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February 2024 by Sandra L.
I would like to compliment Jazmin Cortez For her excellent service. She is so knowledgeable and articulate. On top of understanding and conveying her knowledge she is kind and patient and make the entire loan process much easier. She makes the applicant feel and know they are in safe caring hands She is an extremely valuable asset to your company and she is a lucky charm for your patrons
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January 2024 by Ariel Bao
My loan officer Kamila and their membership officer were very helpful and responsive, that I got membership and loan approved within 24 hours from my first communication. All processes and loans were completed before my vacation and SFFCU offered a fantastic loan rate.
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January 2024 by Eric Curry
Thank you SFCU for being such a great alternative to the vicious banks. It makes all the difference banking at a place where people actually care and where your money stays in the community. I only have good things to say about SFCU!!
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December 2023 by Rhonda Lenore
I've called 2 days in a row. I can't get through to a human to help me with money that is being taken out of my account to pay for something Someone else ordered for me on amazon.cm that is reoccurring. I've had several strokes & can't walk or drive there. I'd need a ride. I prayed out loud. The universe always heard me.
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December 2023 by Jorn Kroll
The San Francisco Federal Credit Union is now using robots to "help" with log-in issues. Very frustrating. No help at all. In fact: infuriating! If this low level of service continues, I'll switch to a human bank.
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December 2023 by Claudia Siefer
I've been a member of SFFCU for many many years. I'd not change it for the world. My only complaint: long-term customer service reps being transferred to other branches without the rep requesting being transferred!
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October 2023 by Sara Bee
I tried to open an account with them. After being approved by SF Credit Union, they had difficulties receiving payment from my other bank to fund the account. I immediately ensured that the payment coming from my bank was authorized. SF Credit Union demanded that I drive 45min away from my house to be there in person to attempt another method to submit a payment. I instead demanded to resolve this issue virtually, to which they simply canceled my application. Not once did anyone attempt to provide customer support to resolve this issue. They offer very little incentive to bank with them and don't make it convenient for you to bank with them.
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September 2023 by Barbara Hinke
This bank was my favorite bank for many years, never had a problem, when something was suspicious, it was handled quickly and efficiently. For the last 1.5 years, I've had ID theft, frauds, representative tell me the wrong information, have been hung up on, etc. Sorry to give you such good news, but you need to hear the truth.
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September 2023 by Peter Davis
absolutely disgraceful, this place rests on its laurels, just because it offers great rates for those who can qualify doesn't mean that it's customer service is any better, the call center customer service on the whole is great, but there are so many problems with this credit union, they will charge you an overdraft charge a day after, they won't reimburse those charges even if the insurance happened the prior day, you have to go to all lengths to make that happen, and I don't think the institution is doing quite as well as it may appear, I could not recommend a worse place to do your banking, don't go, I get it I get that they have all these plush amenities, but find them in another Credit Union
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August 2023 by Bladimir Maldonado
I’ve been a member for many year and I have always been treated with respect and dignity. As a Latino I feel respected any time I go to any of their branches.
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August 2023 by Joan
One word -- SLOW. It takes too long to deposit/cash a check, and the tellers spend too much time chit chatting when there's a line. I joined the Golden Gate branch 6 years ago because it was convenient to where I live. Ever since I've avoided going into the branch unless it's absolutely necessary (give it 2 stars), and use the branch on Geary and 8th Ave the rest of the time. That Branch is awesome. I give it 5 stars.
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August 2023 by Yun Wu (Cloudw)
I really enjoyed working with people here. My loan officer, Sarah, is very responsive over email or phone, and patiently answered all my financing questions.
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July 2023 by Rosa Carranza
As usual, I always have a good experience banking with SF Federal Credit Union, until now I have never had any problem addressing an issue. Thanks so much for have such professional team.Sincerely,Rosa Carranza
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June 2023 by Daisy Gideon
I have been a member of SFCU for over 7 years and have to say the customer service is A # 1. Recently., my husband and I opened a HELOC and they were very helpful throughout the process and gave a competitive rate. Also, being a CU, my paycheck posts earlier which is nice. the mobile app makes life easier and i can easily access my accounts, deposit checks, or transfer funds.
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May 2023 by Dennis Sierra
My experience with Lauriana Estrada is a 5 star support person. She was informative and gave me a personalized understanding of credit building. Thank You Lauriana!
