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July 2024 by Jane G.
Although they did it for free, it took them a long time to finish and send it to me. Also, when I gave them my paperwork they said it would be returned. After it was completed, I didn't receive my paperwork back as I was told by the supervisor. After contacting them , they said it wouldn't be returned because they had too many clients to do so. This caused quite a bit of stress, since I like to keep paperwork for 5 years. I wouldn't have left it with them if I knew that to be the case. A week later I received an email that said they made a mistake and that it would be sent back after all. Also, very poor communication. I gave them more than enough time to complete and file. As I recall it was five or six weeks . I always had to contact them, not the other way around. In previous years, I went to organizations that did it on the spot. It may have taken an hour or two, but it was completed on the spot and I got to leave with my paperwork. I know most people who work on the tab returns are volunteers but better communication would have solved the problem.
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February 2024 by Raymond Washington
Tax aid help me with my taxes several times and they have done very well
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January 2024 by Laura Ruelas
They did their job. I answered truthfully. I received absolutely not any return. Many in my situation receive a minimum of $300.00. I am receiving mixed messages about doing and not doing my taxes. Every penny counts so I tried. They were polite. And that's that.*Dear Owner,I thank you for offering to revise taxes. I do not have doubt in your co-workers and or employee's work. That's just the way it goes...and when others in the same, exact situation have 'capital gains' well, again, that's their great fortune. Thank you kindly for reading my review and 'caring.' Now, onward and forward to 2023 taxes.
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December 2023 by Priscilla Cyberia Presley
Great free service. Kind volunteers.
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December 2023 by SD Latham
Tax Aid have done my taxes for the past few years. Attention to detail, clear instructions, great communication! What more could you want. A valuable resource and secure program. THANK YOU, Good People of Tax Aid.
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December 2023 by Erica Rivera
Never had a problem customer service has always been great been going here 2yrs now
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December 2023 by Michael Angeles
Extremely helpful and convenient
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December 2023 by Linda White
Tax Aid services have far out performed any other tax service I have ever used. Not only are they accurate, the people are brilliant and very kind. They tell you what to bring,when to be there and when they will be ready. Seems simple but others do the same and I don't have something they need, the time turns out to be later, the taxes aren't ready when I was told they would be. I have had my taxes done by H & R Block that were not accurate,cost a fortune and the people were rude. I also used a free organization connected with Cal Fresh that also made mistakes. As long as Tax Aid exists I will never go anywhere else. I know they will do an outstanding job and I won't ever need to worry about not filling correctly. God bless this organization for all they do for so many people. ??❤️
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December 2023 by Sylvia Picone
This is a great service they are providing. I can scan and email the required documents. They fill out the tax forms scan them back to me for signature I scan back. They respond promptly to my inquiries.
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September 2023 by Federico Guzman
I love you organization thank you so much for hyping me in My people latin American to do are taxes,,
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February 2023 by Rachelle Green
I previously wrote a negative review based on what appears to be a miscommunication.Yes, they can help with your taxes. I've had to learn to be patient because the website/appointment system can be glitchy. If you can get in touch with someone on the phone, even better. Very grateful for this service.
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February 2020 by Sky A.
Do not use this service. I spent 5 hours there only to be told they couldn't do my taxes because I had $900 in fine art sales. Totally useless organization. If you are going to help people with their taxes, HELP PEOPLE WITH THIER TAXES. Don't have them come in, do all the work and then tell them, sorry, we are not qualified enough. Thanks for wasting my Saturday Tax-aid.
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March 2018 by Tom Anton
Extremely thorough and efficient!
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March 2018 by Carlina K.
If I could give a ZERO star, I would. From the person that filed my tax to the reviewer, my refund amount changed by more than half. When I asked why there was a big change, they couldn't give me an answer and told me to wait. I came here at 10 AM. Was the 7th one on the list, but was the last one to leave (they were literally packing all the computers away). Next year, my parents and I will not return.
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January 2018 by Sandy P.
Since my unfortunate experience with Tax-Aid years ago, I am happy to report my experiences with Tax-Aid have been very good. The staff is helpful, and thorough. Last year I arrived and left part of my paperwork at home. Fortunately, I had my flash drive with me and the staff member opened up his laptop and we were able to obtain the needed information. I appreciate the extra mile and service. Much obliged!
