-
March 2024 by Charlene Sum
I've been taking my car here for nearly 20 yrs. Randy has always provided friendly and trustworthy service!
-
February 2024 by Kirandeep Paul
My e63s has been under Randy's care for a few years. He's infinitely more informed and capable than the merc dealership.
-
July 2023 by Mark Wheeler
Great service, always honest and fair. I've been taking my Mercedes to Randy @ Octane for almost 15 years. It now has over 210,000 miles and Randy has helped me keep it going! They always do good work and they communicate clearly with me before executing repairs. I had bad experiences with the SF Mercedes dealership for service and have not looked back since switching to Octane.Services: Transmission
-
March 2022 by Rene Bihan
Randy is an excellent mechanic. Hard working, honest and great human being. I am a customer for lifeService: Auto engine diagnostic
-
December 2021 by Manolo G
I have been taking my car here for many years. Randy as thorough, honest and hard-working as you can find. He keeps the car in great condition at reasonably prices. And he's also a great guy. His business has suffered through the pandemic. I recommend bringing your car here. You'll get great service and help a great business.
-
November 2021 by Manolo Gonzalez
I have been taking my car here for many years. Randy as thorough, honest and hard-working as you can find. He keeps the car in great condition at reasonably prices. And he's also a great guy. His business has suffered through the pandemic. I recommend bringing your car here. You'll get great service and help a great business.
-
August 2021 by Alee P.
I don't know why I waited to see Randy and I had gone to the dealership a couples times already this year... Literally left Octane with happy tears. Service B was done by the time I got off work. I asked if they could check out my rattling speaker if they had time. MB of Oakland told me I need a new subwoofer which will cost about 2k. Randy and Francis finds just a lose screw that needed to be tightened. Mic drop P.s there's a girl mechanic there too that I appreciate just as much. You go girl.
-
October 2020 by Marissa D.
I only trust Randy and his team with my car. This is the second Mercedes I've owned. The last car needed different services and was serviced by two different dealerships and neither team fixed the issues correctly. Randy was less costly, did great work, and is incredibly trustworthy. Highly recommend, don't even look for another repair shop!
-
September 2020 by Gene M.
Very happy with every service/interaction I've ever had with Octane. They've always gone above and beyond; very trustworthy and dependable. Amazing service, amazing team, amazing shop dogs...
-
April 2020 by Jin Y.
Today, I had Randy (owner) & his team worked on the front and rear brakes of my Porsche 911 (2013-extremely low mileage), and they properly replaced them and now it does not squeak anymore!!! Randy explained what was happening to them and resolved the problem! I was extremely impressed because no one could figure it out for almost 2 years!!! Great Job Octane! Here is a little back story...the front brakes (pads and rotors) were replaced and the repairs were all done by a local Porsche dealer in the Peninsula. It squeaked ONE day after I got the brakes done. I brought in the car to the dealership several times and they kept telling me it will eventually the noise will go away. Well, it is been almost 2 years and still is squeaking even louder! I called the dealership 6 times. Very unhappy with the work that was done there. I really appreciate Randy's professional and friendly approach. He is an extremely honest business owner and offers very competitive rates for high-quality work. Being a woman, I always felt like a little taken advantage of when I walked into an auto repair shop. Finally, I found a person I can trust with all my cars. They work on several different types of cars not just Mercedes. Ladies look no more!!! This is the place!
-
March 2020 by Chito L.
Had my radiator replaced last year. Had a leak and Randy fixed it with the warranty. No cost. I highly recommend.
-
September 2019 by Fred Winograd
I brought our 2015 Mercedes GLK in with vibration problems that I though was due to failing motor mounts. After talking to me and discussing the vibration in the steering wheel and the pedals, Randy thought it might be the wheels and tires.
-
August 2019 by Fred W.
I brought our 2015 Mercedes GLK in with vibration problems that I though was due to failing motor mounts. After talking to me and discussing the vibration in the steering wheel and the pedals, Randy thought it might be the wheels and tires. Two days, later we got the car back and the problem was solved. Both rear wheels were slightly bent and needed to straightened and one of the rear tires had a bubble in it. It's is great when a repair shop deals with skill and experience that solves a problem quickly without guessing.
-
June 2019 by Beth O.
Absolutely amazing service! Randy is so knowledgeable, personable, honest and trustworthy! Hard to find mechanics like this these days!!!
-
May 2019 by Traci M.
I've been taking my pre-owned MB to Octane for the past 8 years and have always received great service. Octane/Randy was highly commended to me by a friend who had his MB serviced here for many years. Randy is very knowledgeable and transparent...and also he just seems like a great guy. I never feel over-sold or pressured, and my car runs great. I also really enjoy seeing his cute fur babies.
