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December 2024 by Naausha
It was so packed and overbooked . My reservation was at 9:30 , they never called me for my table. Left there at 11:56pm. The energy was so bad . We ended up eating at the bar , which took the whole cook in front of me experience away from me. The employees were arguing , some complaining about not getting breaks . It was not a vibe to bring in the new year.
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December 2024 by Margaret
Worst dinning experience in SF. Waited for 1.5 hrs for my reservation. The restaurant was filthy, there was no communication about our table or time. They clearly are a pure for profit, no concern for the customer experience center/mill. This restaurant needs an exorcism. Stat. At one point we were waiting in the throngs of the bar few shrimp tails from server were prodded across the room onto my fiancée, mind you we were no where near food. The bar tenders were overwhelmed and ignored us refusing to take orders, letting the bar be riddled with cup, glass, paper napkins, just as a sign to ward off any potential new orders.
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December 2024 by Reagan
Reservation was for 7:45, got sat at 9:20, chef didn't start until 10pm. He was rushing because of how backed up they were so the experience was lacking.
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December 2024 by Emily
We were seated an hour after our reservation time, which was confirmed a week beforehand. Larger parties, regardless if they had a reservation, were being seated before us.
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December 2024 by Matthew
Benihana is usually a really fun experience. This visit, the service wasn't up to par. Our chef was great and the food as expected. But we waited well past the time of our reservation. Our drinks took forever and we never received one of the drinks we ordered. The server told us something about not being able to make it, yet we saw several of the same drinks being served to other tables. It was NYE, so maybe it was just a busy, off night
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December 2024 by Joseph
The chef named Carlos was excellent. My nieces had a wonderful time. We will come back again.
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December 2024 by Amanda
Took awhile to get seated even though there was no one waiting in front of us and was a long wait time to be served soup or salad. Once the hibachi chef arrived, we were in good hands with lots of enthusiasm and attention.
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December 2024 by Nelson
The seafood and beef were cooked by our chef Javier and we had a fun time throughout the multi course meal. The food and wine quality was excellent and cooked with high efficiency and precision with hot tenderness and succulent flavor.
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December 2024 by Rebecca
My family of six had the best experience here today! The service was friendly and helpful and the food was incredible! Antonio provided a fabulous show for us and cracked us up. This was our first time at a Benihana and we all loved it. Worth the price for the food and show!
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December 2024 by Donan
Had a reservation for 8:00. We were seated at 9:15, finally got food after 10:00. I understand it was a holiday but why use a reservation system if you are going to overbook and seat walk-ins ahead of reservations? On a positive note our dinner was excellent and our chef was entertaining and made the wait worth it.
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December 2024 by Erin
The good: Javier did an excellent job as our chef. Once we were finally seated we had a delightful experience. Food & the preparation were great as always. The bad: They seriously overbooked for Christmas Day.... we had a 6:30 reservation and we're still standing up waiting in the lobby at 7:40 when I asked the host for the 3rd time about our reservation. There were at least 30-50 other people standing and waiting in the lobby or outside.  Service wasn't bad, per se, but it was disorganized. I would not go back on a holiday. Javier did an excellent job as our chef. Once we were finally seated we had a delightful experience. Food & the preparation were great as always.
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December 2024 by Timothy
Good food and attentive servers. We were there on Christmas Day, and it was packed and extremely noisy. We will return when it is less busy.
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December 2024 by Michael Christian
Staff was attentive but we waited long for our tables. Should prepare better for big nights next time
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December 2024 by Katie
Love our Christmas Eve treat to Benihana. A firm family favourite the show, the food, the environment a true gem for young and old alike!!
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December 2024 by Cindy
We had a great Krismas Eve meal with Chef Abel. We ordered our filet medium rare, and he cooked it perfectly. Our scallops, shrimp appetizer, and chicken were also cooked perfectly. I will definitely come back in the future when my waistline goes down a titch.
