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March 2024 by J.C. Huang
Friendly and
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January 2024 by Bennett W Wong
In need of a cup of tea or coffee? Starbucks at CPMC Van Ness got you covered.
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January 2024 by Robert (Rob)
It's Starbucks, if anything they're consistent throughout their stores. The location is bright and sunny. Basically it's what you've come to expect over the years from Starbucks high quality service and food in a bright and airy area.
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January 2024 by Tom L.
Lower Nob Hill has some great coffee options in the area, this is not one of them. This Starbucks location makes me wonder if they are trying to make the coffee taste like a wet fart, or do they just have no clue what they are doing? This has to be the worst cup of coffee I have tasted in the last ten years. The food all looks like it was made in some dystopian factory, why can't they just partner with a local bakery? Or yeah, they hate small businesses.
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December 2023 by V
For corporate coffee that is just sub par, this location serves more of the same ol Starbucks overpriced over rated lame coffee as every other Starbucks. But I guess if that's your thing .... Enjoy drone!
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December 2023 by Natasha Kanhai
Nice young people working here. Good new location on Van Ness across from the hospital. Too bad Starbucks is whatnit is right now. Gotta boycott some.
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November 2023 by Geneva L.
Absolutely delicious coffee and chai. This is hands down the most perfectly prepared Starbucks drinks I've ever had. There was actual foam on the latte. Not sure if it was the machines or the baristas but the team here has it down. It just made me realize how subpar my other Starbucks experiences have been lately! Ordered a hot latte and an iced chai latte at about 9:15 am. It took about 15 minutes, there were about 4 people ahead of me, plus I'm sure mobile orders and previously placed orders in the queue. They were all working very hard. I was going to a doctor's appointment at the California Pacific Medical Center so do factor in the wait time; I almost left without my coffee as I was going to be late. Plan ahead unlike me and use the mobile app! The interior is cold, sterile, and modern- designed for "de-contenting" so that people are not encouraged to stay for long periods. There is very limited seating, just two chairs and a table and some stools on a 2 separate bar type tables, which were all full. Not sure if there was a restroom but owing to ground floor access and homelessness, it probably requires a code. Come for the coffee and not the ambiance. Will definitely be a repeat customer, it's so convenient when you need to caffeinate or get a quick bite.
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October 2023 by Adi
Wifi never works. Go to a mom and pop coffee shop like Harraz where the wifi works consistently.
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September 2023 by Dustin Freeman (DjBasha)
This location seems to be staffed with baristas who don't take pride in their work. I don't know if it is due to an issue with upper management or being overworked, but it is noticeable in the quality of the drinks. My wife was a barista for many years. I know how to tell when drinks have been made properly and when steps or ingredients have been skipped. The three drinks we ordered fall under the later. I watched how the baristas interacted with both customers and each other. It was clear to see that they were not passionate about any of their work and were more excited to be closing in an hour. I will give them another chance. Hopefully, the lack of brand pride is only an issue for the three who were working when I went in.Update:Went in again a little over an hour to close. This was a different crew, yet similar results. Drinks were made much better and were on brand. The issue this time was that there is no sense of proper customer service. There were no greatings to entering patrons, and all three employees were more concerned with closing tasks. I arrived at the counter and had to wait nearly half a minute before they finally acknowledged me. Customer service standard in the industry is to acknowledge or greet a customer within 30 seconds of entering. This alone is not enough to truly annoy me. However, I was never truly greeted. The first interaction was, "What can I get you?" This is not how we are supposed to greet patrons. By doing things this way, it creates an unwelcoming environment due to a lack of caring. This is not how we train service industry employees act. I myself have been working in the customer service industry for over 2 decades now, with over half of that being in upper management. It is clear to me that this location needs some serious retraining. This assumption is further supported by the fact that the barista on the bar was not paying attention to people coming in to pick up their mobile orders. When a customer has to attempt multiple times to get her attention to get their order, there is a problem. Corporate, please have the district manager look in on the GM of this location to see where the disconnect from training is occurring. So far, I count 6 employees that all have the same flaws and general attitudes. This tells me that there is a problem with either the GM's hiring criteria or that there is a lack of training and accountability of team members.If you plan to visit this location, be warned that the night crew is not going to treat you well or to the company standard set forth by corporate.
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September 2023 by Rebekah Pierce
The staff here on 9.2.2023 did a phenomenal job! It was a busy day and they were hustling! Service was fast and friendly and my coffee was *chef’s kiss*
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September 2023 by Tyler Lipscomb
Nice starbucks but they give out food im paying for for free to homeless people...Not good to encourage mental illness.
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September 2023 by Galen Maloney
Friendly staff, air conditioning to boot, nice windows
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August 2023 by Declined Private
A good location for getting parking tickets.
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July 2023 by Liam M
for actual stickerfarmers to deliver literal merchandise by way of like the larkspur ferry
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July 2023 by Siobhan D.
This is a wonderfully clean and spacious location, high ceilings, well-stocked, and really friendly and genuinely nice staff members! I got a couple of breakfast burritos and blueberry scones, plus a few drinks for my staff as a treat this morning. The whole order was ready quickly and everything was made well. Food was nicely warm, too. Great experience. I will be back tomorrow.