Reformation offers stylish and sexy clothing with a focus on sustainability. The store has a smart system for trying on and ordering items. Staff are described as friendly, helpful, kind, knowledgeable, and great, providing awesome and seamless customer experiences. They assist with finding outfits and explain how the store works. The store itself is noted as cute. Some reviews mention that stores can seem understaffed, suggesting a dedicated stockroom runner would improve service, as a great in-store experience can lead to more sales. For health and safety, the business requires face masks, offers hand sanitizer, limits store capacity and hours, cleans frequently, and provides contactless payment.
Michelle at the Fillmore store is the BEST!! She was incredibly helpful, kind, and knowledgeable. It truly made the shopping experience awesome!
January 2025
The clothes are fine but the store concept and experience is just pretentious and annoying.
July 2024
Have only had good customer experiences here, including no dressing room wait on a weekend, items brought to dressing room seamlessly, and a seamless exchange. Folks who work here have been great. Love the sustainability of the brand as well. Clothes are sexy. ?
