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March 2024 by omoniyi bukunmi
It was one of the best stays I’ve had and was strategically located to everywhere I needed to be for work and fun, 10mins walk to Chinatown and the financial district was an added fun. Lots of bars and lounges around too. The service of staff was topnotch and i particularly enjoyed and looked forward to breakfast.
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March 2024 by DvGns DG
This place was really good I am kinda late to review this place but I was obsessed with the lobby and the pool. Once in a while they put movies for kids to watch in the pool and its old class made the whole hotel chic.
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March 2024 by N Storaas
Ordered a burger to my room. After patently waiting I was a bit disappointed when it looked like Max Verstappen had driven the trolly up the stairs. However, after resembling the burger it tasted delicious. Never mind the story of the burger, overall the hotel and staff were very nice!
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March 2024 by George M.
The photo is beautiful, the lobby is beautiful.. But.. The rooms are very small, although I paid for two deluxe rooms - which are more expensive. There is no view at all, two meters from the window there is an internal wall, the sky is not visible, like in a prison. The climate control works disgustingly - it makes noise, but does not reach the set temperature. The Internet is a real problem; for the promised “free” Internet, in fact, they ask for $20 per day. Parking is expensive. At the reception the face is like a brick, and this is for almost 900 bucks a night... It’s a pity that the rate is non-refundable, I would move to another hotel without hesitation. I won't stay here again and I don't recommend it.
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March 2024 by Filip De Beule
Lovely grand hotel with a rich history. Rooms are good size and well appointed. The TV did not work upon arrival although service fixed it the next day. Channels are limited. Free water bottles and good shampoo products are available in room. Breakfast buffet is good but room can be busy, creating a short queue.
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March 2024 by Hyunju B
It's old, but clean and the service is great. Allows you to eat apples at the entrance to the fitness
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March 2024 by Nathan Wise
My recent stay at the Palace was my 5th or 6th stay and is my go to hotel in San Francisco. The location is ideal right on Market and next to a Muni station, close to the BART, and the Embarcadero.The hotel itself is beautiful and incredibly well maintained. The entire team is well trained, friendly, and dedicated to luxury service. From the time you arrive and are greeted by the door person who warmly welcomes you and ushers you to reception. The front desk team who quickly identifies if you are returning guest or first time guest and proudly announce changes to benefit guest or introduces you to the hotel. If you haven’t already made a reservation for breakfast at the Garden Court stop by the concierge and make one first thing! The concierge has always been helpful but learn from me and make a reservation as soon as you book your room. It is a very popular spot for guests and locals.In addition to the Garden Court, I always stop by the Pied Piper for a little bit and cocktail. The food there is delicious and service is always wonderful. The setting of the Pied Piper is that of classic cocktail lounge set under that amazing painting.The rooms are well appointed and the housekeeping staff is incredible. Rooms vary and I have stayed in a standard and deluxe room which are both wonderful. I do love when I’m upgraded to a deluxe room for turn down service with Ghirardelli chocolates and the Toto equipped toilets.Spoil yourself and book a room here!
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March 2024 by Chris Simpler
Altogether stunning and magnificent.
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March 2024 by Borae Cho
Fabulous Building and Interior. every corners are awesome. and specially loved Breakfast place and dinner restaurant. garden was just pretty. the Bar was very politician friendly style bar. love to take photos as they are great background.HOWEVER.. Food quality was hm.... it was not the quality that I thought from building interior. even Dinner was just okay level. and They MUST do something with Coffee. taste like just burned too much. old beans..maybe? there is way better restaurant around the building. I recommend you must go there next streets.(just a block away)and Room size was too small. and bathroom was small. I understand this was historic building. it is hard to make bigger space.Service was perfect. everyone was very friendly. I visited there when was my birthday. they brought a little cake for birthday. I was biz trip that time. it was great little treat from their service.
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March 2024 by Richard Heitmann
Excellent hotel, friendly staff and great breakfast. Bed was comfortable, room clean and nice. A Nescafe machine was missing, I like to get up early and brew my own coffee. Swimmingpool and jacuzzi was nice in the evening after long walks.
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March 2024 by Chris .A.
Great hotel, excellent service, good proximity to enjoy
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March 2024 by Lisa X
My stay is not over so I may reverse or increase the rating, as I feel they have a lot to offer. I just have to document a quick incident.I went to the atrium to ask if continental breakfast was complimentary. The hostesses checked my room, did not say if it was complimentary or not, but led me to a seat. This made me believe it was included in my room fare. It was not. I recieved a bill of shocking 50 USD at the end (only shocking because I wasn't expecting it). I tipped 20% because coffee service was good, but you can definitely get much better meals for that price in San Francisco. The food fare was extremely standard (not even freshly squeezed orange juice or eggs benedict). I politely inquired with the hostesses about the confusion, but they insisted I had never asked them if it was complimentary, and said 'we were both here so YOU must be wrong'. They gave me dirty looks and was overall unpleasant and unhelpful. I really don't care to have a breakfast bill reversed, but a little grace from the hostesses would have been lovely for a hotel that is supposed to feel luxurious. I have been and will continue to be extra kind to the workers here as I know they are unionizing. Being treated so rudely left me feeling absolutely awful, for which I want to give 0 stars.The are definitely better was to spend 50 dollars, such as a locally owned cafe or tips to hotel staff that actually cares for customer experience. I recommend the nearby The Grove for breakfast.Update*I went to the Pied Piper for dinner and it was absolutely delicious and service there was just excellent. So it has redeemed my visit somewhat.This beautiful hotel in a great location would be an easy 5 stars if I did not meet any rude hotel staff!
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March 2024 by Cody Smith
Great place to wear your fancy pants. My last visit was just to their event space, which was very spacious and obviously lovely. Fidi is kinda dead since the pandemic, but if you've got a conference at Yerba Buena, Palace could make sense.
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March 2024 by Aleksandrs P.
As hotel guests, you are supposed to reserve a table for breakfast on the weekend. Unfortunately, nobody informed us beforehand, and this is the first time I have encountered such a bizarre policy at a 'Luxury Collection' hotel. While we were waiting(circa 15-20min), more than half of the tables were unoccupied. The situation remained the same once we were seated and had dined. Additionally, there was no fresh-squeezed orange juice; it was served from a plastic package.
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March 2024 by C X
It's a very classic and beautiful hotel. There are bus stops and McDonald's nearby, which is quite convenient.
