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July 2021 by Evan G.
Alex Wen at KBA has been extremely helpful in keeping my printer/scanner/copy machine, and business, running while keeping costs down. My printer stopped working one day bringing my business to a halt. Alex dropped everything and sat on the phone with me for an hour until my problem was fixed. I can't imagine receiving this kind of service anywhere else.
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June 2021 by Denise F.
Alex Wen is an old school account executive. He treats you like you're his own client. He is responsive, friendly, and knowledgable. It's a true pleasure doing business with him.
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December 2020 by Amanda M.
Allison Ward is INCREDIBLE. She is knowledgeable, genuinely helpful and delivers EXCELLENT customer service. Every single time. She helped us find the right printer for us and made the whole process easy and smooth - leaving nothing out. KBA is GREAT- we've been with you for YEARS! Thank you for wonderful and quick service and thank you SO MUCH for Allison Ward.
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November 2020 by Kathy T.
I'm writing this review due to the great customer service Alex Wen provided. We had to temporarily terminate our maintenance agreement since we're working remotely. There was confusion with the process on my first attempt when I called into KBA Docusys. After realizing it wasn't cancelled, I called back and was directed to speak to Alex Wen, our sale rep. I was very impressed with his professionalism and friendliness. He made me feel assured that he will be able to take care of it and to resolve any problems that might come up with the billing. Soon after our phone conversation, I got a follow up email from him confirming the maintenance agreement has been cancelled. Great customer service is so important especially during these times.
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December 2019 by John S.
KBA is awesome! Call them at 650-275-3617 / 415-683-2684 and you get a call back within an hour, every time! Their pricing is super competitive and service is par excellence. They guarantee 15-30% competitive savings & deliver on their promises. They turn network installation and desktop support into a nice pacific ocean breeze - from supplies management to ocr solutions. Thank you KBA!!! I didn't know this level of support was real in the busy 21st century!
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August 2019 by Alex R.
My review is for Alex Wen at KBA Docusys. I first met Alex as he was the managed print services rep. for an important client of ours. From our first interactions, it was apparent that Alex was the special kind of professional that I really like to work with. He came across as knowledgeable, helpful, pleasant to interact with and always followed through on what was discussed. I'm happy to report that years later, it's still the same A+ experience every time! Alex has been in the printing equipment and managed print services space for a really long time and he knows more about the equipment and supplies and is more polished in his service delivery than anyone I have met and as an IT company, we've worked with many of his competitors. Alex is absolutely my go-to resource for all printing questions and when we have a client that needs help in this arena, Alex is on my speed dial. Thank you for taking such good care of us and our clients throughout the years.
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August 2019 by Rj H.
I have been working with this company for more years than I care to say. Our rep Alex Wen is the most consciousness and helpful professional I can imagine. The equipment is reliable and cost effective. After having purchased other copy machines which broke down at inopportune times, I am so glad we found Alex. He helped us choose the right machines for our needs, and get the best contract. The maintenance guy is excellent too. Very responsive. We now have 4 Kyocera machines in our office. No need to change. Thank you Alex.
