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December 2023 by Patrick W.
I arrived the store and checked in via email and also called the store for curb side pick up. The lady who picked up the phone said I should have parked in the underground parking lot for curb side pick up for this location. (The email I received have no such instruction provided) She also added that Lisa was on her way to the garage to drop off my items. So , I went to the garage within a minute after our conversation and waited for another 20 mins but my items didn't show up. So I called the store again and the same Lady said Lisa might have missed me. Of course, she didn't bother to tell Lisa I was on my way down to the underground garage after our conversation earlier. It took a total of 25 minutes for a supposedly easy curb side pick up. Communication between the staff is sub-optimal and there is a lot more room to improve. Keeping in mind that there is no cell phone reception in the garage You might find the little red phone in the corner to call the store if you are very familiar with the garage. I am not!
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August 2023 by Rec Les
Would've been a nice experience if the Order Pickup counter staff wanted to do anything but scroll Facebook and watch YouTube. Dudes been leaning over the counter ignoring people and scrolling for 20 minutes.
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August 2023 by Joyous Mermaid
Great place to get your self and home organized. Important for is that live in SF.
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July 2023 by Matt Meyer
DO NOT SPEND MONEY HERE!!!!! I ordered a custom closet design build for my closet in a new unit. I spent $2,000+ on parts and professional installation and they messed up my order FOUR TIMES and had me drive to the store TWICE after the told me all my parts were ready for pickup, over and over and over again I was missing parts as they kept telling me they had everything and the professional installers couldn’t finish the job from all the missing parts. This 2 week wait time is turning into TWO MONTHS … AND their internal system says they sent all the parts and now my closet is half built and they can’t tell me if they will even send the rest of the parts. WORST CUSTOMER EXPERIENCE IVE EVER HAD PERIOD. I’ve kept every receipt and every piece of paper and they don’t even know what parts they are missing! I’ll be send a formal letter to senior mgmt and corporate to complain. Update: finally after I requested multiple times to speak to a manager the real manager called me and told me simply and precisely what went wrong and how he will fix it, literally all I was asking for - a plan of action. I will update again after they “make it right” for me.
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June 2023 by Wally H.
i went to sf went new home purchased to find shelving to go underneath the kitchen sink and underneath the bathroom sink. i was disappointed the quality real cheap. i thought the container store excellent quality. i also wanted to purchase racks for bedroom closets and the racks looked too difficult to install. i left the store empty handed.
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June 2023 by Jesse Lee
Can’t believe they fitted 2 floors of goods ito this location.
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June 2023 by Paws M.
This is a great mini-organization go-to. Great, cheery customer service. And we appreciate the pick-up service especially in the city!
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April 2023 by lisa c.
The Container Store needs to stop selling, "Richard's Moth Repellent herbal sachets." It does just the opposite. Yesterday I looked in my closet in absolute HORROR to see a"live moths farm "on the sachet and a giant hole on my new cashmere-sweater, behind the sachet, where they are feeding. Small white winged moths crawling all over. It happened to another sweater and there's holes in all my wool clothes as they migrated to other sweaters in my closet. I'm complaining to this manufacturer asap.I'm writing to warn others, don't use this product!!!! I found other reviewers on Amazon who had the same horrible experience with it !!
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April 2023 by Jessica TC Lee
I want to give a big thank-you to Lisa, who volunteered to carry a replacement laundry basket with wheels to me after realizing that I lived close by. She offered this out of pure good will and I can’t thank her enough!Although it was not a long walk, the laundry basket was definitely not light in weight, and was also not easy to carry.I want to thank her in a more publicly visible and formal way, so that she knows how her action is appreciated.
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April 2023 by Samuel McMannis
I was going to post a prior review but decided not to post until I gave this store another visit. I visited this store on a Tuesday figuring it has to better than my last experience on a Sunday. It was not. Their ceiling is dripping water in multiple spots, corrugated boxes everywhere, making it impossible to shop. Personally I don't like shopping when there is water dripping around me. Perhaps this store should close for a day for repairs? I tried to get assistance as what I came looking for was blocked by boxes. Could not find anyone to help me, as the one employee said she needed to get a pallet jack. Not even sure what that is. After waiting for 10 minutes. I left without making my purchase. Prior to this visit, I went in to the store a few weeks ago on a Sunday afternoon. The store was busy. I could not find one employee to assist me. There was a young lady who I found, but when I asked for help she rudely stated that she was not available as she had someone waiting in the garage. I found 2 of 6 items and went to pay. One cashier Ten people ahead of me. In line for 25 minutes while the cashier did his best to get through the line as quickly as he could. This is not easy when customers have dozens of items in all different shapes and sizes. The gentleman was being berated by complaints. I felt badly for him. I tried to make him smile when I reached his register. You can see the distress in his eyes. I asked him if I could speak with a manager. He did call on his walkie talkie, but nobody came out. It saddened me to see this. It truly did sadden me to see the stress in this employees eyes. Between this particular Sunday, and this past Tuesday, I do not think I can walk in here again.
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March 2023 by Patrick “Inspector Pat” McMahon
Now this is the first one star review I've given. Ironically over the past year this has been my favorite store. I love the idea of a place where organization is the main objective. All of their products are extremely useful although a little overpriced.However this store particularly I would avoid at all costs. Not only do they make their disdain for me apparent upon walking in the front door, but the staff also lied to me several times in an attempt to usher me out before I could find the products that I know they carry.After finding what I came for, specifically RFID protected travel organizers, vacuum sealed compression bags, and soft organizers perfect for travel... I had reached my absolute limit.I had been harassed several times at this point, I had been lied to as I was standing in front of the products that I was asking for several times, and I had made my decision that I would not be spending any money in the store, unfortunately as I had found everything I needed and would have spent what I consider a small fortune.Maybe that's for the best, I am glad I know the products I need and the store to avoid.This was a Saturday morning, and after waiting for 45 minutes for a manager I decided to just eat the extremely poor treatment, and write this review.
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March 2023 by Derrick K.
Bought some acrylic containers which lasted 2 weeks. My cat accidentally knocked it off and they cracked. Should have just gone with Ikea's .
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December 2022 by Rod Rodi
I get followed around the store here almost every time I visit. Literally this store is mostly full of overpriced clear plastic--things but they seem to really watch over them. BTW I'm not a thief, so it is weird to get constantly followed.
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December 2022 by Jamey Helms
This is an organization nerd's heaven. Had everything we could ever need and more. The staff is helpful
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November 2022 by Cali L.
The customer service is great! Everyone who works here is very nice. I ordered a ton of plastic drawers and chose to pick up from this location. I liked that they had a designated area for curbside pick up, which is in the parking structure (and free for pick ups). Minus one star because if you wanted to drive here to return or buy something, parking in the structure not free. Other then that, this place is great. Clean and organized and customer service is excellent.
