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June 2023 by Fi B.
This may just be a rumor, but I heard that Susan was the only SF retailer who was invited to the couture shows in Paris. Does this make her the most stylish woman in San Francisco?! Maybe! This is my favorite store in the city. You can find treasures here that you can't find anywhere else. She's also been nothing but kind to me and my mother when we've come in, even if we bought nothing. I hope people can visit this store and not worry too much what the staff thinks of them, and just enjoy the stunning clothes.
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June 2023 by Tina Chen
Spent 45 min to go there from Oakland and then found out that it’s by appointment only. Is there no way to change this information in Google map? Very disappointed.
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May 2023 by Michelle B.
Let it be known that they will not let you into the store without an appointment - even if the store is **completely empty** and there are two sales associates...and one is munching on their lunch in plain sight. Take it from the other yelp reviews below: great clothes but BAD customer service. I can understand the need for appointments if people are clamoring to get through the front doors of the shop but the only person I saw go in was the water delivery guy. The lack of popularity paired with the misplaced sense of importance speaks volumes. Save yourself some time and just go to Betty Lin up the street.
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December 2022 by Kim L.
Been to this place many times. The selection is amazing however the shopping experience is uncomfortable. I feel like the sales people are hovering around me like I'm going to steal something.I prefer the shopping experience at chanel. When you walk in they say hello, let me know if need something and then leave you alone. They watch but from far away so you can enjoy your shopping experience.
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December 2022 by Barbara Gollert
Had a fabulous experience here yesterday! Both Susan and Nancy were extremely knowledgeable and helpful in finding the perfect outfit for my upcoming event. They really know their stuff and make shopping fun!
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October 2022 by Ashley R.
Weirdest shopping experience of my life. Must be experienced to understand. Like an annoying haunted house.
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December 2021 by Mary Jo Bochner
These women are extremely pushy and obnoxious. If I could have given them zero stars I would have. Their return policy is 2 days with store credit ONLY. The merchandise is extremely overpriced and lacking in a variety of sizes. San Francisco has so many wonderful places to shop for women’s clothing. This is not a good option! RUN!
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December 2019 by Lynn Sanchez
You must shop here.
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December 2018 by Caroline Peters
Taste and class can be found here.
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December 2017 by Judy Standridge
Fashion forward and lasting are the words I would use to describe Susan's. Well trained staff to learn my needs and come up with great clothing to fit that need. I have clothes from Susan's and Grocery Store from the 80's and they are still serving me well. I love these two stores.
