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March 2023 by Mari C
I lost my time because was 5 pm and the lab was closing. They publishing in Internet and ucsf, open 8 am to 12 pm, however closed early 4 pm.
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February 2023 by Sidney O.
The waiting list to get an experienced MD here, for a PCP, is a YEAR or more. There are several residents-MDs in their 1st or 2nd year of residency, though, but who's accepting new patients for PCP is elusive. Also the staff here avoids knowing anything about the UCSF lab facility a few steps away, contrary to common sense. Parking is tough, even with a placard. In a word, this is not a good example of a primary care facility, nor a great place for primary care. As with much of UCSF, the MD-clinicians are good, but the staff are decidedly not well-trained in essential systems: communications, scheduling, or health insurance basics, or business-operations of any kind... Recommended that prospective patients go to the larger primary-care enterpriises in SF, especially CPMC/Suttter. (I've been a full-time caregiver for a disabled patient trying to get care at UCSF for much of the last 12 years...be aware, it too a YEAR+ just to get the POA in the system, such as it is. My many complaints over the years about the poor state of UCSF IT and databases especially, have all been ignored.)
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October 2022 by Jordan Wight
I was in and out in 15 minutes.
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August 2022 by Lilia McCormack Wilcox
Very difficult to find the location of the lab to begin with, their procedure for making sure there are orders for patients is unprofessional and they take your Id into another room without telling you what they are doing, they had issues finding orders for me and were reluctant to help try to look through their system. When my doctor couldn't be reached they expected me to keep trying to get through and leave a message even though I had already been there for an hour and a half and had other things to do. Not to mention the person who came out to "help" the patients was generally unpleasant and unprofessional. A complete waste of my time and energy and I cannot recommend for anyone to come here over other locations
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March 2022 by Heather P.
All that this place does is generate referrals for specialists. That sentence is standing alone because it really is all you need to know. There is no coordination of care, problem solving or "primary care". One simple example. I had a small infection that was on my lower belly. Even THAT required a referral to a specialist with a 6 month wait. The end result is that I have a huge scar for something that just needed a week long dose of your basic antibiotics. I have named the scar that remains after the doctor there who I hope to never see again.
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January 2022 by Ashley M.
Wait time is over 45 minutes, every time, to talk to your doctor. I am always 10 mins early to be respectful of their time, but clearly the patients time doesn't matter. The intake staff will call me 15 minutes after the appointment time has passed, just to verify what I just verified on mychart? If there is a health problem, the doctor will just "refer" out instead of trying to dig deeper and figure it out. The "referrals" never go anywhere and even after follow up you will not hear from anybody that you were referred to. As a healthcare professional, this is very poor care - despite the doctors nice demeanor... I am currently searching for a new provider.
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January 2022 by tom s.
Just do yourself a favor and avoid this facility. UCSF is overhyped in general. Try Sutter or Stanford instead. I've had a much better level of care and service with their docs and facilities.
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November 2021 by Mackae Wilcox
Very difficult to find the location of the lab to begin with, their procedure for making sure there are orders for patients is unprofessional and they take your Id into another room without telling you what they are doing, they had issues finding orders for me and were reluctant to help try to look through their system. When my doctor couldn't be reached they expected me to keep trying to get through and leave a message even though I had already been there for an hour and a half and had other things to do. Not to mention the person who came out to "help" the patients was generally unpleasant and unprofessional. A complete waste of my time and energy and I cannot recommend for anyone to come here over other locations
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September 2021 by Jerry W.
Wonderful staff. Note COVID QRC verification is located on the window not near the sign on the door.
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May 2021 by Jaretta Gogetta
Nice staff and efficient.??✅
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April 2021 by Jeromy C.
As a patient at the Parnassus office who wanted to transfer to the Lakeshore office, I cannot recommend this medical facility to the public. They have gone out of their way to prove to me that I do not matter to them, and that money is their only concern. They have treated me with blatant disregard from the moment I became a patient with UCSF several years ago. Their behavior is highly unprofessional and they seem to be engaging in price gouging and justifying it with the absurd excuse that they are a research institution. I believe they should be sanctioned for their behavior and certainly should have their public funding cut or pulled completely as they only seem to be serving themselves at this point.
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December 2019 by Hoa T.
Love coming in here, always could find parking and the staff here are very friendly and they make sure their are crayons and something for the kids to color and my doctor is the best here. Best place to come here if your want good customer service and good doctors.
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November 2019 by Bella B.
My continued experience here has been really good. I now see a new PCP who is thoughtful and caring and goes above and beyond for her patients. There is still the aspect of parking and the admin is still iffy at times but overall it's improved. I hope my experience going forward improves in all areas and one day I will update my review to show a 5 star rating. For now I feel 4 is appropriate.
