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June 2024 by Strawberiki
Paige horrible customer service. Need to learn and review Sephora values and understand what is her scope of work.Store manager did not try to hear, understand or apologize for the inconvenience two beauty advisors have created. Lots of attitude and zero customer service.
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May 2024 by Margie Wu
Friendly staff and love the vibe.
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May 2024 by Rachel McKinney
Sindhuja was so helpful, professional, knowledgeable and welcoming when my family came to get makeup for a gala event. She shade matched all of us and was so kind. She is the best beauty specialist and I highly recommend this location. She is the only reason we visit this location. Thank you Sindhuja!
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April 2024 by Veronica Rozas
Variety of products and the best thing is the excellent attention of the saleswomen! Thank you for your quality of care Brenda @dior ?
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March 2024 by Lelan Q.
5/5 stars for having good customer service at this store. The makeup artist expert and owner, Eli, was very helpful; and she had treated me very well. I tried their studio service, and it was so fun. I had a great experience at this store. And, I had a very good experience wearing the makeup that the makeup artist had put on me. I was pampered and I am beautiful. I definitely luv the makeup purchases I had made, and Eli gave me a lot of samples to take home. I luv her and liked all of her suggestions.
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January 2024 by Anonymous Shopper
I always go to the Serramonte location, and visiting stonestown's Sephora reminds me why. Living in a city where theft runs rampant, I understand why businesses tend to be more cautious about people who enter their stores. However, I've never felt so discriminated/profiled at a Sephora ever in my life. The staff in this location are relentless.Today, I came into this sephora with the intention of browsing. I wasn't looking for anything in particular, I just wanted to swatch few things and look around which I don't think is a crime... However the unwelcoming staff at this location don't fail at making their customers feel like you've committed a felony.A greeting here and there is expected, but what I don't appreciate is being watched, followed around the store, and constantly asked "Is there anything you're looking for?" every 5 minutes. Every worker at this location is rude and miserable. I will never return to this Sephora. If you can, go to Serramonte. The difference in atmosphere is night and day.To the store managers and higher ups, I think discrimination training needs a refresher. Let's not make customers feel uncomfortable and unwelcome, and let's not judge people based on how they look!
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January 2024 by Britney P.
I went to this Sephora yesterday (Jan. 5th) and I am a bit disappointed with my experience :(. They were out of stock for basically everything I wanted to get (e.g. hourglass concealer, haus concealer, amika texture spray mini, one/size powder) and it really took forever to flag down a sales associate to ask them to check the bottom drawers. I know it's frowned upon to check these drawers yourself but I mean if its been 10 minutes and I haven't been helped, what am I to do? Additionally, 3 sales associates just seemed to be conversing with one another rather than helping out customers. But shoutout to Amy (w/ dark hair & glasses), a sales associate who helped me out eventually after helping several other customers; I think she was the only worker on the floor!!
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October 2023 by K
A little overwhelming walking in to 3 cops and over 4 security at the entrance
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October 2023 by Ann L.
Longest wait in line while a long line of customers dorm and 3 cashiers attend to one guest. Asked a Sephora rep if they can have someone else ring up, ignored. Worst customer service of all sephoras I've been to.
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September 2023 by Alejandrita Santiago
Friendly atmosphere and good service
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September 2023 by monica l.
Terrible customer service I continue shopping online .. there very rude and unprofessional
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August 2023 by Garrett x
This location needs a bit of work. Seems a bit run down.
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July 2023 by Katharine Jones
Very pricey
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July 2023 by S**** D*****
Free samples to take home with you, try on their products... good qualitie. Nice workers
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July 2023 by Pauline Jue
Lots of product and helpful staff.
