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January 2022 by Michelle S.
My husband passed away in December. I paid off his truck on 1/13 so I could sell it. They have yet to send me a release of Lien! The last time I called, they're telling me it could be 6-8 weeks! I can't sell his truck without it!!!!! I would NEVER recommend Bank of America to anyone!! And I own a retail business! I'll be sure to share this with ALL of my customers!
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January 2022 by G T.
Ive been with them for far far too long. Im leaving as soon as my credit union checks come in and I will then close the entire account. They are not competitive on anything - check around. Customer service is non-existent. Dont even try calling them unless you have a long time to wait. They upped my minimum balance for fee-free checking to $50k from $20k, all so I can earn zero interest. Again, extremely poor customer service. And when I read of all the "woke" training they give their employees, its just awful. Folks - everyone needs to wise up and go to a credit union. Really -- check into one. Much much better. All of this is, of course, my subjective opinion, but --- Ive had enough. Good riddance.
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January 2021 by Eric S.
Worst service ever! If you have hours to sit on the phone and listen to repeating music then this is the place to go. FU- BOA
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October 2020 by s b.
THE WORST BANK EVER. No person of any level EVER takes personal responsibility for anything. The left hand will literally tell you the opposite of what the right hand tells you. AVOID THE B OF A.
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August 2020 by Jeff G.
Terrible small business online support. Recently, I requested a change of phone numbers for sending me authorization codes. Was told would take just a few days. Now told it will take weeks. I now have no access to my business account on line for weeks. I need that access. I need that easy access for running my business. B of A customer services just states that is the way it is. Total lack of competency. Total disregard for the business customer. Like dealing with the DMV. Terrible support, a total inability to even try a creative solution.
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April 2020 by Gorette R.
horrible just spent 7 hours of my day on the phone with them being disconnected and told them i would get a call back nope. i had to keep calling them back and being on over 1 hour hold. they have horrible customer service.
