Kiehl's Since 1851 is a welcoming and well-maintained store known for its friendly staff and helpful service. Customers appreciate the knowledgeable team members, who take the time to explain products and recommend the best options for individual needs. The staff is patient, kind, and even helpful to pets, creating a positive shopping environment. Customers have enjoyed skin reading consultations and gift wrapping services, often leaving with perfect products suited to their skin type or as thoughtful gifts. While some find the prices higher, they believe the quality justifies the expense, as the products deliver effective results and last longer. The store offers a variety of skincare and haircare items, including nourishing shampoos and face washes, with many noting that the products are worth the investment. Overall, visitors highly recommend visiting the store instead of shopping online, especially to experience the excellent customer service and personalized recommendations. The store's cleanliness, attentive staff, and quality products make it a favorite for holiday shopping and skincare needs.
I was in looking for a birthday gift for my husband, and London made the experience so special! She helped me find the right products and wrapped everything up beautifully at no extra charge. She made my day!
December 2025
One of my favorite Kiehl's locations in the world. All the staff here is extremely sweet and knowledgeable. Love coming back here!
November 2025
Great location and the staff is friendly and welcoming.
