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March 2024 by D Gene
Rude service upon attempting to return a previous recent purchase !Go elsewhere !
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July 2023 by Angelica Aldana
Every time I shop here I get great customer service. They are well stocked for most repairs and household needs we have out here in the outer Sunset.
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June 2023 by William J.P. Head
Frequently shopping there .great employees! Pleasant atmosphere. Reasonable prices.When I am in the Sunset that's my go to store.William Head- Journeyman carpenter
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June 2023 by Jillian Daniels
Local store that have very good prices.Service depends on the day and the person.
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May 2023 by Frankie d.
The nicest people in the neighborhood. Feels like an old family shop owned by some really good quality people - highly recommend!
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January 2023 by Hale K.
Very helpful staff! I went looking for dry wall screws and they took the time to explain all of the different options available
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December 2022 by Jayson L.
This shop is super convenient to have in the neighborhood. It has most of the basics we need to keep a house running, and the staff are friendly and helpful. We have been shopping there for 15+ years, and have never had an issue. Just approach a staff member and ask for help and you will get help with whatever you need.
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September 2022 by Joel Pelletier sr.
The owner that works there as a cashier is probably the cheriest friendliest nicest most informative person you'll ever meet. And yes they have about everything and if they don't have it he will know where to get it!!!
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March 2022 by Sam H.
They have everything you need here. It's a quick experience and you don't have to wait in long lines at big box stores or wait for shipping. They also have a large paint area where they customize any paint color. Their key selection is pretty crazy too.
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February 2022 by kelly huth
Excellent selection of screws, nuts, bolts and washers.
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February 2022 by Nick C.
Sunset True Value has become my go-to for their friendliness, knowledge and exceedingly good customer service. I had been once or twice over the years but started a house renovation this year and find myself there more than once a day at times. In short, the guys that work here are the difference. Sure the big box places have more stock, but I find myself wasting 20 minutes every time I go just looking for the right aisle. At Sunset True Value, I walk in, describe what I need, and George or Eddy will literally walk you straight to it, point out options and answer any questions. I had an issue with a nail gun valve/coupler - not only did they trouble shoot numerous issues with my current setup, but they let me hook it up to my compressor outside on the sidewalk and would not let me leave without knowing that the issue was resolved and I could get straight to work when I got home. These guys care about helping their customers and it shows. It's not just about selling a part or tool. They genuinely have taken an interest in helping me meet my goals. This is a level of service that seems to be rare these days. If you're a contractor who knows HomeDepot like the back of your hand then do your thing, but if you are at all a DIY person and a non-expert, the guidance these guys take their time to share is invaluable. Much thanks George and Eddy, will be seeing you soon I'm sure!
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January 2022 by Chin-goon G.
There's always a person by the door who asks what I need and helps me find it. Almost like a personal shopper, or maybe I jus look too young and look like I don't know what I'm doing. Needed some bulbs (specific kinds) I was in n out in 5 mins, needed something to clean the ceiling window with, was also in n out in 5 mins. Very helpful, quick and easy.
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January 2022 by Bill K.
I don't understand a single negative review here, I read a handful and they are completely lacking of basic common courtesy. This place had the obscure part that is extremely hard to find. George helped me find it , and was ultra kind and knowledgeable. I will not forget this place. Please disregard the negative reviews and trust my judgment, this place will help you find what you need and have the knowledge and experience to point you in the right direction. An asset to the community. This is the best hardware store in my opinion.
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January 2022 by Mike
Cool little hardware store in the sunset unfortunately what I'm assuming is the owner of the older Asian gentleman is a complete disrespectful a****** and blatantly accuse me of being a criminal because I had asked for a blank key and then refuse to serve me anything and kick me out before calling the cops literally asked for a blank key I figured it was easier to try to do it myself than it was to try to explain to him what I needed done big mistake
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December 2021 by Reid W.
LOOK HERE FIRST. KEEP THEM OPEN. Very nice mom and pop hardware store. They have almost everything you need that can be crammed into a little hardware store (and they DO cram a very good assortment of what your looking for).For the record I have no affiliation whatsover beyond shopping there.
