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June 2025 by Amber Vensy
Take time to get help, but when they do come - They really help.
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June 2025 by Marti Dulalas
Today’s garden cashier 6/28 10:25am was terrible. He had attitude when I kindly suggested to get the price fixed for the plant items. He said “why don’t you get a manager, I’m only a cashier.” Like he had no willingness to solve the issue. Lowes, please either have all tools for your customer service staff or get better training and communication with each staff member to resolve small issues like pricing that should not be there in the first place.
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June 2025 by Jake Sky
Great place! Helped me out a lot.
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June 2025 by carmin wong
I really love this store, Tony in the gardening department has me wanting the Japanese trees, the store manager aki works extra hard. I look forward to coming back for all my tools, that I need for my home improvement.
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June 2025 by Amit Srivastava
What it shows is available online in the store is not accurate at all
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July 2024 by Jamie D
I just got some hardware, but the people behind the counter kept glaring at me like I was a thief maybe, or perhaps was some spoiled dude...who knows! ? All I know is they were filled with erroneous conviction.
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July 2024 by Kevin Hopper
How are you a retail store that literally has no shopping carts?
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July 2024 by Justin Bishop
Low prices don't make up for poor experiences.
I spent over an hour waiting for wood cutting after purchasing wood for a home project.
The cashier called for assistance five times, and no one even walks by to ask if any help is needed. This was at 1:30 p.m. on a Tuesday - There are 10-plus employees on the floor!
I opted to get a refund after over an hour waiting around in the store and will be spending my money at other hardware stores/lumber yards in the city.
Update to reply:
Found a local hardware store that was able to fulfill my needs and the customer service was by and far orders of magnitude better than Lowes. The robotic response that seems to be used for all of the poor reviews here are symbolic of the issues that Lowe's seems to be contenting with with a fair share of lost customers.
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July 2024 by Bill
Great garden selection
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July 2024 by J “Montana” C
They do the most they can when looking for something
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July 2024 by Guillaume Remy
Very frustrating store, despite a constant police presence, they don't seem to be able to keep inventory of small, high-priced things. Their website will show something like Sharkbite available, only to show up to rummage through an unsorted mess of bins that don't contain what I want. The staff there is as unhelpful as most retail staff is in SF.
So I'd recommend Home Depot in Colma or Daly City. Such a shame that corporate greed closed the much bigger and useful Lowe's in South San Francisco.
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June 2024 by Amanda Cortez
Great selection of house plants at great prices
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June 2024 by Zachary Witzel
Doesn't respond to any phone calls about plant availability which is frustrating
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June 2024 by Maritere Avila
In my opinion they are well stocked, they have a little of everything. As for the time of paying, we did it at a self-collection cashier since we did not find a cashier but we did not have any inconvenience at the time of payment.
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June 2024 by Erica (EVLove11)
I've rarely had a good experience at this Lowe's. The selection sucks, most of the staff are unfriendly or clueless, and it is near impossible to get help when needed. The tool section is the worst of all: it is tiny and requires you to purchase anything you walk out of that section with, including anything in your cart you walk in with. Do yourself a favor and go to the Lowe's in San Bruno near Tanforan instead.
