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January 2023 by Stephen Allen
Terrible service.She was 20 minutes late. I informed her that I had suffered a stroke & need to take it slow. I felt rushed into upgrading to a phone I didn't want. But, eventually it grew on me
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November 2022 by Elodie Mefret
The sales person was actually friendly and helpful. Which is amazing for that location.
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June 2022 by Anne M.
Big shout out to the 923 Market Street Metro PCS Phone Store and their employees! They deal with a lot of strong personalities and a lot of attitude and I give all the stores in SF including this one in particular a lot of credit! It's the Metro PCs between 5th and 6th Street on Market Street close to the Westfield Mall. I really want to thank Peter and Maria. Peter had an unruley gentleman acting up and he was very professional and maintained composure and went on helping me as well as another employee named Maria helped me as well. Good team and thanks again Peter and Maria and the your team for making me a happy METRO by T-MOBILE Customer. I highly recommend this store and it closes at 6 so after 6pm the Van Ness store is open until 8 and they are a corporate store. Thanks Again Metro I'll continue to get friends and family over to your quality and most affordable unlimited everything ! Also if you are eligible you can get $30 off of your bill every month. Just folllow the instructions they give u online or in the store. God Bless. And thanks for being competent efficient and for selling with soo many personalities and maintaining your composure Peter. Take Care!
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June 2022 by Roy A.
T MOBILE CORP,...I wonder how many people had to report there age. Not a problem. I'm 65 and they stole $50 from me in autopsy. They called me a liar, this has been a 3 month ordeal. SPRINT NEVER stole from me. Beware of the Over 55 Plan,.
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March 2022 by Chelsea P.
Spoke to a gentleman named Jason who went above and beyond for customer service. I had an issue with my phone no one else could resolve. Give this guy a raise!
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March 2022 by Anna S.
AVOID!!! Rudest customer service interaction EVER-I had a question regarding turning in an old phone. Rather than being cordial, the associate looked at me like I was insane, told me to 'go up the street to t-mobile". When asked "where exactly up the street? Whats the cross street?" He just repeated himself. "Up the street" with a moronic look in his eyes. SO Incredibly HELPFUL!! If you dont know where your sister stores are located, you could have just said that instead of being a j*** about it. You could have also looked up the location, and been helpful, rather than just being rude. I came from up the street, so where exactly are you sending me, non-tmobile store with a tmobile name on the building?? Lame.
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February 2022 by Caton O.
You guys rubbed me the wrong way this month. Was double charge and filled a dispute to get refund. Was told within 48 hrs. I would have my money back in my bank account. Six days later I call back and you credit my next month, that is shady business. Then I ask to talk to a supervisor and he hangs up on me. You now have two strikes against you guys. I've been a loyal customer since 2016 and this is how you want to treat your customers. Shame on you!
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January 2022 by Asteria Moore
On 123021 @ approximately 5pm I walked up to this Metro By T-Mobile Location and decided to wait in the 4 customer plus 2 already being served line that extended outside and down the sidewalk line. After a bit of time, no more than you should expect for a line that length with 2 staff members inside assisting with various mobile issues.You see, my bill is due on the first of the month. Unfortunately, due to a fraudulent withdrawal and red tape surrounding my reimbursement I had to make tough financial sacrifices for the month of December and unfortunately paying our 2 line mobile services was not an option. So here I am at TMobile ready to make a payment on 12/30/21. I receive the government EBB discount on my bill which drops my bill to $70 a month for 2 lines of unlimited everything. Paying in store requires a $4 convienance fee. And additionally, moving your billing cycle is a fee of $5. I was lucky enough to be served by this locations Asian male manager. He advised that switching my billing cycle would be the best outcome otherwise making a payment on the 30th day of the month would only provide me service until January 1st, He and I both expected my total payment due to be $79 with a new due date of January 30th. However, when he attempts to complete this action the computer says I must pay $109. The manager recognized that this was a computational system mistake and reached out to customer service. The manager advocated for me to customer service as he was educated on the EBB benefit, and had to explain this to the representative he was speaking to, mind you, this is a rep whose responsibility is to provide corporate support to franchise location staff. Without this managers knowledge and willingness to assist I would of left the store with either losing my EBB benefit which pays $30 a month to my metro service, or having to dish out another $74 payment on January 1st just 2 days away.The staff member that he was running the store with needed to take her lunch break at this time and the customer line behind me was only getting longer but this manager managed to advocate to corporate on my behalf while running a additional register and assisting the line, he did this all with excellent customer care.I thanked him and asked if there was a survey where I could acknowledge his hard work. He stated "that's okay, just you being happy is enough for me"I wanted to cry tears of joy as this level of customer service and dignified business is a scarcity lately, I was taken aback by his dedication to the customer. Thank you sir! My next payment of $74 in store isn't due until February 1st! I hope you are recognized for your dedication sir! I highly recommend this location in San Francisco's TL!
