-
February 2024 by Glenn K.
Arrived at 7:00 for a 7:10 appointment. Facility is locked and dark. Why bother with an appointment system if there's no intention in f respecting it?
-
February 2024 by Jim Coursey
1 star for Quest Diagnostics who would replace their nurses with robots if they could. 5 stars for the phlebotomist who was working as kindly, quickly and professionally as she could.Every time I go to Quest now, I see walk-ins frustrated from waiting for service with nobody to take their blood or even explain the need for an appointment. I watched a long conversation in broken Spanish/English between a walk-in and another patient, because if a kind-hearted patient didn't step up, the nurses have no time to help and the inhuman appointment scanning machine is just an inhuman appointment scanning machine.What an awful state of affairs. There's a special place in hell for executives who run companies like this.
-
February 2024 by Alfred Tse
Efficient if you have an appointment, but no privacy
-
January 2024 by Nelli G.
It was super-fast with the appointment
-
December 2023 by Jojo T.
Quality of care is low and the two Asian woman phlebotomist running it on 12/19/23 really treat everyone as if incompetent, no privacy or care of other patients dignity. Unsanitary . Handling urine and samples no glove changes. Disgusted. Ask your doctor to be sent elsewhere.
-
December 2023 by Virginia Campos
1 person working not helpful started late as I walked in at 705am still waiting to drop off sample that may be wastedTime: 741am
-
December 2023 by Amilcar Pineda
Tried to get an appointment online, there was no way to get an appointment on there, so I walked in, first stand by waiting, no appointment showed within 40mins here before the next appointment shows up, but people seems to be waiting for the next appointment instead, Why to take walk ins, if they not willing to help for a simple blood sample. ?♂️
-
December 2023 by Gilman L.
Quest diagnostic was great. Walked in close to 10am Thursday morning, no appointment checked in. The wait time is over an hour,nine people ahead that had appointment, i was seen in less than 15 minutes..
-
October 2023 by Molly U.
Location is significantly understaffed and over scheduled. Staff move very slow. Waited for over an hour. No one at the front desk to answer questions and service customers only a self check in kiosk. This was the worst test site I've ever been to.
-
October 2023 by Lynne Rolland-Newburne
Clean, professional, and didn't hurt a bit, and I hate needles!
-
August 2023 by G G.
Easy peasy. Needed some blood work, but there were no appointments available online for days. Went as a walk in, was seen in 25 min or so, and barely even have a bruise from where they took the sample.
-
July 2023 by Jakeline Juarez
I was really worried about the reviews of this place and all other quest diagnostics. But all you have to do is make an appointment online. If you just do a walk-in, then yeah of course expect to wait a long while. This location was convenient, clean, and staff was nice.
-
July 2023 by Alex Ryan
Impossible to talk to anyone here on the phone. Every option on the phone tree ends in an error, a full voicemail box, or a prerecorded message. Management has known about this issue for months (look at the other reviews!) so the fact that it has not been fixed means it’s a deliberate choice.Came for an urgent lab test as a walk-in over two hours before closing time and despite being only second in line, was sent home two hours later without having been seen. Only one employee was there to staff the entire facility!
-
May 2023 by Jose V.
I got there at 9:30 and it was closed. I asked the pediatric place next door and they said it had been closed since the day before. Not respecting the open hours at all.
-
May 2023 by Jeffrey H.
I needed blood work drawn and had it sent to Quest on Valencia St in SF. That day they open at 7:00 am, so. I arrived at 7:15 to find a line of two people waiting at the door. I got in line. Waited 20 minutes, still nobody showed up by 7:35, so I left.
