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December 2023 by alexis gatlin
I wish i can give them 10s Across the board !!!!! They have been so helpful from the first time i been going to them, I truly appreciate all the staff for their support and kindness and hard work!!! Thank you all!
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November 2023 by Chrissy Hershey
The self service dog wash is HORRIBLE. The drain was caked with about 3 inches of dog hair from various dogs throughout the day and it was clear they don't clean in between washes. We were given only one towel and they only had two aprons of which one was already in use so between my partner and I we only had one. We asked for another apron and were told they didn't have any more. The floor was disgusting and soaked with water and hair. The sprayer had a dial to control the water pressure which was broken on both washes. Neither wash was loaded with shampoo so we had to manually shampoo our dog and only one hair dryer out of two worked. The sprayer was stuck on max pressure so water went everywhere and there was nowhere to dry the dog that wasn't soaked and nasty with hair and water. The staff were not helpful and rattled of a list of issues with the washes before we even entered so we knew it would be bad. The washes have two tiny non slip pads so it's an extra bad experience for the dog. Dryer pressure was not great. Save yourself the trouble and go to pet food express. They have the BEST self wash area with lots of stalls so there's usually no wait, offer unlimited towels and aprons, clean after each wash, and have a better non slip setup with a separate drying station so the dog doesn't have to sit in dirty water while getting dried. They also offer free treats for those using the wash and have a package deal if you buy multiple wash sessions at once.
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October 2023 by Jenny Wang
Great customer service for grooming services! Fantastic job, super friendly, pet is well taken care of. $45 for bath, but really it’s $65 for all the add ons. Has self wash station and day care. Bring cash for tip though. Can’t do it via cc
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October 2023 by Svitlana Moskalenko
Justin, if you don't enjoy your job and the customers who pay money at the store where you work, please find another job. Don't take someone else's place! Plenty of people in San Francisco would be happy to take your spot.For the store manager: Justin ignored me at the checkout today. Asian customers formed a queue on the right side instead of the usual left. I stood behind them to avoid having two separate lines at the same cash register. There was a couple of Asian customers in front of me, and Justin clearly saw that I was standing behind them with a large quantity of Royal Canin cat food (I didn't grab a basket, so I was just holding 20 packs in my arms). Additionally, I am tall, so I was clearly visible behind the customers in front of me. At that moment, an American couple approached and stood on the left side of the same checkout where I was. When the customers in front of me were done, Justin simply turned and went to serve the American couple at another checkout. The couple informed him that I was waiting in line ahead of them and asked him to assist me. He did not react at all. I stated that I was indeed the next in line and proceeded to the next checkout. However, it would have been more appropriate for him to come to the checkout where I had waited in line. Justin did not ask for my phone number, did not inquire if I needed a receipt (he just printed it out), and did not ask if I needed a bag. He simply scanned all the cat food packs and left them scattered on the counter for me. I collected everything in my handbag, took the receipt, and left. What is this? Unprofessionalism? Racism?By the way, another guy, I do not remember his name, it was like 2 months ago, was very polite and tried to help me with my issue. I guess it`s your supervisor or manager, because I have never seen him at the register.
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October 2023 by Neffie Peterson
2 weeks ago I called to book my dog Mercedes an appointment and showed up later on that day around 4 or 5:00 PM and I was expecting the service to take longer than it did but they called me in less than two hours and I picked Mercedes up and she smelled she good at first but the next day she was back smelling like she was playing outside all day. When I realize that she was back smelling like she's never been groomed. I called the store immediately and was put on hold for about 30 minutes. I called back I spoke to someone who was really nice and he actually works upstairs in the other part of the store where they sell the items. So I asked him if he could transfer me and he was very polite and he did it, and no one ever came to the phone. I waited on hold I was hung up on I called back and I still have no resolution. Also I know they did not groom my dog they did not clip her toenails. They did not do anything but spray some dog cologne charge me $74 and sent me on my way, if you really want your dog groomed go somewhere else I left a tip and everything and for them just to not even contact me is pretty unprofessional in my opinion. At this point I'm really ready to dispute the charge with JP Morgan, Chase because I really feel played out, I always was told Petsmart was better than Petco but that's not true. I'd rather take my dog to Petco any day of the week than to return to that Petsmart location on Geary. Petsmart definitely has a nicer location but haven't you ever heard the expression "All that glitters ain't gold"? It's nothing golden, glitzy, or glamorous about Petsmart on Geary. Just a bunch of bodies in the building to collect a paycheck. They do not give 2 fs about animals. I will never frequent that location again. And I just decided to dispute the charge with my bank. They got me and my dog twisted fr.
