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January 2024 by C H.
If I could give this Uhaul place a negative review I would, but unfortunately there is only a one star option. BE VERY CAREFUL WHEN YOU GIVE YOUR CREDIT CARD INFORMATION TO THE EMPLOYEES AT THIS LOCATION. I HAVE HAD MY CREDIT CARD USED ON TWO SEPARATE OCCASIONS. SOMEONE USED MY CREDIT CARD TO BUY GROCERIES. I AM SURE THE MANAGER OR OWNER WILL READ THIS AND ACTUALLY DO SOMETHING ABOUT THIS. IF I HAD THE PROOF, I WOULD DEFINITELY PRESS CHARGES. Be very careful when handing over your information because they have your ID with your photo on file. I could not believe that my credit card was used without being present. They might have used it on an online safeway delivery app or something. That does not even cover the rest of the shitty experience I had there. JASMINE IS THE WORST EMPLOYEE. SHE IS SUPER RUDE AND NEEDS BETTER CUSTOMER TRAINING. Again if you could get your uhaul somewhere else, please do. I will never use bayshore uhaul ever again. Are you kidding me. They gave me a truck that had white smoke coming out the tail pipe for a good 10 miles. The doors did not shut all the way, as I could hear the wind as I was driving on the freeway. They really want you to do everything yourself. Basically, do everything on the app because you will probably have better customer service using AI technology.
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October 2023 by Ena K.
PSA: CRIME SCENE FOR RENT TW: MURDER I can't believe I am writing this review but this location tried to rent my roommate and I a literal MURDER truck. I received a phone call from my roommate & was left speechless. She informed me that the 20 ft uhaul they gave us had not only crime scene tape on it but dried, smeared blood on the inside of the truck. Her boyfriend opened the back door & came across the left behind crime. She checked the windshield & low and behold there is a tow number followed up by "homicide" written in chalk. She went to speak to a manager, double checking this wasn't some halloween prank/decor. Turns out they had a note in the system saying Sargent Sandy released the truck from the case. They didn't even get it cleaned before renting it out to customers! After doing some research, we come to find out the body was found TWO MONTHS PRIOR. Not only is this a biohazard, who the hell wants their mattress touching a uhaul that had a decaying body in it?! Because this was the last 20 ft truck on their lot, they came to the solution to give us a 26 ft truck for the price of a 20 ft truck with an additional $50 discount. We were told to return the truck by 4 pm, and received a phone call shortly after 4 since we were running a little behind. The audacity to rush us back after trying to give us an actual crime scene of a truck is beyond me. The fact that they even charged us for a uhaul is absolutely absurd. Thanks for the trauma uhaul!
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September 2023 by David H.
The last two times I've used trucks from this site I've been charged an extra day after I returning the truck on time. The last time I returned it a few hours early to avoid any confusion, but my emailed receipt showed I was charged an extra day. Uhaul makes it very difficult to contact customer service to get refunded. And it's not just a rouge employee. This happened a year apart and there were different employees involved. So, it's obviously policy at this location. I'll never rent from here again.
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September 2023 by Sean F.
If I could give zero stars, I would. This U-Haul location is a decrepit graveyard filled to the brim with incompetent ghouls. We made a reservation online to pick up a 10-foot van on a Saturday morning. Upon confirmation, U-Haul told us that our pickup location would be determined the evening before, Friday. We received no alert. On Saturday morning, just 30 minutes before our scheduled pickup, we received an alert that our pickup location would be in an entirely different city. We go to the pickup location in the next city over and the staff tells us that a they do not have our reservation. We showed them our confirmation email, and they said that a confirmation doesn't mean they have the truck we need, and directed us to call U-haul support because they couldn't do anything. This U-Haul location ruined a major furniture move to Yosemite on a weekend that numerous people had cleared their busy work schedules to accommodate. And they couldn't be bothered to help us rebook the equipment we needed. THIS IS A ZERO STAR REVIEW. Avoid this U-haul location - and any U-haul in general - like the plague. These bloodsuckers will drain the life force from your body with their incredible stupidity and carelessness. It's a miracle this company is still in business being run by a bunch of children with room temperature IQ.
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April 2023 by Stephen C.
Great place well organized and friendly folks! I'll be back soon to rent a trailer! Really!
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January 2023 by Tsun C.
Beware! Dishonest emplyee when I had my prone tank refilled. At the propane fuel station they found out that the gage was broken while they try to fill my tank so at first the guy was like you are getting free fuel because our gauge is broken and I don't know how toncharge yiu then another u-haul employee say to his own colleague did you do it right? Did you hit the side of the gauge and did you try to shake the prone tank. After no success in their method of fixing it. They said we need to have the office know that the guage is broken again but we will change you 3 gal of prone base on guessing. I was like how you know if you guys was able to pump gas to my tank when your gauge is not showing fuel is being put in my tank? They said can't get your tank until you pay inside.
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December 2022 by Klaus M.
