-
December 2023 by james w.
I recently had one of the worst and dehumanizing experience with Gene Carr II, general manager of this U-Haul location. While trying to deal with a less than perfect pick up service and my truck being stuck 3 trucks deep and I asked him for help, instead of helping he loudly commented that I needed to calm down before he would help me. I was clearly frustrated with the entire situation but at no point did I raise my voice to him when requesting some assistance. Rather than help me he continued to berate me in front of a crowded line of people. Clearly this wasn't an attempt to help anyone but a power play of someone with no business in any sort of customer service role. I will absolutely never use this location again and I will be reporting Mr Carr's behavior to cooperate. This was a completely unacceptable and beyond rude way to treat a customer simply trying to get the truck I had paid for and that was unavailable to utilize due to complete incompetence on the locations part.
-
November 2023 by Scott M.
After making come back to their location when they cancelled our reservation we finally went someplace else and will not be returning.
-
September 2023 by Kalei B.
The woman at the counter was rude to me (maybe just extremely curt but definitely not friendly), I didn't get the blankets I paid for, the gas tank was empty when I got the car, the tire pressure sensor was broken and said one of my tires had a 22 PSI vs the other 3 who had 75 but it was impossible to fill up when I tried. Absolutely bonkers.
-
September 2023 by Christina ..
Don't rent from here. They do not run a tight ship.They will rent out your reserved vehicle even after someone from their team calls and confirms it will be held for you. Many of the front desk staff here are low-tier. In particular, the short round lady with dark frizzy hair in a ponytail offloads her laziness and incompetence onto the customers. She once gave us sass about requesting to get keys to the Ford van we originally ordered since the company bait and switched us (they advertised a fuel-efficient Ford but gave us a gas guzzling GMC). This same lady also was the one who told us our reserved van was rented, "because we were late" she incessantly kept repeating -- although we were still within the 1 hour window, and the clerk on the phone confirmed she'd hold it for us. She reluctantly offered the 10 foot truck so I said that's fine and asked if they could charge us the .99 cents/mile that we would've had with the van (since now the price would rise to 1.19/mile). She refused. So easy decision. We just won't rent from this U-Haul going forward.--As I walked out, we spotted our van waiting for us in the parking lot... (see photo)This U-Haul location needs to follow the advice of "fire fast, hire slowly" if it wants to keep its customers renting from this location.*Context: we've been a repeat customer here since we moved to sf a couple months ago. We only had good service 1 out of 5 times, hence the 1 star*
-
August 2023 by Hector Polanco
Conveniently located near Market, and friendly, helpful staff. Didn’t give a a five, because of additional fee, not quoted on website. I paid $43 for the 10’ and dolly for one day
-
March 2023 by Brian M.
Stay as far as you can away from this place - owner tried to scam me out of $3,600. You will be much happier using literally any other moving service outside of this specific uhaul location.
-
January 2023 by Andraste E.
First of all, the two stars I'm giving are entirely for the staff who works here. Other than the initial person who checked me in, I generally have received good service here; from the janitorial worker cheerfully willing to lead me through the maze to find my unit the first time, to Gino, who is kind, helpful, patient, and an absolute pro. We were blown away by his skill in maneuvering a trailer. Management: he is a gem!!That said, the facility: I have rented many a U-Haul truck/trailer and generally, I've had a good experience with the brand. In March of 2020, I was moving from Oakland, needed to find a convenient (i.e. in-SF) storage space, and I was stoked when I found one here, ground level access, for $89/mo. I reserved it weeks ahead of my move.On move day, we loaded up my U-Haul truck, got to this facility, and I was told by a woman at the desk that there'd been some glitch with the reservation system and they didn't have the unit I'd reserved. Instead, what she did have was larger, up some stairs, and cost $209 (with rent increases, that eventually became $229!).She clearly did not care and was unwilling to help me in any way, despite it being their fault and that I was basically now screwed because all my stuff was sitting outside in a truck that I had to return by the end of the day. So, of course I had to buckle and get the storage space that was more than twice as expensive.I would not have picked this facility had I been aware of what I would actually pay -- I booked it entirely thinking that I was getting a certain size, no stairs or elevators, for $89. It's located inside the old Wonder Bread factory, which is cool, but really impractical, especially for larger moves. The building is genuinely a maze and it's really easy to get lost in there even if you think you're good at reading maps!There is a secure upper loading bay (4th floor) that you can pull cars and trucks into and that serendipitously wound up being not too inconvenient to my unit. There are usually carts there for use, which is handy. So, moving in and getting things in/out of the unit wasn't too bad because I had a truck.Moving out with a trailer wound up being a bit of a nightmare. My unit was on the 4th floor and up a set of stairs. There's no room to maneuver the trailer in the upper area where they park the trucks and (unless you're Gino) it's quickly obvious why trailers aren't allowed up there. That meant we couldn't do it all on the same level; we had to push things to the elevator, wait for the elevator, go downstairs, and outside to the trailer. As far as I could tell, there was only one elevator for the entire facility of thousands of units. We probably made 10 trips back and forth and it was slow and slow-going having to deal with the elevator.I hadn't been to my unit in a few months and the facility clearly had some water intrusion happen with the recent monsoon weather, based on the pads laid out around the place.
