had found someone, Roxanna Tolentino, who'd be able to help us file our return. We emailed Roxanna, who responded that yes, she'd be able to help us, but she will need time to review our documents. No problem. The next day, she apologized that she did not have access to the documents that we had provided Karen. We responded that we can upload the documents again on MyBlock. No need, Roxanna said, Karen can provide. And that was the last we heard from her. She completely ignored our follow-up emails. We find this entirely unprofessional. If she were incapable, she should've told us so that we have time to go elsewhere. Instead, she thought it right to string us along until she ghosted us. We ended up having to file an extension on Tax Day, with no help or word from HR Block. If you have a simple return, HR Block can assist, but it is abundantly obvious that they do not care, and take no responsibility. Shame.
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March 2022 by Seriously Pissed
5 I have never done taxes before until today but she was awesome thank you so much Karen Perkins
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March 2022 by Urell Pease
She was very professional information in a joy to be in the presence of.
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March 2022 by Asmae Hamidi
The tax advisor educated me on things I didn't know before about my taxes.
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August 2021 by GitBizzy
Karen, the HnR block representative who helped me. Always avoided coming to places like this and was really skeptical of coming until Karen helped me, than I felt like why I hadn't come sooner... thank you again karen!
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April 2021 by Junior Contreras
Got my taxes done here as well as my stimulus checks I never got in the past they were able to get me my missed stimulus checks credited to my taxes as missed rebate karen perkins helped me took all of about 15 min in and out the door
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April 2021 by Rian Ockerman
Extremely friendly an helpful knowledgable quick took like all of 10 min or less very pleased with the service i recieved thank yall