Unfortunately I have to write U-Haul did a terrible job. A hitch was installed on my Ford Mustang by U-Haul Vallejo on September 1, 2022. When I hooked up the bike rack for the first time, I found that the hitch was completely warped and the rack wasn't easy to install. So I made a new appointment with Uhaul for September 13th in San Francisco. Manager Adelia looked into the issue and was willing to make an exchange. She has ordered a new hitch that should arrive in the shop on October 11th, 2022. I then arranged an assembly appointment with UHaul San Francisco. When I arrived at the agreed time there was no new hitch. A second appointment was made for November 9, 2022. When I got to the shop at 1575 Bayshore Blvd San Francisco there was no mechanic there. When asked, I was able to speak to the manager and she promised that the fitter Alejandro Chavez would repair the car. When I got back to the shop the car wasn't ready. The fitter Alejandro Chavez informed me that he could NOT make an exchange as the bolts were too tight. I then went to KSH Automotive and Kirill and his team solved the problem immediately.
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November 2022 by Cay V.
Don't rent from this location. It's not guaranteed that you will get what you reserve. People there that's picking up the phone @ 7am shifts are so rude, unprofessional and they always put you on hold and hold and hold! Go somewhere else!
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September 2022 by Brian C.
My unit was destroyed by the roaches and rats in the property, they ate my couch, books, pictures, bedframe, air conditioner I told management and the manager Brian told me it was my problem. Also their insurance covers nothing. its a waste of money, they said it was a act of god that all the units on the fir4st floor had roaches' and rats. Go anywhere else.
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August 2022 by Jerwin P.
very bad service..we waited 1 hour to get the truck,they have the key but couldnt fund the truck. .so how hard is it to give a new truck. . . .worst moving company ever!!
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July 2022 by Christina J.
The WORST!! I mean WORST workers here! BE WARE! There are other companies besides I haul...we arrived at 7p.m on the dot for our reservation, they were closed! All the workers were working including the manger. The manger said they don't rent trucks past 7p.m but our confirmation said be there at 7p.m. They wouldn't help us, we tried to exit and a husky truck was blocking the exit the worker said "we are closed" I asked where is the exit? He said this one but we are closed. After 5mins of us going back n fourth with a employee he FINALLY moved his truck to let us out! I couldn't believe it, he was trying to keep us hostage or something. I have never expected this type of behavior from a manager of uhaul! THE WORST EMPLOYEES EVER
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June 2022 by Ana L.
Moving is a nightmare. Even if you think you're prepared for it, when you're in it, it's still more time consuming, frustrating and exhausting than expected. With that said, people make a difference. Debbie, Wendy and an enthusiastic gentleman in training were patient, accommodating and just nice, which was great to experience during such a stressful time. I visited this location versus the other locations probably 6-7 times within a 3-4 day period to make purchases and do returns and they were consistent with their customer service, which was appreciated. I also had a situation where I purchased moving supplies online at a different location and was not refunded properly. They took the time to provide me with the correct refund amount.
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May 2022 by Barry H.
I rented a truck from U-Haul of South San Francisco to move my belongings to Southern California. Per instructions, I inspected the truck and didn't notice anything unusual. The tank gauge indicated a low tank, so I filled up just enough to get the Central Valley for lower fuel rates. When I filled it up at Buttonwillow, I came to find that the truck's gas tank had another opening for the gauge that was gone, but had dissolved packing tape surrounding the opening. A larger portion of the gasoline was leaking out as I drove. It was evening so instead of waiting for the roadside service to change out the truck, transferring all our stuff, I drove it to the drop off point in San Clemente. In the meantime, I called So San Fran to speak to the manager and he never called me back. When I got to SC, they saw and understood the problem and immediately told me U-Haul would refund my money and the manager of So SF would call me when he/she got in Monday. He/she never called. Within a week, nothing had happened, The San Clemente manager never received a call back from the So SF manager and they stopped the refund. A customer service agent from So SF called me and said the So SF manager wouldn't give me the promised refund because he/she said I should have waited for roadside service to come and trade out the truck. In all this time, South San Francisco has been awful to deal with and totally unaccountable for the problem. This is not a place to do business. They don't care and they do things to their equipment that isn't safe or ethical!
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May 2022 by Sarah W.
Booked a truck for 730pm on the website. Took an Uber for $35 and got there to realize that we aren't able to pick up the vehicle after hours, even though the website said that we could pick it up 24/7 over the app. Had to Uber back and lost more money. Called corporate and they were not able to help the slightest. Why doesn't the store call people to let them know that their after hours reservations aren't able to actually pick up the vehicle at that time??
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April 2022 by Norlynn P.
If I could give this place zero stars I would. This place is TERRIBLE. Both of my elderly parents went to this location to rent a U-Haul truck and the staff lacks professionalism, respect, and customer service. Talk about lazy! You could tell this s@$^ hole is full of clowns and is definitely comparable to trash. You can tell this place hires anyone and anything. Dont waste your time and money at this Bayshore U-Haul location.
