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December 2023 by Nicole Jimenez
I came in for a service on my 2023 civic and I honestly didn’t think I was going to be able to trade it in for something way different and newer. However I was helped out by Gabriel De Leon, his manager and him made it happen. I came out with my dream car and felt really good leaving the dealership. He really took his time with me and he made sure to show me options that would fit me and my family. This is my third time now going to this Honda dealership this was the first time being helped by Gabriel and I will recommend him to all my friends and family. Thank you!
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December 2023 by Eddy Yu
Eric chau was great! Super communicative and friendly. There’s even a customer lounge area that you where you can work while waiting. It was perfect.
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December 2023 by Richard Wagner
I bought my car at Sf Honda recently , no sales pressure. Added an accessory and the service department and parts were accomodating. I sold my Audi due to the worst service department I ever experienced. Hopefully not to be repeated!
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December 2023 by Joseph Park
I literally wanted to file a price gouging complaint within the state of CAI called about a timing belt job and was quote $2600 on a 1998 Honda. When I looked through Reddit I saw guys talking around 1300-1500 pre or post pandemic, I really don't rememberTo top it off, I asked for a break down of the cost. They said they charge about 180 an hour depending on the job. Well they also confirmed it'd be a 6.5 hour ordeal. So 6.5 x 180, is 1,170. I asked them exactly how much is the parts and they told me I had to ask the parts manager. 2600-1170 = 1,430 for a timing belt, tensioner and water pump. Maybe a gasket or two.Someone should call up Honda
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November 2023 by Eddy Arevalo
Bad experience at this dealership. Called multiple times to see if they had a vehicle in stock. On both calls two different sales representatives confirmed the vehicle in stock. Drove all the way up to San Francisco Honda. The moment I showed up I felt something wasn’t right. The salesperson sat me down at his desk and said the car isn’t in stock and that I would have to wait until December for the delivery. I walked out of the dealership disappointed. I won’t put the salesperson’s name out on blast, but hope he doesn’t pull this move with future buyers.
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November 2023 by Natalia Madroñal
Stay away from this service. These people will put your life and your family in danger, will downplay the issue and will go about with their business as usual.No consequences here for poor manners (stay away from Marciolioness Coln), ineffective service management (Aaron Wong is the worst - he downplays really scare safety issues than happened under his supervision, MORE THAN ONCE) and zero responsiveness from Van Tieu,General Manager.The short story is that SF Honda Service - Van Ness, and the people mentioned above, managed to allowed improper installation our front tires TWICE in a year, resulting in very scary tire explosions while driving on the HWY with kids in the car. I wish I could attached photos of the massive tears than happened DUE TO DEFECTIVE INSTALLATION (fact acknowledge TWICE by Aaron Wong, the manager).As said, no meaningful appology, compensation or reparation have been done by SF Honda or Victory Automotive Group, main owner of the Service and Dealership.Be aware.
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November 2023 by Farook Wa
Just got a 2023 Accord with the help of Jon Ruiz. He was professional, knowledgeable, time efficient and found the perfect car for my needs. Very straightforward and respectful. I was in and out of the dealership within an hour. Jon’s manager Johnny also stepped in to offer assistance and to make sure I was fully satisfied with everything. These guys made everything extremely easy. Ask for Jon if you’re looking for a Honda, you won’t be disappointed.
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November 2023 by Chloe Hoff
I purchased a Certified Preowned vehicle from SF Honda and couldn't be happier. Jessie and Van made the process of car buying so easy, and the guys at the body shop did an amazing job of removing some dents and dings. The car looks brand new! Highly recommend SF Honda! Best prices in the area and fantastic customer service. Thanks so much!
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November 2023 by Mario
DO NOT take your car here. My mom's window would not roll all the way up. The dealer told her she needed a new switch assembly and that it'd cost $230 to replace it. I literally held the switch for 30 seconds to reset it, and now the window works fine. Bunch of scum who deserve to be spit on.
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October 2023 by Chloe H.
I purchased a Certified Preowned vehicle from SF Honda and couldn't be happier. Jessie and Van made the process of car buying so easy, and the guys at the body shop did an amazing job of removing some dents and dings. The car looks brand new! Highly recommend SF Honda! Best prices in the area and fantastic customer service. Thanks so much!
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October 2023 by Farokh W.
Just got a 2023 Accord with the help of Jon Ruiz. He was professional, knowledgeable, time efficient and found the perfect car for my needs. Very straightforward and respectful. I was in and out of the dealership within an hour. Jon's manager Johnny also stepped in to offer assistance and to make sure I was fully satisfied with everything. These guys made everything extremely easy. Ask for Jon if you're looking for a Honda, you won't be disappointed.
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October 2023 by Evelyn M.
I took my car to regular maintenance. The person who helped me was very kind but called me to tell me my car was ready but they couldn't do it because I didn't have the car maintenance and that it would had to be paid prior to them fixing it. I have Car Rx on my car and everything its covered. I even have the extended warranty. I had to call finance department at San Bruno were I originally purchased my car from for them to get straightened out. The person who helped called me apologizing but I already wasted 3 hrs of my time. When I picked up my car he apologized again but he also forgot to put my the center of my rim which I bought earlier and I specifically asked him wheb he called me to apologize to please make sure it was on my rim ready to go. I have been here waiting for over 30 min and he hasn't showed up yet to give it to me.I never had a complaint before about Honda San Francisco but this is the first time I get such a low customer service. I will not be coming back for service ever again!So unprofessional. I have a family member with cancer that I care for and I can't go check up on him because I am still dealing with this.Such a bad customer service
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October 2023 by Dee D
Purchased a car here which was mediocre due to the undisclosed missing item that clearly goes with the vehicle which I was never privy to me until after I received the Vehicle. Once I received the vehicle, please they didn't give a damn what I needed. Came in for a service and they Lost the key to the locks on my tires and that was a Living HELL to receive another key. To sum it up, any Service you're receiving from HONDA and they are not receiving any REVENUE or FINANCIAL PROFIT from you, they are not interested in you or providing the proper Customer Service to a HONDA patron. What I went through was unnecessary , RUDE and Disrespectful treatment and service I received. I don't ever want to go back there! You can't fix what's broken.
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September 2023 by Michael S.
After speaking with several dealerships throughout the Bay Area, my experience at SF Honda was the best by far. My sales specialist James made the sales experience easy and straightforward, he got me the car I was looking for at the price I was expecting--no upsell, no gimmicks, no nonsense. Car sales can be shady and confusing so I think we can all appreciate a salesman that delivers on what he promised. James did just that. Christina in financing was top tier as well, she got me through the finance process in minutes and before I knew it the deal was done. If you're looking for great customer service and an easy purchase process, buy your Honda with these two!
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September 2023 by Basir A.
I have appointment 2 o'clockI wait f****** four hours The appointment is not working there
