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December 2023 by Leslie B.
Ask for Andreas! I had a great experience at the Mattress Firm at Van Ness and California. We got a great deal with complimentary pillows and 0% financing. There was a great selection of mattresses to try at a variety of price points. Andreas was very knowledgeable, patient, and helpful. He gave us lots of space to try the beds and talk on our own, he understood our needs, and he did not push us in anyway. I definitely recommend shopping here. If you are on a tight budget, request information on purchasing a returned mattress. Delivery to your door is free, or pay $99 for them to place the mattress, and they will haul away the old one, too.
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December 2023 by Ian S.
place was really awesome. start to finish high quality service. Manuel helped us find a great mattress and went through every possible detail. the delivery was also spot on, and they have a great web app built to see exactly what stop your delivery is at and what their ETA is.
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November 2023 by Mike Colaneri-Copani
Andreas has been with the company through its various acquisitions for over past 12 years. All of his customers benefit from his deep knowledge and experience. He manages to welcome everyone and tend to others when it gets busy and always shares with others that he needs to check back in with someone he let ponder on their different mattress choices. He is super friendly, respectful and efficient. Thank you for your stellar service today. Glad we decided on a great bed, finally, after you answered all my questions.
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November 2023 by Joe Smith
Amanda was incredible. On more than one occasion she has been welcoming, caring, and concerned. She was really interested in hearing what my problems were and helping me toward a solution. A really great person to work with!
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November 2023 by Donna B.
Don't play guessing game! Take advantage of Experts in latest Technologies in Sleep Units specifically for your wants and needs. Amanda is so awesome! Attentive, professional, impressively knowledgeable. Gave us time to talk privately to each other. Made Points you don't realize are important. She is so friendly just Smiling the whole time. Sleep time is so Exciting for us every day! And we feel Better than ever! Well worth time and Investment!Recommend Highly!
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November 2023 by Mark Stettinger
Andres was so helpful in helping me out to select a proper mattress, base and describing the pros/ cons and associated nuances. I would recommend this store to any friend looking for a new bed. Andres is very friendly, informative and helpful. I also appreciate the stores four month trial/ exchange guarantee! ??
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November 2023 by Camie S
Andreas went above & beyond to make sure I found the perfect bed.He was incredibly helpful & knowledgeable- knew exactly what was best for me and steered me to the perfect bed.If I could give more stars, I would!
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September 2023 by Kim V.
Mattress firm doesn't like it's customers... So sad, my brother bought a full size bed with an electronic base, spent $2,000. When the delivery guys delivered the base it was in a box... Now my brother is an epileptic and a senior with disabilities, delivery guys refused to put the base together, left it in the box for the disabled senior to put together, Not Good Customer Service..Won't be buying any products from Mattress firm again...
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August 2023 by Rachel Salberg
I needed to buy a new mattress, but was very afraid of getting into a high pressure sales situation. I stopped by Mattress Firm with the goal of purchasing a mattress in just one visit. George, a salesperson visiting from the Serramonte store, greeted me at the door and shepherded me through the process. He was very kind and patient, listened to my needs, and was respectful of my budget. In the end, I purchased a mattress and an adjustable base at a very fair price with zero hassle, thanks to George. I can't recommend George enough if you are looking to buy a mattress. He was wonderful to work with, and I feel like I left the store having made a friend. 5 star experience!
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August 2023 by S C
Amanda was helpful and very patient with me since I had a hard time choosing between two mattresses. I finally made my choice and excited to receive my new mattress soon. Good experience all in all so far.
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August 2023 by Shauna Hinson
Kamerin was super friendly, knowledgeable, and efficient. She gave me a few options great options based on my needs and helped me find exactly what I was looking for. She helped me with my account, financing, and shipping to get me out and on with my day in record time.
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August 2023 by Jennifer Morrice
Andreas was immediately friendly and not pushy. He was genuine & informative. He was very down-to-earth and made everything easy, and I didn’t feel judged that I didn’t want to spend too much for my teenager. ?
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August 2023 by Rachel S.
I needed to buy a new mattress, but was very afraid of getting into a high pressure sales situation. I stopped by Mattress Firm with the goal of purchasing a mattress in just one visit. George, a salesperson visiting from the Serramonte store, greeted me at the door and shepherded me through the process. He was very kind and patient, listened to my needs, and was respectful of my budget. In the end, I purchased a mattress and an adjustable base at a very fair price with zero hassle, thanks to George. I can't recommend George enough if you are looking to buy a mattress. He was wonderful to work with, and I feel like I left the store having made a friend. 5 star experience!
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July 2023 by Troy Brunet
The experience of shopping in the Mattress Firm location at Van Ness in California St. was made more special by AMANDA who helped me. She was kind and thoughtful, gracious and sweet as well as very informative on what would work for my unfortunate circumstances with my body. I’m very grateful that I came in when I did and was able to have her help me. Thank you AMANDA you are phenomenal. Thank you Mattress Firm, you’re going to be doing me a beautiful service and I am forever grateful. Many blessings!Troy
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July 2023 by Melissa Pava-Chavez
Kamerin was amazing and helped us get the mattress we needed. She didn’t pressure us and just helped guide us through all of our options. I would recommend anyone to come here and ask for her - she’s very knowledgeable and funny and frankly helpful. Great experience.