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February 2024 by Matt L.
After returning paint for refund as agreed to by the manager who authorized the return (Isidoro), he was then unable to refund the actual funds to my credit card because their system recorded the wrong credit card number on my invoice for reasons that were never explained or investigated. Since he didn't know what to do to fix this clerical error on Sherwin Williams' part, he not only was unable to refund the money as he agreed to refund, he wouldn't even agree to write a note describing the unusual situation just so I could at least give it to my bank for them to resolve it. I even said I would write it such a letter and just fax it to him to return with his signature assuming it was accurate. This was because it was to policy to not indicate a return was received unless payment was refunded even if their computer or payment system was simply unable to do it, such as in my case where the info on the invoice was simply wrong. I attempted to take care of of this on *5* separate phone calls, each of which Isildoro acknowledged he remembered the incident and that he did agree to effect refund, but couldn't if my CC# didn't match their invoice. Why it didn't match was never explained and to my knowledge never investigated. I finally just was asking for simply a written confirmation to substantiate what he said verbally (he remembered the incident clearly), but it was "impossible" to provide anything to document this because it was an "IT problem". As a result, the cost of goods that had been accepted for return/refund was never issued, and without anything in writing to substantiate the circumstances, my bank couldn't honor my dispute. I have never had something like this happen where a manager knee full well the item was returned for agree refund, but since my CC# didn't match the invoice there was "nothing they could do", as if it was my fault! Isiodoro refused to even provide a simple letter explaining what happened so I had something to give to my bank because he said "their system didn't work that way", meaning unless money was paid out, he couldn't state the store took the return. To agree to accept a return and then be unwilling to provide a written receipt of doing so simply because payment couldn't be reversed because of a computer problem no one in their IT department could figure out seems not only lazy but unethical. It was not my fault SW's computer system had problems and that my perfectly legitimate dispute was ignored because Isidoro couldn't even stick his neck out to put what he said REPEATED over the phone in writing . This is just appalling, where a computer glitch was more important than honoring his own word. Our HOA and our partner HOA City Mews 1 will not be using Sherwin Williams for any future business knowing that this store (and regional operations who manages IT) would not stand behind their policies and the word of a named manager. Our management company was also notified so that they are warned to avoid using them as a vendor.
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July 2022 by Cesar Alonso
Came here 45 minutes ago to have 1 gallon of paint mixed from a pre-existing formula from Sherwin Williams. I came back to see what the progress is and the person from the front desk is sitting in his car on the phone at 10:19 AM and he tells me he’s on lunch and it’ll be another hour before he can give me the paint. I am a Interior designer I do this all the time for clients I’ve never been more disappointed in the customer service for a major paint manufacture.
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October 2020 by Ted O.
The workers don't wear mask. One wore a scarf, the other wore nothing. Great paint not worth two months on a ventilator. Avoid like the plague
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October 2020 by Robert Romero
I called in early to make sure they had denatured alcohol (I'm a gem faceter and need it to mount my gems using an alcohol lamp). I left right away and got there in less than 20 minutes only for the manager to curtly tell me they don't carry any denatured alcohol. Really? Wasting my time.
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June 2020 by Tony N.
Let me start by saying the customer service and helpfulness here used to be spot on (8 years ago). It has gone downhill. I came in to get paint from them like I have 2 times with the knowledge that my color blend was on file. I get there to a, what seems like, disgruntled employee who probably doesn't want to talk with or help people at a job where he has to talk and most likely help people with their questions. He also was taking his inability to work the computers on me. But let me be specific: 1. He asked for an account number which I do not have and was never asked for before, so I asked if he could look up an address or anything else other than an account number. He flat out said no, if I dont have the account number he can't help me. I went through my notes from what I did before and found no account number, only to say I'm a home owner at an address. He then double backed and said why didn't I tell him this and that an account name can be looked up not just an account number (like I was misleading him). 2. When I asked him to give me the paint on file he said that I have to know the paint not him and that no paint was on file. So I said ok thanks I'm going to another Sherwin Williams store (knowing/hoping they would be more competent). I left and decided to start writing this post before he came out and said he found it. All in all it was a bad experience and there's more but I don't want this post to be huge. I'm not going back here and this has left a bad taste in my mouth for ever choosing Sherwin Williams tbh.
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March 2020 by Fernando Cardenas
Very nice customer service friendly people and easy going
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February 2020 by Jose Sanchez
Great service the guy at the front desk was so helpful
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November 2019 by Tomasz Stryjewski
Great service and super helpful staff
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August 2019 by Hannah O.
Really disappointed with my experience. I went in to get a specific paint and he was very unhelpful. When I asked how much a gallon of interior paint would be he quoted me $66. I knew that price was insane and not accurate so I said I would go somewhere else. The second I said that the price miraculously dropped to $31 plus taxes. One of your employees is scamming people
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August 2019 by Aaron Adams
As an employee of the company I love to go to other stores and see how they are doing. The store looked great, was busy but everyone was taken care of because the great staff! And the bathroom was pristine! Always a plus!
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July 2019 by Luke Chen
Not friendly for diy home owner at all. The staff here is very impatient and hard to deal with. I have to go to the other store at Berkeley to get the paint I needed.
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July 2019 by Bob Moy
The store is good when you need adequate painting supplies. Not the more high-end painting supply store. Decent pricing
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May 2019 by Charlie Brooks
Great people ?
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May 2019 by Carlie Brooks
Great people ðŸ‘
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April 2019 by FRANK DORSEY
This place is alright but nothing like the Vanness store, Matt is the greatest😃
