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November 2023 by Lenore N.
I needed a sink rack. They ordered it and it came in one day. They called me. I went over and they were so nice and helpful and personable. I know it's odd that it is a rarity, but so be it. She even gave me some chocolate to say thank you. Just excellent! So glad to know about this place.
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November 2023 by Teresa Thomas
Edward and Ada were amazing - provided a lot of great advice, input and subject matter expertise to my bathroom vanity (Lacava) and plumbing fixture (graff) purchases. I went to a competitor and received poor customer service but Townsend was amazing. I could never have completed my remodel without Townend's support. I highly recommend!
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November 2023 by Viney Francis
Townsend is great to work with. Very responsive and helpful. I would highly recommend
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November 2023 by Invented L.
Purchased several faucets here this year. The experience is welcoming & friendly, straightforward & efficient. I recommend this shop & will continue to work with them. Also, they have a large showroom showing many products. This display is invaluable.
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October 2023 by Viney F.
Townsend is very responsive and knowledgeable. They have great prices. I will definitely be coming back to them. I have gone to many showrooms, but their customer service is outstanding
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September 2023 by Eddie Cao
We bought vanities and mirror from Townsend for our bathroom remodeling. Both Ada and Edward have been extremely knowledgeable, helpful and super responsive. You can tell they genuinely care. I highly recommend them.
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August 2023 by Dirk Schmidt
Excellent customer service. Very knowledgeable staff. The staff was very helpful in configuring a somewhat complex setup and helped me through that with great patience.
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July 2023 by Edgar Crowley
We ordered a vanity, overjohn and medicine cabinet. We had a few small issues, and it took us a rather long time to get them installed (no blame at all toward Townsend Showroom) but even after a year, Ada's customer service has been fantastic. I won't hesitate to use them again.
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July 2023 by Ed C.
We ordered a vanity, overjohn and medicine cabinet. We had a few small issues, and it took us a rather long time to get them installed (no blame at all toward Townsend Showroom) but even after a year, Ada's customer service has been fantastic. I won't hesitate to use them again.
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May 2023 by Mahassa O.
I'm a designer and I had a great experience with Townsend Showroom. They have a variety of products displayed in the showroom. The staff is knowledgeable, friendly and responsive. They also provide free delivery in SF. They are definitely my go to showroom for all my bath and cabinetry needs.
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April 2023 by Destiny S.
Great service! Really appreciate their help. Was able to get us a tub very quickly, very considerate!
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March 2023 by Mickey A
Highly recommend working with Ada at Townsend Showroom. She was very helpful, giving us advice on things to consider for our project in terms of timing. Then, when it came time to actually order things, she was very communicative via email and followed up really quickly on everything.Lastly, it was convenient that they can hold your items for you until you're ready to receive them with your contractor. I definitely recommend working with Ada here.
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March 2023 by Margo Seely
Excellent customer service and great selection of brands. We got excellent guidance from David on our bath remodel. Picking out all the pieces for a shower and bath can be overwhelming but he helped us pick all the right pieces we needed, made sure they were in stock AND got us a great discount because we were working with a contractor. We went back for handles and knobs for all our cabinets in the bath and kitchen and got a quick estimate from Edward. Really recommend this place! Look no further for bath and kitchen fixtures.
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February 2023 by Steven T.
I have been a customer of Townsend Showroom for around ten years. They have a beautiful two story showroom. Edward and his team are very knowledgeable and provide great customer service. I always sanity check pricing and Townsend is always very competitive. There's a huge value, to me, to be able to actually see and touch the product AND be able to speak with a knowledgeable product salesperson. Hope you stop in and check it out for yourself.
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January 2023 by C. Burke
This is a high-end showroom with very knowledgable staff. I purchased an Opti-Myst electric fireplace through them and received excellent service and quick responses to any technical questions that I had. I also referred a client to them for his bathroom remodel and he too was very happy with them.
