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December 2023 by Leah E.
I've walked past this business for four years on my way to work and always noticed that it was quite busy. Now I know why. The customer service here is phenomenal! I recently joined a clothing rental service called Nuuly and I was hoping for a quick way to ship the clothes back without going to the post office. I went inside Post and Parcel to inquire and I saw another Nuuly bag that was ready to ship out. I had a packing slip and was in and out within a minute. Everyone who works here is so nice. What a hidden gem in Laurel Village.
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July 2023 by Tapomay Dey
Very friendly staff. Got some documents notarized with ease.
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October 2022 by Jennifer O.
The notary at Wells Fargo in Laurel Village suggested I use this business to overnight paperwork. Priority overnight shipping so pricey, no reflection on this business, it's all FedEx; this shop seems totally organized and honest. I would use Post & Parcel when I need something sent overnight- or ground shipped somewhere for any other package. Recommend..
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November 2021 by Mia L.
Staff are super helpful and friendly! I love that we have this postal office in our neighborhood--so convenient!
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December 2020 by Carol O.
I LOVE Post and Parcel! There have been many times I've had to drop off an unwrapped item and P&P has done a wonderful job of wrapping and sending off the box! Lynne, Kiko and the other employees are always friendly and helpful--it's the only place use. I even buy my stamps there!
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December 2019 by Jenny S.
Everyone here is so super friendly and helpful, I don't have enough good things to say about them. I believe it's a family owned business and I'm so happy that they're holding on as there are fewer and fewer of these types of businesses left in San Francisco. They will go above and beyond to make sure that your packages are taken care of!
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November 2019 by Katie J.
My experience started strong, but immediately degraded once they charged my card and picked up my property. Kiko handled my project personally. I needed to ship three large paintings from SF to South Carolina. He provided a fair quote, and picked the items up from my apartment in the city personally. Then it all went to s**** Once back at the shop, the quote shot up over $200 more (over 50% increase from initial quote). Since I provided all of the correct dimensions and weight, and he failed to estimate added packing, we settled on splitting the difference. He said the items would be photographed once packed, and they would be sent along with tracking info when it all went out the next day. My card was charged, but I received no photos or tracking, regardless of an email inquiry sent over 24 hrs after pickup. No reply. After threatening to file a police report, I finally received photos of a terribly over-packed box of my own original artwork, purchased by a client. As an artist, I told him I was looking for a shipping account to use for my business, and he said they worked with artists all of the time. I find this hard to believe, or perhaps their standards of professionalism are lower. No apologies were made by Kiko or anyone at Post & Parcel. 48 hours after pickup and charging my card is far too late to receive confirmation of shipment and a receipt for a first-time customer who has entrusted them with sensitive items. They also neglected to insure them. Complete failure to deliver on all fronts. Let's hope Fed Ex can hold up their end of the deal.
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November 2019 by Eric Hiss
Very friendly staff. A little difficult to find parking.
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August 2019 by Noel McMichael
Have used Post & Parcel for years. Everyone that works there is always super helpful and super patient!
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June 2019 by Doug M.
I really like this UPS location. The employees are super friendly and helpful, especially Matt who always helps with a smile! I now always go here for my shipping and packing needs. Thanks Post and Parcel!
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February 2019 by Alicia H.
Almost every time I come in, someone wants to school me on where to put my usps packages! Ive been here so many times and it keeps changing. Either get better signs or have ALL of the employees on the same page.
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November 2018 by Mary K.
They are the best local mail, fax and copy facility in the neighborhood. I have used them frequently and have always been so pleased with their friendly service.
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October 2018 by docsci d.
Whoever owns this place needs to fire the two punks that work here. The millenial male is too lazy for words, and a liar to boot. Never doing business here again. Ps. I had been doing all of my shipping here, including buying supplies. I will not spend another dime here because of the horrid employees, especially the 20-something male.
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March 2018 by Matthew H.
I can't say enough good things about Post and Parcel. Everyone that works here is super-nice, professional, expedient, helpful, and personable. Never have I ever... had a bad experience here. This is my go-to place for mail collection, notary services, copies, pick-ups/returns - everything. Well done!
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December 2017 by H. G.
I've gone in there to ship packages in the past and gotten excellent customer service. Not so today. I'd heard that the store handles shipping of USPS media mail for its customers. I wanted to know the cost of using this service. I tried literally eight times to explain what I wanted (I counted) The guy who anwered responded each time that "We are not a USPS location". I kept telling him that I knew that. I asked to speak to someone else. He refused. He finally gave me the price: $38. I asked him to confirm and told him that USPS media mail is $6.00. Again: "We are not a USPS location". I use places that provide good customer service. I have options. I'm not going here again.