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October 2023 by Stephen McKay
P I have no idea what happened to my dog. I don't think that they'd ever let him out of his room. All the dog treats that I left for him were never used. His dog bed was saturated in urine and poop. Service there was horrible. I was hung up on several times before getting through after the phone rang at least 30 times
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September 2023 by Caroline Capitano
This service makes my dog happy, allows me to work, the people are kind and the cost is ok Love it
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September 2023 by Norma
Ashley in the salon is the worst customer service person she's very judgemental and rude. I went to buy some clippers for my dog and asked her if she recommend me a pair she gave an awful look and said she had never used any of them I though she would know since I seen her clipping dogs she didn't even suggest another brand of clipper or something similar. Her attitude caught me off guard, and the experience her was not great, I was not welcomed by no one.
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August 2023 by Davey Jones
We recently adopted our sweet angels from here and the staff were absolutely amazing! I wish I knew all of the staffs names, but each one took the time to let us interact with the kittens and listened to us when we were talking about our cat who had passed and we're extremely empathetic. My husband and I fell in love with three babies (all siblings) and they are now thriving in their furrever home♥️
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August 2023 by CJ
needs more overhead signage like supermarkets to let customers new customers know where items are hidden. other than that, the experience was pretty standard for a big corporate retail store.
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July 2023 by Dan
Bad experience. During adoption week, their adoption person doesn't come in til 1:30pm (whatever). I hung around for 2 HOURS to adopt a specific cat, only to have the adoption lady walk up with a customer who JUST ARRIVED and promise him that she would hold it for 1 day, AGAINST PETSMART POLICY (how do I know? She SAID SO TO HIM). Add to that their pitiful toy and accessories selection...the store is filled with food, and little else.
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June 2023 by Mika G.
This is a review of their per daycare/hotel. I wouldn't trust your pet with them- period. Yesterday we dropped our dog off, and less than an hour after they called and said he got a cut on his leg while eating breakfast in the kennel. They had to take him to the vet which resulted in stitches. They kept us updated on the progress of his surgery, but not once could they tell us what actually happened to him. They said they'd "review footage" of him while he was eating, but when we picked him up they just said that he cut himself and tried to blame it on our dog. We countered that unless there was something sharp in the kennel, or the kennel itself is sharp, there's literally no way that he could've done that to himself. He didn't bite himself either, the vet stated it was a deep cut not a bite wound. After going back and forth and trying to blame it on our dog instead of admitting to a lack a attention and having unsafe equipment, they finally agreed to cover the $800+ bill they were trying to make us pay- this was after they lied and told my partner over the phone that I had said we'd split the bill which I never agreed to. They still had us pay for the daycare, which being $34 I don't care about, but we trusted them with our dog and he was harmed at that facility. We truly appreciate the manager who took him to the vet and stayed with him, he's kind and I can tell they are dealing with being understaffed. Our pup has been to this petsmart a few times and likes to play which is great, but that doesn't make up for the gaslighting the two woman who we dealt at the end tried to pull on us and lack of attention overall. I understand dealing with working conditions you can't help, but our little dude got hurt there and no one could say anything except that it was his fault.
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June 2023 by Chel M
I had to buy crickets here (usually order online but shipment was delayed) and had a terrible experience.The employee smashed the adult crickets around in the enclosure to scoop them out. I bought 40 but they only put about 25 in the bag. More than half of them died overnight.Don’t buy live insects from here! Also all the hornworm cups I saw were filled with dead larvae.
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June 2023 by Shubhit Singh
You can do self-serve baths here for your pet. It’s 20 bucks. They have two barb stations. One of them is out of order at the moment. It has a strong power wash hose that has soapy water. The hose is really strong, and helps clean pretty well. There is also a dryer you can use at the end. They provide conditioner as well.
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June 2023 by Aimee U.
Ashly the grooming manager is very rude does not take care of the dogs and at my dog park alot of other pet parents agree as well....Buissness needs to be imrpoved manager needs to be replaced!