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April 2024 by Peter G.
I came in a few weeks ago just to try out mattresses and Jackson was the person working this location outside of his normal territory. He was incredibly helpful and not pushy at all making me feel comfortable to stay and try out all of the options to get to my best decision. He's a great employee! Thank you!
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March 2024 by Lee R.
Generally good experience for the task of buying a mattress, a task I find difficult as there's n way to really try them out by sleeping on them. Neil, the manager who worked with me, was very helpful starting with understanding my particular concerns and continuing with helpful information about the various choices and having me try as many as I wished. I did buy a mattress with a repeat visit a few days later and am comforted by their 4 month period to return it should it not work for me -- but I'm quite hopeful it will.
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March 2024 by E. N.
Neal was awesome. I told him what type of firmness / softness I was seeking and price range and we tried a variety. He was very patient at the end when I couldn't decide between 2 mattresses. I finally landed on an Avocado bed and I bought the sheets too. I'm all set! He made it so easy!
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March 2024 by Carmela G.
Great service at Mancini's on Van Ness Neal, the store manager didn't waste my time. He listened carefully and showed me what was in my price range I tested a few and found just what I wanted Called him later in the day to order and the mattress was delivered the following day He made everything so easy. Thanks Neal
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February 2024 by Larissa S.
Neal was terrific- knowledgeable friendly and patient. Very excited for our new bed!!!!!!
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September 2023 by L. E. S.
It was time to replace our old Cal King mattress and after looking around at different stores online, decided to check out Mancini's because their website said they haul away your old bedding. So, my wife and I went to the Van Ness store and ended up purchasing two Hybrid Foam mattresses and got adjustable frames for them. The store manger Neal was terrific in helping us decide what brand and model to get based on our individual needs. It was nice to be able to have his knowledge and experience to guide us into the best fit for us. He is very nice and helpful and gave us a great deal on the mattresses and adjustable frames we needed. I was worried that the experience would be awful and it was anything but. Now I wish I hadn't put it off so long. Haul off of our old bedding was free and delivery and set up of the new ones was at a very minimal cost. The delivery guys were also great. Very efficient and professional. I highly recommend shopping here.
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August 2023 by Robert S.
I went to buy two mattresses and got an excellent service from Neal,he was very patient and explain me everything very clearly and gave me a great deal! The mattress itself are very comfortable,I got them very quickly and I'm really happy. Good job highly recommended !
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August 2023 by Dan C.
Excellent service and a wide selection of mattresses at all price points. Neil was patient and helpful throughout the entire process. No pressure and great prices. The offerings feel so much nicer than every "bed in a box" I've tried.
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August 2023 by Jeanne M.
Excellent customer service, seamless delivery and competitive pricing. I didn't even go to their store, the transaction was completed over the phone.
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July 2023 by Victoria Garmash
Great experience with Tyron - very professional, knowledgeable and friendly. My shopping experience was pleasant and quick. Thank you for exceptional customer service!
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July 2023 by Lex C.
Mediocre post-sales service. Ghosted us after promising to fix an issue, only fixed it after multiple calls to their corporate headquarters. The offending salesperson is the same one on most of the other negative reviews!
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June 2023 by Qiang Guo
We went in to buy a new mattress, got a couple of candidates in mind but needed some time to make a decision. Then the owner showed up and started shouting at us. He said lots of disgusting words to us and kept yelling "you wasted my time" and "if you are not buying, get out" many times. They were so incapable that they couldn't convince a customer to buy from them, and they thought the customer wasted their time? Bravo. They are only interested in extorting money from customers who know nothing about mattresses. If they can't trick you into buying their overpriced stuff with stupid add-ons, they got mad. What pathetic people.TLDR: if you don't want to be treated as a customer properly, go here. Otherwise I recommend you do your mattress shopping somewhere else.
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June 2023 by Ulysses L.
I was very pleased with my shopping experience at Mancini's. Mattress Expert Keefer Kallenbach was very helpful and knowledgeable. He patiently answered all my questions about different types of adjustable beds and mattress options. The delivery and set up was also very smooth. I highly recommend seeking Keefer's expert advice when shopping for a new mattress and/or bed.
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May 2023 by Thomas Travisano
On the day I went, I arrived rather late, about an hour or so before closing. Keefer Kallenbach was there, and he helped me tremendously. To make a long story short, I bought a mattress that day, and it arrived the next week, a bit early I may add, which helped me tremendously. Getting around the property can be difficult, but the drivers were very professional and managed it skillfully. I couldn't be happier.
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May 2023 by john alioto
I've been having issues withy mattress and have trouble finding a good one out there as the options are super ridiculous and range all over the spectrum. Neal Kassner was working the day I showed up and went above and beyond, was patient with me and offered me great advice when observing the sleep position I was in. Had I not run into Neal or had him there when I was buying my mattress, I would have bought the wrong comfort mattress for the way I sleep, thankfully not only Neal help me buy the right mattress, but it also resulted in not going thru with a return in which I would have had to do if Neal wasn't there.I recommend Neal to everyone in the area for sure!!!
