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February 2024 by Kristian C.
Not that much I can expect from a cell phone company. That said, the folks here are all super nice very helpful and bent over backwards to help me. Christian is excellent. And help me numerous times to get some stuff resolved. Very rare in the mobile phone world.
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January 2024 by Colette Vesikula
Ryan was very helpful.
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January 2024 by Nature Kitty
Well I finally was getting around to purchasing a new phone since it's been several years for me now,thought it was about time. Walked in here to look around and do some comparative shopping.A black dude with a standoffish demeanor asked me if I needed help and then swiftly walked away. I was deciding on which phone, when Iwalked back over to the black man who was now on his computer and seemed preoccupied . When I asked a few simple questions he seemed dismissive and less than thrilled to shift his attention from his laptop to me. Guess they don't work on commission there as he was less than helpful. I left the store feeling bewildered as to why these people are in customer service I will never understand.
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January 2024 by Guus Van Eldik
Very good service
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December 2023 by Todd M.
I can't even send _a freaking text_ from my own flat half the time. Zero stars. I hate to think what will happen if I ever need to make an emergency call. Guess I'll just die.
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November 2023 by Guilian Meredith
I have traveled the WORLD! This store is #1. Carina is a sweet pea and really looks to try to save you money during any transaction you are completing. What truly wowed me is the management and other co workers who assisted her when needed and just as a TEAM made sure I had the best service. This location is a joy to even visit just to see what (right looks like) I'm still is an owe on the amount of care. What truly shocks me is when I walked in they made a complete scene of excitement that I even walked in. This location shows honor and loyalty in the T-Mobile brand! I shall tell all my friends and family to join the T-Mobile family and so it at this location. Thank you Carina and the T-Mobile family that assisted you.
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November 2023 by KitePassion Tarifa Kiteschool
Incredible service. I came to get a SIM card for my stay in the USA and immediate and unbeatable service
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November 2023 by JGmusic3000
Service was great! That's why I switch.
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October 2023 by Jennifer O.
Such great service and all the extras offered with signing with T-Mobile, I brought my friend who switched too. I had T-Mobile until early 2010 and they still didn't have the iPhone- so I switched carriers. A change was overdue so I made it. The Geary store didn't make it easy (and it's ***not a corporately owned store) but here at the Van Ness and Pine location, it is corporate and they have their act together. Now everything's working perfectly and I'm enjoying crystal clear connections, 5G, free wireless on planes and all the extras they threw in like free AAA, Netflix and hardware upgrades every year (or two, I forget!) Anyway, it's great here, ask for Ed at the Van Ness location.
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July 2023 by S.I. TL. (Stellaaahhh)
The guys and gals here are totally knowledgeable and helpful. I helped them inadvertently start a new procedure. Lol that was while Wriz was training them and Sprint finally died!She is the WOLF. She returned to 5th and Mission location, but I do miss her. She trained this staff really well. Even the newbs are great. Each one taught one! That's how teamwork MAKES THE DREAM work up hea!#Holla
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July 2023 by Manuel L.
worse customer service i received this location. Shame on you
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July 2023 by Aria Black
I would like to express my sincere gratitude to the manager who went above and beyond to assist me, all while maintaining a warm and welcoming demeanor. The manager demonstrated extensive knowledge and dedicated a considerable amount of time to resolving the issues with my phones. Over the past six months, I had been provided with incorrect information, but the manager skillfully addressed my concerns and successfully resolved my complex problems. I am still amazed at how the manager was able to transfer data from a non-functional phone to a new one. Despite being told by others that text messages couldn't be retrieved, the manager managed to recover and preserve all of my messages. I am truly thankful from the depths of my heart.
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July 2023 by Brain Wong
I walked in for a prepaid for vacation. They are very helpful and the employee got me good deal for plans too.
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July 2023 by ryan xu
That guy with the same name was great. Love being helped by him. He’s the best 10/10. Helped me with all my problems and got me a good deal and I know a good deal when I see one. Thank you Ryan!
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July 2023 by Ben Kahi
My partner and I just arrived from New Zealand yesterday day and the dude who helped us went above and beyond expectations. He was very informative and wrote down a list of things we could do in the city Thank you Noelle (sorry if I spelt that wong ?)but you're the man!!