Self-Help Federal Credit Union is a financial institution that was established in 2008 to provide responsible financial services and promote fair financial practices, particularly for people of color, women, rural residents, and low-wealth families and communities. With over $2 billion in assets and serving more than 93,000 members through 38 branches across California, Illinois, Washington, and Wisconsin, the credit union aims to create and protect opportunity for all. Customers have expressed satisfaction with their experience at Self-Help Federal Credit Union. The credit union's app and customer service have been praised, with representatives like Shevaghna Milton and Jessica Lozoya receiving positive feedback for their professionalism, expertise, and willingness to assist. However, some customers have noted the lack of weekend services, including no live phone support on Saturdays and Sundays. Overall, Self-Help Federal Credit Union is described as a reliable and customer-focused financial institution that offers a range of products and services, including secured credit cards, personal loans, and home loans, at competitive rates. The credit union's commitment to financial inclusion and fair practices has been well-received by its members.
Everyone is super friendly and it feels very community-oriented. I switched to SH because my local (big chain) bank closed all its branches near me, but I'm staying because the staff is amazing and the account options are worthwhile.
May 2026
I have been a member for several years now and I have never had any problems or complaints. I use them for my personal savings and a credit card and I recommended them to my business to switch to. They are happy to have made the switch! Always helpful, always friendly. I would recommend to anyone!
June 2025
Been with Self Help for many years. Always kind, always professional, always knowledgeable and helpful.
