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February 2024 by Cal S.
We love taking our dog to SF puppy love. They take good care of him and he enjoys his time there.
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December 2023 by Zz Zz
I Recently entrusted my beloved dog to this boarding facility for less than 3 hours, expecting a safe and caring environment. However, I was deeply disappointed and distressed by the experience. When I came to pick up my dog, I found him injured and bleeding. I had to take him to the ER to perform surgery.Despite my inquiries, the staff could not provide a clear explanation of what exactly happened during his stay. This lack of transparency and the apparent negligence that led to my dog's injury is unacceptable. I am left with not only a heartache seeing my dog in pain but also with a lack of trust in this facility's ability to provide safe care. I would urge other pet owners to consider this experience when choosing a boarding service for their pets.
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November 2023 by Q Z.
I Recently entrusted my beloved dog to this boarding facility for less than 3 hours, expecting a safe and caring environment. However, I was deeply disappointed and distressed by the experience. When I came to pick up my dog, I found him injured and bleeding. I had to take him to the ER to perform surgery.Despite my inquiries, the staff could not provide a clear explanation of what exactly happened during his stay. This lack of transparency and the apparent negligence that led to my dog's injury is unacceptable. I am left with not only a heartache seeing my dog in pain but also with a lack of trust in this facility's ability to provide safe care. I would urge other pet owners to consider this experience when choosing a boarding service for their pets.
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October 2023 by Panalee Kewcharoen
Went in for a temperament test. They were asking me if I wanted my dog in a medium or small room and I kept telling them that my dog (who’s a small sized puppy) gets nervous around bigger dogs, so obviously I’m suggesting a small room. They just pointed out that there’s an even smaller dog in the medium room and put him in there anyway. I watched through the camera so couldn’t really tell his temperament when he was in there. When one of the staffs brought him back to me, he said my dog seemed nervous, he probably thinks he’s at a vet. I’m sure he was saying that jokingly but that’s pretty inconsiderate and shows no concerns about my puppy being scared. Would not recommend this place for a dog that needs more attention.
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September 2023 by Mikayla Poon
SF puppy love is great! I took my pup there for daycare a few times when my job decided that we would be going in a few times a week. The owner, Mark, is exceptionally nice and friendly and he really made me feel welcome and safe leaving my fur baby there. Since then, I’ve switched to a remote job but I would highly encourage anyone in the area to come here! Staff are extremely friendly and welcoming, and your pup will have a great time.
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August 2023 by Marissa W.
I've been remiss in not updating my review. I just saw the KTVU Fox News on the owner whose pup died after going to the Oakland Wag Hotel. I am THANKFUL that my pups are safe and happy at SF Puppy Love! After being back in the office post-COVID shutdown, I send my dog here at least once a week and have been thrilled with his daycare. Overall he has been attending for nearly 8 years. His socialization skills have greatly improved and he adores coming here. It's pretty common that one of the staff has to escort us to the front door because he doesn't want to leave! Thank you SF Puppy Love for your continued love and care of my fur baby!
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August 2023 by Paul C.
My dogs love staying here.. Just like home sweet home ! All very loved by the staff and they wait to come back and mingle!
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July 2023 by Michelle K.
My dog came home with soap breath today. I called to ask what happened and the guy who was on duty stated that my dog probably licked some "mop water" off the floor. He explained "mop water" has cleaning solution with "very small amount of bleach" in it and "there wasn't a puddle or anything so you don't need to worry about it. Just give her lots of water and bread." First of all, why did you let my dog walk on wet floor that has toxic cleaning solution AND BLEACH? Why don't you try walking around bare foot all day and lick off the wet floor too? Then he tried to deflect and throw more excuses -- 1. "...Weekends are the only days we can clean." 2. "...We only use small amounts of bleach." 3. "...I got dogs to watch right now but I'm taking to you. It's been 45 min" No, the phone call was only 15 min which was a big deal to him.
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June 2023 by Evan K.
We've been coming here for the last half-year and the staff at SF Puppy Love has always made sure that our dog is having fun and being safe. They've always been very kind and nice, and do the best they can as they manage several dozen dogs each day. Our workdays run a little long so when she is at daycare, she's there for 8+ hours, but she always has a bunch of friends to play with and is always ready to go to bed when she gets home. It can be tough to be away from your dog as you start them on daycare, but SF Puppy Love has made our time apart easier as I know our dog is having fun all day.
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April 2023 by Kelsey M.
The team is reliable, caring, and attentive. We truly appreciate all they do for our pooch, Moose!
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March 2023 by Marcos J.
Paul is awesome. I board my dog here often and my dog comes home happy and tired! This is a great local business in San Francisco and I'm glad there in our neighborhood!
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January 2023 by David B.
Carly, your response to my review (5+ weeks later, by the way) is BS. You were not there. I was. So was Loretta. Paul was the aggressor. And I posted that review the same day. And posted it 3 weeks before we had a call with Marc. Even Marc admitted that Paul's behavior was out of line when we spoke to him. You and I spoke the same night of the incident. You knew that Loretta was traumatized by the encounter. We did not feel our dogs were going to be safe. I don't care about Paul's record...this just shows that anyone can snap. And he did.
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October 2022 by Jenny T.
Where do I even begin?! SF Puppy Love is such an amazing place, you are seriously missing out if you don't send your pet here!!! The staff here is so caring, attentive, and professional, and treat you and your pet like family. Carly the manager takes such great care of the whole place and all the customers and is so great with communication. My puppy is always so excited to arrive and has ample friends now!! She burns off all her energy here, which is so needed for an new puppy and sleeps so well through the night ever since we started sending her here. It's only been a few weeks since we've sent our pup to SF Puppy Love, and they have seriously been lifesavers (especially since we have a super wild work schedule on top of a toddler to handle!). We've used them for last min date nights, girls night out, overnight boarding, grooming / baths / nail trimmings, weekday and weekend care, etc., literally everything!! I absolutely love how they're a one-stop-shop for literally everything you need for your dog, saving us so much time and energy. Can't thank Carly & team enough for giving our puppy a second family :) If you're looking for a place that provides top-notch care for your dog definitely check out SF puppy love - I've looked at so many places and this place is definitely the most wonderful / flexible I've found with some of the best rates in the city.
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October 2022 by Courtnie J.
Grooming review: I got the recommendation to come here from someone who lives in my building and owns a doodle. When I arrived the woman at the front was very welcoming. The groomer came out and let me ask any questions I had about what would/wouldn't be done during the grooming session. She was also very attentive when I was explaining my pup's temperament. Communication is important when taking your dog to the groomers (especially when this would only be her 2nd cut and a different groomer) so I didn't want there to be any "surprises." The front desk and groomer were also very accurate when estimating the amount of time it may take. When I went to pick up my pooch I was very pleasantly surprised at how nice she looked. She also came out and seemed pretty happy! I really liked my experience here and am very happy with their grooming services. I would definitely recommend this place to someone else, like it was to me!
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October 2022 by Chris Thomson
Both of our dogs are regulars at SF Puppy Love. They are well looked after, staff are very friendly and they are in good hands.
