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April 2024 by Julian Mehnle
I'm an avid hiker and camper, and I've been buying Patagonia gear (among other brands) for years. Most recently I had bought a Patagonia down jacket, and the zipper had started ripping the fabric near the neck end of the zipper. I went and asked them to repair it, but they said even though it *could* be repaired, they were currently backlogged and it would take 10 weeks. Instead they offered me a voucher in the value of the jacket's original price, which I could apply to the price of the latest model of this jacket. They said they would still repair the jacket and then donate it, so it wouldn't end up in the trash. I gladly accepted their offer and ended up paying an additional $55 to have the latest model shipped directly to my home address. Great environmental and societal conscience, and great customer service.
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March 2024 by Lydia parrot
Fabulous company, but I guess during the hiring process something was miscommunicated, for the staff are rude and condescending if you want to replace or repair your jackets. I mean if I’m paying $300+ for a jacket I expect them to follow their policy and replace the item for free! (If needed) BUT THIS STORE IS A SORE TO GO TO!!
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March 2024 by daniel mulhern
Website says products in stock at store, it’s not in stock. Sales person says” No not since January- two months ago. If you try and pay for it then it will tell you it’s out of stock”
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February 2024 by Jermaine Ellis (901cali)
This location has everything you want from backpacking gear to hiking gear to shoes. I would definitely recommend this location to friends and family.
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February 2024 by Soledad Fernandez
Excellent quality clothing for all types of sporting activities.
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February 2024 by Steven Swigart
Very helpful team, nice service and selection
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January 2024 by Salvador Marquez
Amazing
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December 2023 by P Orosco
Patagonia Is a great place to shop for many reasons; from their socially conscious inventory to their great customer service, whether in person or by phone, it’s a positive experience!
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December 2023 by Anjali Vahalia
The service was horrible. The lady at the checkout was rude to me for no reason. She snapped at me for the jacket I was sending in for repairs having no some climbing shall on it. In an outdoors and climbing apparel store nonetheless. So unnecessary.
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November 2023 by Cleo
Nice and helpful employees. Nicely decorated store.
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October 2023 by Dhanush Sirohi
Very good customer service! And the store has tons of options. There are almost all sizes available. It was worth visiting the store.
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October 2023 by Lucas “LMW”
Patagonia, Inc. is an outdoor clothing company based in Ventura, California, United States. Patagonia was founded in 1973 by Yvon Chouinard.
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September 2023 by Ameen Al Saadi
Very helpful staff and excellent outdoors clothes. It’s on the expensive side though
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August 2023 by Samuel Brod
Great clothes, friendly - knowledgeable staff
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August 2023 by Kilo K.
Great store and friendly staff but I would never come here again if I had the option. I came to return an online order because I felt it would be more convenient. Parking was terrible and expensive. Signs everywhere warning of car break ins and theft. 4 star store, 0 star location.
