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December 2024 by Nuria Lopez del Moral
I am a customer for over 18 years. I have the most terrible experience in that store. They try to sell you staff and trick you. They made me come back three times and never got my issue fixed. They could not connect my watch to my phone and add a separate line to the new watch. I waited for over two hours and nothing solved. I complained to Metro pcs customer service and I hope they eliminate that incompetent workers there. I really miss my old workers who spoke very good Spanish. I won’t go to the Mission Metro Stores anymore. Terrible. I am very angry and disappointed.
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November 2024 by Leandra Dillon
They are under new management and they are con artist. They over charge you, they lie to you to get you to buy things you don't need. They add taxes to make money and they charge what they want not what they're suppose to. If you have a current sim card from your phone if it breaks they lie to you and tell you you have to buy a new one because your regular one won't work, which is a full fledge lie. If you don't wanna get played out your money i suggest you go to a different store.
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October 2024 by Ashly Andrews
I live this metro location!
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August 2024 by Yahshua Tucker
On the Google website store says it opens at 9 am, it’s 9:23 AM and the rollup door is still shut. I haven’t seen that one employee.
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June 2024 by José Estrada
Yesterday I went to the store to buy a new phone and they gave me good promotions and they even gave me the information of my old phone, all the workers were friendly and their customer service was good, I felt confident coming to this store subway
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June 2024 by Consuelo Figueroa
I went to the metro because I received a message that I would pay more and the metro staff was very friendly and was able to solve my problem immediately, I leave with the best customer service experience, thank you
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June 2024 by Nick
I had an exceptional experience at the Metro PCS store thanks to Jackie. She went above and beyond to assist me in setting up my home Internet with the promotional offer. Jackies dedication and outstanding customer service skills truly stood out. Her knowledge, patience, and willingness to help were remarkable.
Jackie expertise and professionalism made the process smooth and efficient.
She patiently answered all my questions and ensured I understood the details of the promotion.
Jackies proactive approach and positive attitude made me feel valued as a customer.
Her commitment to ensuring I had the best setup for my needs was truly commendable.
Jackie'd exceptional service deserves recognition, and she exemplifies what it means to provide outstanding customer caret's outstanding performance and dedication make her a true asset to the Metro PCS team. Her commitment to customer satisfaction deserves to be celebrated, and I believe she is more than worthy of being recognized as Employee of the Month. Thank you, Jackie, for your exceptional service and dedication to helping customers like me.
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April 2024 by Gerardo velasquez
I was waiting for the survey since I purchased a tablet but I never received the message. I went to ask about promotions and Miss Jacqueline kindly helped me and offered me the tablet for free. That is the reason why I had to come to pk dr the review here because his work deserves to be recognized as good quality.
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March 2024 by angel ramirez
The service from Jacky is professional and excellent * it helped me talk to customer service to have a cheaper Unolan. Thank you
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March 2024 by Pedro M. Cabrera
I am very happy that I bought my phone with Jack and because he helped me transfer all my information
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March 2024 by Fatima Mendez
Miss Jacky helped me talk to the company to get a better, more economical plan. She always cares about our needs. Many thanks to jacky
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March 2024 by Reyna Cubas
Jacky provides excellent service 'she helped me activate my phone and unlock the network-
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March 2024 by Alba De leon
Jacky helped me download my plan - I was very satisfied with her help
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March 2024 by Elenilson Rivas
Excellent service from Jacqueline; helped me move all my information to my new phone *
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March 2024 by Denise Ferman
I went to the store on 25th and Mission and they didn't want to help me but luckily I came to this store and Jacky helped me solve my problem with Customer Service
