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November 2023 by Jerome Balest
I was certainly scheduled with the best PT staff member (although they all appear to be very professional). Justin is very personable, professional and appears to have a vast knowledge beyond PT and easy to communicate my needs.BTW.....Leslie is very welcoming & professional as well when checking in.Thanks Select Physical Therapy
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October 2023 by Alexis Johnson
PT staff are generally friendly however my experience was largely negative. I came in for a common wrist injury. From the beginning my PT claimed it was unnecessary to diagnose the injury because the specifics did not matter for recovery. He gave me exercises to do but they did not improve my pain at all (over 2+ months). Each week he implied my lack of progress was my own fault and that I wasn’t dedicated enough to my recovery. Not only was this very condescending but it was also ridiculous — why would I pay all this money to attend PT and not try to get better?He also (wrongly) told me I would get arthritis if I did anything that caused my wrist to hurt or pop (which was almost any normal activity including writing or typing). This really stressed me out because there was some activity I could not avoid in my everyday life, and I had pain/instability even if I wore a brace.He also seemed perplexed each week when I did not see improvement but continued to encourage me to come in (and spend $) when obviously PT was not helping. Each week I’d spend about 20 minutes with him before he left me alone to do the same exercises I did at home while he tended to other patients. Even if those exercises were helping, I still would’ve been frustrated by this, since I’ve always gotten 1-on-1 attention for the full appointment at other PTs. I feel they may be overbooking.Later on I went to a specialist who diagnosed my issue as a very common wrist injury that tends to take 6-12 months to heal on its own. Therefore the lack of healing is *not* because I wasn’t trying to get better. The doctor also told me that I would *not* get arthritis from continuing activity and that pain management was the only concern. He seemed pretty unimpressed that someone would tell me that.I’m not one to leave negative reviews unless I truly believe others will be impacted as well, and in this case it seems warranted. Not only did I waste money but I was also given completely wrong information that worsened my frustration and stress about the injury. I also could’ve spent all that time recovering with the help of someone else.Giving 2 stars because I expect they’d do alright if you come in with an injury that has a very obvious treatment plan.
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June 2023 by Molly S.
Very disorganized. They scheduled my initial consult for noon today, and I got no confirmation of the date and time but had it in my calendar and written down. Then I get a call saying my appointment was at eleven... It was not scheduled for eleven, it was scheduled for noon. It's fine that they made a scheduling mistake but I didn't get an apology and would've expected that at as the bare minimum. Then the receptionist told me I could not get in for over two weeks, and only after I pushed she said they are going to see if they can squeeze me in next week but nothing confirmed. Terrible customer service, now just hoping the PT is quality.
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May 2023 by Roe Mar
So I went here twice and I had to take off a little over a week to take care of my health! They never told me anything about being kick out of PT if you miss more than a week. And I email my PT twice. First time I heard from her, she never mention being kicked out, and then the second time nothing! Her name is Monica btw! But the receptionist did call me back and told me I was basically kicked out of PT, because I missed to many days! Nobody told me this when I signed up. Was very disappointed.
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January 2023 by sipan yavarian
Save yourself money and time and stay away from this place. Their accounting department SUCKS. They overcharged me and they kept sending me bills that I do not owe to them per my provider. It is not fun to spend hours on the phone to resolve these accounting issues. The amount of pain they caused was more than the amount of treatment.
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August 2022 by Steven Speier
My experience has been completely positive. Erica is a very highly skilled physical therapist. She is particularly adept at explaining and adjusting exercises for maximum therapeutic results. She is also encouraging, positive and upbeat. I couldn't be happier with my overall experience.
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June 2022 by Deepti and Rahul Iyer
Terrible experience. I had booked an appointment for treating pelvic pain . But when I reached for the appointment the PT who saw me said that she is not qualified to treat pelvic pain . What an utter waste on time! On top of that they charged me $800 for the appointment!!
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May 2022 by Rob Nevitt
Heather Armstrong has been awesome to work with. She has that perfect balance of being sweet and being hard on you. I love working with her and her team.
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March 2022 by Brandon Z.
the two stars is because the therapist was great, i still use the exercises daily and i did learn quite a bit about selecting shoes to avoid pain. still, this place should be avoided and i've reported them to the bbb as well for their billing practices. after overcharging me for a 1 hour visit, for which i received multiple bills for additional charges after initially providing a 20 dollar copay - years later, like other reviewers, i am still getting follow up bills from them after my insurance rejected their claims. sitter health provides even better care and much clearer billing policies.
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January 2022 by Daniela Amodei
Heather Armstrong is the BEST PT. She's incredibly knowledgable, thorough and thoughtful in her approach. I've seen her twice for two very different issues, and both times she was so helpful in getting me back on my feet. In addition to providing excellent medical care, she's compassionate, pragmatic and takes input well. She's also really fun to work with!
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December 2021 by Jonathann Jrade-Rice
Fantastic experience at Select PT. Melissa Hu is professional, knowledgeable, and personable. Five Stars.
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October 2021 by Antonina Buettner
Everyone at Select Physical Therapy is so kind, helpful and understanding. I am so appreciative of everything that they have done to help me through my injury!
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May 2021 by Cheryl Kieliszewski
The staff and therapists are thorough in developing a therapy plan, professional, and punctual in maintain a tight patient schedule. I highly recommend the California Street location for PT treatments.
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April 2021 by sandra e.
I was sent to Select Physical therapy Riverside for a workman comp case. I appreciate the friendly staff and the personal care. The therapist are very knowledgeable and the therapy is geared towards the individual. Special thanks to Patty for sharing your knowledge.
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March 2021 by Susan L.
For the 3rd year in a row, I have received a billing from your company that I resolved 2018. I continue to be harassed by your corporate office on an annual basis. I would not recommend your company for the billing issues I have endured.
