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September 2023 by Es E.
I never got to visit because of their absurd system of requiring a deposit for an appointment that is always way far in advance. By that time, I would be on Muni or have gone elsewhere. In fact, I ended up just getting another car. Honest.
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September 2023 by Sherry Chan
Excellent service. Honest car mechanics.Services: Transmission
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August 2023 by Jessie S.
Simply the BEST! True, they don't answer the phone cuz too busy repairing cars. Stop by to schedule an appt and he'll call you when your car is done. True, an appointment may be a few weeks out cuz they have so many faithful customers. Great owner. Very Honest. Very Nice. Very Busy.
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August 2023 by Erik H.
ONLY does Japanese cars. What the heck? I even had a simple non-specific (non-engine) repair to be done and they said no to my German old VW. Really? My old shops did ANY make and model
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August 2023 by Ernie R.
5 stars for honesty and pricing, Zero stars for picking up the phone, and one star for timeliness of work completion. My friends truck has been there for two weeks. For something that should take no longer than one full day
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June 2023 by Steve K.
My beloved 1999 Toyota 4Runner was swaying side to side as if the shocks were bad but they were brand new. As were the tires. These folks spent the time to drive the beast and figured out it was the rear lower trailing arms. The bushings were shot. These cannot be seen without taking them off. Solved a big mystery for me and the truck is back to its awesome 25 year old self. Ready for the next 400k miles. Thanks you guys. Really appreciate the dedication to excellence.
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June 2023 by Natalie
Wayland is the best and so honest it’s refreshing to know that this shop won’t mess you over like some other shops do we won’t take any of our cars anywhere else, Yes at times it’s hard to get ahold of them. That’s because he’s working or trying to find parts for his loyal customers we don’t take any of the cars anywhere else anymore. He will look and search high and low for the right parts for you and your car. Give him a chance and if he doesn’t answer the phone, he doesn’t mind you walking in and making an appointment. He’s just that nice of a guy and very honest and so is everyone that works with him toy shop customer for ever Natalie and DavidServices: General repairs & maintenance
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May 2023 by R K.
Heard these guys were good mechanics and that they don't answer the phone. So when my car needed work, I went in person to ask if and when I can get my car in. Without asking me what was wrong, I was told the next available appointment was one month away. What?! I need brakes now. Most of us aren't psychic enough to predict when our cars will break down to book that far in advance. Found another mechanic that diagnosed my problem based on the symptoms I described. He then schooled me on how and why the (suspected) part failed. He too was busy but told me to drop car off the following week. I did and my car was fixed by the next morning. Price was reasonable too. Idk, Toy Shop may be great for scheduled maintenance but if your car need immediate help, forget it.
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May 2023 by Marisa M.
If I could give 100 stars I would!!! I have nothing but amazing things to say about the Toy Shop and the people that work there. They have helped me time and time again, and I couldn't be more grateful. I'm not exaggerating when I say that they have restored my faith in humanity with their kindness and honesty. I understand close to nothing about cars, and they always explain everything to me and only suggest what is absolutely necessary for my car to drive safely, instead of trying to upsell me on every other thing (like many dealerships or mechanics try to do). The most honest, genuine, and humble business. I don't trust any one else with my car. Thank you, Toy Shop!!! :)
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January 2023 by Randy Wiederhold
Barely answer there phones, BUT top notch mechanics that really went out of there way to find good parts cheep and the bill was shockingly fair (low). Super trustworthy- but walk up to make appointments.
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January 2023 by Sherman L.
I honestly am at a loss of words for Toy Shop. My experience here has been nothing but amazing.I been here on two separate occasions now. One was years ago to replace a window that was broken into. The second time was recently in the past 1-2 months. I been having major battery issues where the car dies on me every month. I originally took it to another shop because Toy Shop is always super busy so you need to schedule for an appointment and getting in touch with them over the phone is tough. That was my biggest gripe about Toy Shop but after my recent experience, I will definitely go to them if I am able to wait for an appointment. On my first, recent visit, I was recommended to go to them because they specialize in Toyotas (my car is a Scion tC). I had to wait almost a month for them to have openings for this visit but it was worth it. Wayland diagnosed that my car may potentially have a parasitic draw and ran tests on the car. I even asked him to check out my hood cable because I was having issues with it too. When I went to check on my car, he told me they were not able to find the cause of the draw but cleaned up my battery hoping that's enough to fix my issue with the battery not holding its charge. He also adjusted the cable and suggested I get it changed in the near future to avoid problems. He took his time to explain things to me and made it easy to understand which I especially appreciate as someone who knows little to nothing about cars. I was not charged for this visit.Fast forward, 2 weeks later, my car battery had issues again so I brought it back to Toy Shop and waited about a week for an appointment. This time I asked for an oil change, hood cable replacement estimate, and of course, the battery problem. They changed my oil the day of the appointment and told me the hood cable actually doesn't need replacing, just needed some lubricant. Wayland wanted to get down to the cause of my problem so I left the car with him for 2-3 days. He took me by surprise by not trying to sell me a hood cable replacement I didn't need when he was the one to first suggest I replace it AND offered to keep my car at the shop to further investigate. I feel like most places would definitely try to make money off of me and not even put in as much effort if they couldn't find out the cause of my issue. I got a call today from Wayland telling me he put in a higher capacity battery because he suspect the battery I was given, was faulty. It would not charge up on his slow charger. He did not want to charge me for it Incase it doesn't solve my problem and told me to give it a try for 1-2 weeks. I felt bad and asked if he's able to take my old battery to the other shop for a refund since it's under warranty. He said he will do further tests to make sure it's a bad battery and have a talk with the other shop. He and his team is going WAAAAY above and beyond and never giving up. He wouldn't even let me pay for the oil change service and basically said "you know what? Just come back another time and we'll worry about that at a later date." I'm freaking speechless that I did not have to pay a penny for all that time and trouble but I'll definitely head back to update Wayland on my car and pay for the oil change then.
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December 2022 by Minh L.
I felt really bad for walking in one morning and not realizing they were so busy and that I needed an appointment for my starter tobe replaced. But the mechanic saw how badly I needed it and took my car in on the spot and it was repaired a few hours later. Reasonably priced and they seem very knowledgeable. They really are Toyota specialists!
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October 2022 by Roxzann De Marco
The best of the best. Takes some time to get a hold of them and get an appointment but it’s worth the wait. I have been taking my 97’ Toyota Tacoma here when needed since I got it over the past 10 years.
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October 2022 by Kevin Wong
Great work! Well priced. ALOT cheaper than the dealer! Very friendly!
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August 2022 by Kerrington Cai
My Honda had an alternator issue and wasn’t starting over the weekend. After looking up neighborhood mechanics, I decided to get my car towed to Toy Shop since they had the highest reviews. Cody was great and I’m extremely happy with the quality of service I received + the reasonable price point. I dropped my car off on Monday, received a call back thoroughly explaining the issue Tuesday morning, approved the work to get my alternator replaced, and picked my car up later the same day. The alternator part was in stock so I had virtually no wait time. Definitely recommend Cody and Toy Shop.