Kiehl's Since 1851 is a welcoming and well-maintained store known for its friendly staff and helpful service. Customers appreciate the knowledgeable team members, who take the time to explain products and recommend the best options for individual needs. The staff is patient, kind, and even helpful to pets, creating a positive shopping environment. Customers have enjoyed skin reading consultations and gift wrapping services, often leaving with perfect products suited to their skin type or as thoughtful gifts. While some find the prices higher, they believe the quality justifies the expense, as the products deliver effective results and last longer. The store offers a variety of skincare and haircare items, including nourishing shampoos and face washes, with many noting that the products are worth the investment. Overall, visitors highly recommend visiting the store instead of shopping online, especially to experience the excellent customer service and personalized recommendations. The store's cleanliness, attentive staff, and quality products make it a favorite for holiday shopping and skincare needs.
I love this place. The staff is very friendly and knowledgeable. Their products are great.
March 2024
Ask for Erin, and you are guaranteed a fantastic experience. She is so knowledgeable and pulled together a fantastic assortment of products for a gift. She also wrapped it beautifully at no additional cost. Skip the website and visit this store — or call and ask for Erin. You will not be disappointed!
August 2023
Everyone who works at this location is so kind and helpful!! They were also really nice to my dog ? will definitely be back