-
November 2022 by Paula M.
This U-Haul location is AWESOME!!!!! Gino is the BEST U-Haul manager I have ever met, and I have rented from U-Haul many times at many different locations.During my last rental, I worked with Gino and Elijah. They are absolutely FANTASTIC!!!!! Both Gino and Elijah are incredibly kind, friendly, helpful, smart, skilled, and hard-working. Well done U-Haul team on Bryant Street in San Francisco!!!!!
-
November 2022 by El B.
Had to go here today because the Valencia St location doesn't have pick up trucks. I love the Valencia St location. i don't like Bryant St.As expected, they were horrible. They told me to take a picture of the mileage and gas when i left so if there were any issues they'd make it right when I returned. Gas was wrong, mileage was correct. I took pictures as instructed. At return, I showed them (different agent of course) the gas tank picture. The time was clearly marked. Oh no they don't care because I was supposed to upload the picture onto their website or something which they didn't tell me. They just kept saying 'you signed a contract.' yup, I did. Customer service as usual for this location. Keep your expectations rock bottom low and you'll be fine.
-
October 2022 by Nicole S.
My friend was told that an original unit was available, at the last minute the worker changed his unit and said he was going to update it in the system. He was moving out of state last minute and trusted the uhaul name. A month later he comes back to retrieve his items and the unit is empty! They have no idea where his items went. He had a few hundred collectible items from literally all over the world. Places I've never even heard of! Gone! And uhaul has no idea what happened to them. This is so sketchy and totally unacceptable!!
-
October 2022 by Gino Percival V.
I open a unit on this location because I'm moving to a different state and won't be able to move it right away. Thinking that uhaul is my good option to store my items and it's a safer place, I give them a try. A gentleman helped me open a unit. The original unit he gave me was 2544, I walked to that unit and it was occupied already, I told him that and he then find me another one which is the one across from it 2543. I put my items in their and go. Fast forward yesterday 10/17, I came to put more items in there and to my surprise my unit 2543 has no longer my padlock and it has a green zip tie on it and my items are no longer in the unit. I called the employee to ask them what happened and at first they are not sure what happened. One of them was jasmine I believe that was her name she was the first one who found out what happened. She told me that the day I open my unit, the person who helped me did not change the unit number in their system. And so when they found my items on unit 2543 it doesn't have any name on it on their system. This place better find my items because they are not just a item. Those are collections that I collected over the years. And for a company like uhaul to do something irresponsible like this is not acceptable. You need to get a proper protocol for something like this. I understand that there are people who abandoned their unit but for someone who has an item to a unit that doesn't have a name on it but has a padlock? You will think to at least do some researching for it because you just simply throw or put away the items. I trusted you guys to keep my items safe and yet loss them just like that? your Insurance cannot pay me enough to even start my collection.I really do hope the manager can find out who took out my items and what did they do to it.
-
July 2020 by Gerard B.
A bit out of the way, like a lot of u-haul places. Overall, I find U-Haul a bit more expensive than their competitors. However, their cardboard boxes are top-of-the-line in terms of cost vs sturdiness. Don't get the homedepot cardboard boxes that will rip right away.
-
June 2020 by Helen S.
Uhaul Cancelled our Ubox reservation at midnight the night before our move. After 5 hours on the phone with Uhaul, we had to rearrange to have our movers pick up the boxes from Santa Clara (instead of San Francisco). The trailer then broke down on our movers TWICE on their way back to Santa Clara. We had more issues with Uhaul as well, but those were the biggest ones. Definitely will be using PODS next time. UHaul has ultimately ended up costing even more than PODS would have, even though PODS is theoretically a little more expensive.
-
April 2020 by Barbara M.
Great people - clean, secure facility. The best!... I got there with a car full of tired cats, 3 days on the road from Idaho- just exhausted... the folks at this facility were helpful, put up with my bitchiness -( sincere apologies for you from me) and were extremely helpful. I left some belongings in an area that was secured for the night and the facility manager, Gene, came in on his day off to help me find and secure my belongings. That is some excellent service and just was so nice. When I get settled and have the funds- the Dunday crew is getting lunch on me.
-
July 2019 by Kelly McKenna
I had a horrible experience with Uhaul Uboxes - completely unprofessional, unorganized and set up to overcharge the customer because the local, national and call center offices are not connected. Shipping is separate from Ubox, which is separate from storage and no one manages a entire's customers rentals.
