-
January 2024 by Kraig Beale
In and out no problem.With the ap and a credit card you can pick up 24 -7
-
December 2023 by BPM
*WARNING!* There were a series of fraudulent charges made to my credit card at this location. I have never used this business, but I have recently been on a trip to Mexico, and the first charge was made while I was there. We suspect they are linked to organised crime. Shut them down!
-
November 2023 by Elvin Rios
Both of the workers were really helpful and friendly. There are a lot of bad reviews on Google, however, I think this location is misunderstood. I wonder how many customers make a last minute reservation and then find out that their truck is not available. They then write a bad review, when in reality it’s their own fault for not reserving earlier. Don’t take your own irresponsibility on workers when they are not able to magically have equipment appear due to bad planning.
-
October 2023 by lela t.
Horrible customer service. The bored girl at the counter couldn't answer when they'd get more boxes in or whether they answered the phone ever so I wouldn't have to go in, if the boxes weren't there. This place is convenient for me but have to go elsewhere to buy since they don't have or know when they will have the products they sell. Lame
-
September 2023 by Diana A.
This was the worst experience with movers I've ever had. The company this place hired movers from is called Hustle movers but should be called hustler movers. They "worked" for and hour and a half and came to move furniture with slides on so clearly they weren't taking this job seriously. They did not respect any of the items that were being moved and damaged our couch and were unable to get it out of the unit. They also said we can try again for an additional fee and a 5 star review. This was the most unprofessional service and I will be telling everyone I know not to use it. TOTAL SCAM!
-
September 2023 by Ash Gorringe
Van had trash in it, including an empty beer can. Also one of the tires was giving an alert indicating that it needed air. Because fuel had been siphoned, the gas tank was completely empty, I was given instructions about what level of gas I should return the van with that were not very clear, so I spent a lot more on gas than was necessary. Woman serving at front desk was unfriendly.
-
July 2023 by Sardor Bek
When I came to my reservation the lady at the register kept talking personal stuff instead of serving customer. Didn't even care when I was waiting
-
January 2023 by P M.
While the attendant was very pleasant. There are limited packing items in stock. More importantly, no prices were marked nor visible for packing items. When I prepared to pay and asked the prices, I was quoted $5.00 more than the listed price on their website per each of the two items I had. When I questioned the price, he told me each store was individually owned. I showed him the prices on their website and he adjusted the price accordingly. Buyers: do your research before purchasing.
-
December 2022 by Conrad P.
This company is under new ownership and is outstanding. The vehicle I rented from this company was stolen the day I dropped it off. The company did a very good job in helping me become a whole person again from the parking citation I received from whoever stole the vehicle. It is very common for vehicles to get stolen in San Francisco, and car thieves go after Uhaul's for some odd reason. If it happens to you, this company will do a good job in resolving the matter. Not only do car thieves go after Uhaul vehicles, they also ciphon off their gas. The new ownership at this store is doing its job to combat the crime in the city, and I highly recommend renting a Uhaul from this store. They will help you. Their customer service is fantastic. Remind you, they are under new ownership, and the new owner is doing an amazing job to help keep our city safe and crime free.
-
November 2022 by My First
Excellent customer service from the lady at the store. She's to be commended from the setting/organization and fragrance inside the store to helping in carrying my boxes to my car. She's the best!
-
November 2022 by Jay James
Definitely one of the largest inventory to choose from in the Bay. The store is cool, U-Haul sucks though.
-
November 2022 by Feven H.
I went to this place to get some moving boxes. I had been in the area for a while and didn't know anything about the place. Went to the coffee shop next door and had a good cup of coffee and a nice interaction with the owner of Spressa. (FYI, Spressa is a great place to get coffee and a nice sandwich, wine, beer, ice cream whatever you feel like and just chill) I asked her about the U-haul place and she told me that it had changed ownership not too long ago but that several of her customers had said that they were happy with the place, so I went there. Since I am moving I really needed a lot of boxes in different shapes and sizes and they have a really good selection. I didn't need a to rent a truck since a friend of mine owns a truck but if I did I would definitely come here. I saw how other customers who were renting vans seemed happy and their prices are really good. The customer service is also great and they are genuinely kind and helpful. I don't usually leave recommendations but this place was really that good that it motivated me to leave a recommendation.
-
October 2022 by J J.
I am a frequent customer at this Uhaul location. This location is easy to get to with plenty of parking and available trucks.The ownership has changed hands. I can not say enough good things about the new leadership. The staff is attentive and friendly and make the rental process as simple as possible. There is a large inventory of boxes and packing supplies. I am more than satisfied with my rental experiences.
-
October 2022 by Mario G.
This Uhaul location has recently changed ownership. I rented a truck from this location and it had great service. The new management is professional, informative, and helpful. The truck was in good condition and very clean. The store is fully stocked with all necessary moving supplies. The rental and return process was easy and efficient . I definitely recommend this location for rental needs.
-
October 2022 by C B
Refused service to my brother and I because the van we wanted to rent had to be rented out three times a week. We wanted to rent the van for 4 days and he refused because he said other customers by need it. Doesn’t make any business sense at all. LOL. This guy discriminated against us because we were young but yet we had all necessary credentials. This guy doesn’t even want to do his job. He told us at first it was impossible to create a reservation in store. He is lazy and doesn’t want to do his job. He spoke Spanish and was working there today Thursday March 10 at 11am. He is the most unhelpful person and is pushing away business from uhaul.