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December 2021 by Luigi X.
Visiting from out of state for the week and staying at holiday inn and this was closest store-terrible customer service frm Latina lady today- bitten fingernails and cuticles also does not make a good first impression when handling phones - can u say unsanitary? The black dude was nice and helpful- thankyou sir
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November 2021 by Robel tefera
Not greatest
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September 2021 by Arif S.
I been trying to transfer my phone from verizon to Sprint is been 3 days everytime you call they bouncing me around customer service is awful and lying so my recommendation don't sign with them or you will be sorry
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May 2021 by Kathleen Mathis-Scott
Staff here are very helpful and pleasant to work with, it's a small but well run shop
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May 2021 by Michael M.
I had a very positive experience at this Van Ness store. I am an older gentlemen, not too fluent in computer skills, etc. A young man named Mike was very helpful and patient with me, explaining all the steps to buying a new phone. I would recommend any other seniors to this store! Michael Bluegrass
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March 2021 by Gregory. L. D.
Metropcs in Corning California one if the most corrupt tiny village in the USA they still have not unlocked my phone that was paid in full since November of 2018 plus the $500. They slid from which includes 21 days without any service which was paid in full MARLENE the MGM. Crook acts like she is above the law it's been 2 years I believe since I saved every last correspondences my case just got stronger like on steroid people for the live of faur commerce hold these crooks accountable they are not above the laws of this country maybe in asia but not in the USA
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March 2021 by Rasah N.
Don't do it. Just don't do it. Back in June of 2020, my boyfriend, who had metro pcs, and I, went into this store to get him a new phone. At the time, they were offering a $100 rebate on the iphone SE. Additionally, the woman who helped us suggested that I add onto his plan because they were doing another deal where I could add onto his plan with unlimited everything for a total of $50 for both lines. His was $35 and mine would be $15. So, a week later, I came back after I decided to switch over from the expensive service of At&t to the worst service i've ever had, at metro pcs. When we got our first bill, it was $86. So I called the customer support line and was told this was just for the first month and things would change. Nope. Another month went by and I called again. Their support line is staffed with incompetent people, but that's a whole other issue. My phone bill not only listed our two lines, but had a THIRD line, with NO PHONE attached to it. So his phone was $35, mine was $35 and this empty line was $15. No one could figure it out, but assured me that the $15 was not included in the total, despite the math NOT adding up whatsoever. I've called on NUMEROUS occasions to address this and NO ONE could provide an explanation or solution. I was repeatedly told that if I got rid of this line that his phone line would go up in price and that we'd end up spending more. So I just gave up -- despite being so annoyed and feeling lied to. Well, in the middle of this, I started to wonder where the heck our rebates were? Well, we had been lied to. Apparently the rebate was only if you signed up for autopay, which we used for a few months but then shut off, making us no longer eligible, supposedly. Also, the rebate, despite the phones being purchased on different days, only was applied to one. But we weren't going to get either. I WENT INTO THE STORE 4 TIMES to try and speak with the, "Manager," Rob but, somehow, he always found ways to say he couldn't talk to me. I waited for 3 hours in the store one day for him, as he helped a customer, and then went into the office for 2 more hours, waiting for me to leave. I've called him, i've e-mailed him. But he apparently just wants to receive manager pay without doing anything managerial. So today, I was fuming mad because i've been trying for months for someone to fix my service, which is consistently garbage and rarely works when i'm not connected to my own wifi. I'm paying for a service they can't even provide. I've been told over the phone that IN SAN FRANCISCO the cell towers are congested so that's why i've had these problems. So let me get this straight, you now have T-Mobile added to your service, and are still adding customers, but don't have the technical capabilities to provide the service people are paying for?? The answer i received was, yes, that's correct. While on the phone with support, again I noticed the $15 charge on my bill for the 3rd line THAT IS NOT CONNECTED TO ANY PHONE! I get transferred to someone else who actually knows how to fix this issue -- an issue that he said the others clearly just didn't know how to fix and so they lied to me about. He has to do all this stuff to fix it but assures me that I will not be charged the extra $36 a month going forward. Well what about the $324 extra that i've paid in the last 9 months due to the overall incompetence of the store ermployees and customer service reps?? Plus the $200 in rebates that we never got? Well, the phone guy can't refund this and suggests I go to the store. Being very familiar with the bs manager "Rob," I decided to walk there. What does he do?? Avoids me again. Well Rob, that's not going to work anymore. I plan on filing a complaint with the Better Business Bureau and will take as much time as possible to figure out who your boss is and who their boss is, and whoever I need to talk to up the ladder to get my damn money back. This company is such garbage. THI
