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December 2023 by Kandy S.
Dianna that works in Customer service is very rude! She has a nasty attitude! Me and my partner had to call Safeway corporate office and make a complaint. Dianna was disrespectful and wouldn't accept our return even though we had the receipt! Dianna told us She would need the cashier name we went to, the check stand number, and time of purchase! All this information isn't needed with a receipt!
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October 2023 by A W.
Since Safeway closed their self checkout registers it can be very slow. Only three checkers were open the other day. It took me more than 20 minutes wait to buy a few items. At the time they closed the self checkouts I was told they would be increasing the other registers to be open. It doesn't seem to be the case. It was around 6:30 pm when I was there last Friday, and people were waiting a long time. Also, the Webster store (San Francisco) never has the crab when it's in the advertisement. What's with that?? Other stores have it, they don't. I think most of the employees try to do what they can, but maybe the store isn't realistic in their estimation of the number of cashiers they need. The long waits are happening too often for it to be a fluke. Is it legal to advertise things and only supply some stores?
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September 2023 by Alice T.
Absolutely revolting store. I know how it goes with public restrooms but this one takes the cake for most disgusting restroom and general store experience. I do instacart for a living and have seen a lot of places and I wouldn't recommend this place to my worst enemy. For your general health and safety avoid this place at all costs.
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August 2023 by L A.
Was shopping here first thing security says is " Don't steal shit." I told him to hop off and stop worrying about me. Proceeded to follow me around trying to find me. When he finally found me walked up and made me empty my bag. All he found was some deodorant and a jersey. No apology and walked off. Worst part is he was black. Hate to see it from your own people. I hope you see this, go play in traffic buddy. You know who I am.
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May 2023 by John S.
Note: I originally posted this review on February 26, 2008. For some reason, Yelp combined it with my review of the Safeway farther down Mission Street in Cayuga.~~~~~~~~~~~~~~~~~~~~~~~~~I had seen this one every time I visited Mitchell's, and I had even illegally parked in the parking lot before. So when I knew I would be at Mitchell's to pick up a gift certificate for a friend, I figured I would get my grocery shopping out of the way at the same time.Bad idea.For as different from one another as all the Safeways in the city are, they usually have mostly the same stuff. That is, although their specific stock might cater to the local residents, there are generally the same staples at all the Safeways. That's not the case with this one.I couldn't find all kinds of normal things. To top it all off, their organic section is pathetic. I know it's a small store, but there are a bunch of rich people in Noe Valley and Bernal Heights, so you'd figure this place would at least try to cater to those people.
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May 2023 by Carlos D.
I shop at Safeway regularly and have never had a bad experience. The only reason I'm not giving it 5 stars is because some of the prices can be a bit high.
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April 2023 by Marcus Anthony Thomas-Buchanan
lower prices, good quality on meats as well
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April 2023 by Jacob Newman
Not nearly enough employees. Only two in the whole store, cashier lines taking half an hour or more…
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April 2023 by Chobap G.
There is a very serious food safety problem right now at the seafood counter. The butcher was butchering meat in the back when I arrived at the counter to buy a cooked dungeness crab. I saw him come over with dirty gloves but assumed he would take them off and wash his hands before handling the cooked seafood. He did not. I was starting to ask him to please change his gloves, but in that time he handled all 3 of the whole crabs in the case and picked one out for me.I initially thought the butcher had been handling beef, so I made a mental note to be sure to clean the crab well at home. A few minutes later, I went back to make certain. When I asked the butcher what type of meat he was (still) cutting up in the back, he responded that it was pork. I handed the package of crab back and told him I couldn't buy it since he'd handled it with raw-pork-covered hands. I believe he put the crab back in the case. Obviously, all the crabs need to be removed from the case for serious food safety reasons. Moreover, it is likely that the butcher also handled the pork after picking out my crab, which suggests that the pork he butchered may not be suitable for people with shellfish allergies.
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February 2023 by Elisa S.
I think I might have a chemical burn in my eyes cuz I went into the bathroom and there was some toxic liquid spilled in the floor but I used it anyway cuz I rlly had to pee and now I think the fumes made my eyes start stinging really bad and they got rlly red and I can't get the chemical smell out of my nose and I have a headache and when I was twelve I got catcalled therewould not recommendIdk why it's called safe way y'all rlly need to change that name more like unsafe way I'm gonna shove pinecones down your throats if I need to go to the hospital cuz healthcare so expensive so I'm like very mad at u and I just wanted to use the bathroom and now I have this shit in my eyes and I really like my eyes because I like having the ability to see you know and also my eyes are rlly pretty so fuck u cuz u ruined my best feature bitch I'm gonna eat your familyI'm living in your walls Love, concerned customer
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January 2023 by Scot T.
I remember this store from 30 years ago and it was sketchy then. Perfect though if you have no money because you can take anything you want and nobody gives even the slightest glance.
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January 2023 by Jason P.
Wow I thought the Market street location was bad. This one on Mission street sucks really bad. It's not just the sketchy shoplifters and aggressive angry staff, but the store itself doesn't stock the shelves with enough basics. I went in several times this week and the shelves haven't been stocked in days. No bell peppers, no eggs, no zucchini, no tomatoes....hardly anything of basic food items. Safeway doesn't care one bit and complaining to them does nothing. I wish they would close and open a Whole Foods or Trader Joes instead. Safeway clearly is a bad company and I hope they go bankrupt soon. It's a useless store if there's nothing to buy there! My corner store had more basics available and I went there instead. FU Safeway!
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December 2022 by Maht D.
I have never seen a Safeway or Vons EVER with the most ridiculous lines. I'm pretty sure you guys can hire some more people. They usually have only 1 or 2 checker with lines all the way down the aisles. I cannot stand this location.
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December 2022 by Jamie S.
Store appearance on 16th has diminished as has supply and quality Safeway needs to maintain its stores
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September 2022 by Neni E.
The five stars is for Gerald at self-checkout who took the time to help me earlier this evening, 9/27/2022. I noticed when I swiped my Safeway card it didn't give me the discount on some of my items. I didn't notice this until I looked at my receipt.So I did ask him to help me and although it took a while, he seemed very patient and took the time to help me refund some of the money for the items that I did not get a discount on. I guess from now on I should just enter my phone number instead of swiping my Safeway card. Thank you Gerald! =)
