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December 2023 by Marvinl Lenin Rubio Paizano
Good attention and quick service from the staff
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November 2023 by Nery Garcia
Super bad service. This sells people treat me really bad when I told him he cannot be the route with a customer. He say I don’t sell you anything get out from my store not recommend store for nobody the guy was very aggressive
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October 2023 by HaroldMillerFor SanFranciscoMayor
Nice people. Pretty girl
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March 2023 by kimberly joyce
The young female worker was very very rude!! Just unprofessional all together. The older female which may have been her relative just stood there as if she was scared to speak up. I had to get up outa there. She’s lucky I didn’t have my daughter take her down!! Ignorant lil’ B. Went elsewhere and was helped without an issue
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November 2022 by Peggy Manzano
Great service, nice girls, one girl said a bad word joking, but I took the opportunity to tell my 15 and half yr old,"You see this is the reason you should not have this kind of language customers can hear it might be Christian, and don't approve, always be professional, And AGAIN THE GIRLS GAVE GREAT CUSTOMER SERVICE, TO ALL THANK YOU.
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September 2022 by Edwin J
Somehow the people in this shop are very professional
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July 2022 by Larry Best
Good service
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June 2022 by Anne M.
Big shout out to the 923 Market Street Metro PCS Phone Store and their employees! They deal with a lot of strong personalities and a lot of attitude and I give all the stores in SF including this one in particular a lot of credit! It's the Metro PCs between 5th and 6th Street on Market Street close to the Westfield Mall. I really want to thank Peter and Maria. Peter had an unruley gentleman acting up and he was very professional and maintained composure and went on helping me as well as another employee named Maria helped me as well. Good team and thanks again Peter and Maria and the your team for making me a happy METRO by T-MOBILE Customer. I highly recommend this store and it closes at 6 so after 6pm the Van Ness store is open until 8 and they are a corporate store. Thanks Again Metro I'll continue to get friends and family over to your quality and most affordable unlimited everything ! Also if you are eligible you can get $30 off of your bill every month. Just folllow the instructions they give u online or in the store. God Bless. And thanks for being competent efficient and for selling with soo many personalities and maintaining your composure Peter. Take Care!
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June 2022 by Roy A.
T MOBILE CORP,...I wonder how many people had to report there age. Not a problem. I'm 65 and they stole $50 from me in autopsy. They called me a liar, this has been a 3 month ordeal. SPRINT NEVER stole from me. Beware of the Over 55 Plan,.
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March 2022 by Chelsea P.
Spoke to a gentleman named Jason who went above and beyond for customer service. I had an issue with my phone no one else could resolve. Give this guy a raise!
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March 2022 by Anna S.
AVOID!!! Rudest customer service interaction EVER-I had a question regarding turning in an old phone. Rather than being cordial, the associate looked at me like I was insane, told me to 'go up the street to t-mobile". When asked "where exactly up the street? Whats the cross street?" He just repeated himself. "Up the street" with a moronic look in his eyes. SO Incredibly HELPFUL!! If you dont know where your sister stores are located, you could have just said that instead of being a j*** about it. You could have also looked up the location, and been helpful, rather than just being rude. I came from up the street, so where exactly are you sending me, non-tmobile store with a tmobile name on the building?? Lame.
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February 2022 by Caton O.
You guys rubbed me the wrong way this month. Was double charge and filled a dispute to get refund. Was told within 48 hrs. I would have my money back in my bank account. Six days later I call back and you credit my next month, that is shady business. Then I ask to talk to a supervisor and he hangs up on me. You now have two strikes against you guys. I've been a loyal customer since 2016 and this is how you want to treat your customers. Shame on you!
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December 2021 by Luigi X.
Visiting from out of state for the week and staying at holiday inn and this was closest store-terrible customer service frm Latina lady today- bitten fingernails and cuticles also does not make a good first impression when handling phones - can u say unsanitary? The black dude was nice and helpful- thankyou sir
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September 2021 by Arif S.
I been trying to transfer my phone from verizon to Sprint is been 3 days everytime you call they bouncing me around customer service is awful and lying so my recommendation don't sign with them or you will be sorry
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May 2021 by Michael M.
I had a very positive experience at this Van Ness store. I am an older gentlemen, not too fluent in computer skills, etc. A young man named Mike was very helpful and patient with me, explaining all the steps to buying a new phone. I would recommend any other seniors to this store! Michael Bluegrass