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August 2019 by Meryl O.
If it was possible to give this place 0 stars I would do so in a heartbeat. The front desk is fine despite the reviews saying otherwise. I can only speak for my own experience so here goes: As a cancer survivor when you go into the office saying you have pain in one of your breasts and that you can feel a lump, I would think that would be enough to have a doctor say "oh you have symptoms now and also have a past history of this disease? Let me go ahead and order you a mammogram and mark it as stat, let's order blood work, oh and here's a referral for a doctor that specializes in this stuff in the event that they know more than me." What I was told: "I don't think this is malignant." Here's a bill for $375.00 They only decided to give me a scan AFTER I yelled at their receptionist. Like, this is basic medical crap? If you don't know the answer refer the patient to someone who does??? I'm still trying to have the insurance company fight this because it's insanely ridiculous that they treat cancer patients like garbage here. We have as much right as everyone else to actually be taken seriously for our medical issues as the rest of you. And you would think that this is a one time case scenario of, well maybe you just had a bad doctor. Wrong! I've also been up here for over a year trying to get care in seeing an after care doctor for the followup of what happens when you have cancer diagnosis. I've lost track of how many instances we're on now, but essentially they claimed they would send over orders for a breast scan and mark it as urgent. They reassured me that they sent it over and the soonest they'd be able to see me was in a few months time. Turns out they never did. I escalated this to the manager of the facility who informed me that nobody sent it over, and when I asked, "So they lied to me?" She basically confirmed that. I was told time and time again from southern California doctors that UCSF is supposedly "the very best" when it comes to cancer care, and I quite frankly have yet to see that. Fast forward a year and I was able to get a scan ordered within a week of establishing care OUTSIDE of UCSF, and was able to establish care with the type of doctor I needed. It's really sad that UCSF chooses to treat cancer survivors this way. I will never go back to this clinic ever.
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July 2019 by Juliette C.
Absolutely terrible experience with 2 doctors here. However, the people working the check-in desk are polite, smiling, and helpful. For both visits I arrived 10 minutes early. I picked this clinic because I have a physical handicap and was thrilled to find a large parking lot because for me that means less pain from walking that increases throughout the day. My first visit was with Dr. Florio who is also leaving the clinic within a month. I have complex health issues that involve chronic widespread pain, chronic neuropathy particularly in my hands and feet, raynauds syndrome which makes the neuropathy worse, and chronic fatigue (not to mention everything else). So, I was really looking for help. I also reached the end of allowable temporary handicap placards and needed a blue placard. Dr. Florio did my intake and I already spoke with my insurance about continuing aquatherapy because my physical therapist discovered this was the only way to get me out of a 3 day flare up cycle after each session. When I asked about it my response was "we don't do that." Neither did SF general, but both the pain clinic there and my p.t. sent requests to initiate a 6 week program with Laguna Honda. Also, I did not get any advice or suggestions. After going over my current symptoms and diagnosis her response was "what do you want from me." So, I asked to see visit their pain clinic (which was horrible) and I asked for an integrative medicine approach because I had reactions to medicines that caused severe depression, or severe memory loss with about a 10-20 minute span, and one that caused heart palpitations. She did write the referrals, which is good. This clinic has a limited time for appointments, so she left before I finished and said to make an appointment in three months. The person who took my blood pressure returned and I let her know I did not have time to resolve the placard. She said she would let Dr. Florio know, and no one followed up so a week later I called both about the placard and a conversation with my insurer regarding aquatherapy. It was suggested I send a message through the portal with some details. I did not get a response about aquatherapy, and the response about a placard was "I don't make the rules, the DMV does." Not helpful, and not even inquisitive. The irony is the check-in people here, helped my with the form and were very understanding on my struggle to find a spot on my foot to take steps. My doctor did not care. So, I thought this might be a sub-par experience because she planned to leave in a month. So, a few weeks later I scheduled with Dr. Strelkoff as a PCP because her profile listed chronic illness as an interest. The first words she said to me were " you have 20 minutes" and the last words said were "on to the next patient." I felt this doctor was more trainee focused than patient focused, and was much worse than Dr. Florio. Once again, the check-in folks were helpful, helped me with forms because my hands were also flaring up rapidly, and expressed concern. Since I have not been getting the best help from some doctors (not all), which is common from what I hear from members of my support group, I started reading a bit from a guide to help establish a relationship with a doctor and how to provide the doctor with information that will help them succeed. My experience with Dr.Strelkoff was like conversing with a brick wall. I asked for advice on internal vs topical magnesium supplements. Zero appropriate response, and " there is no prescription for that." A previous PC in a different network prescribed vitamin B and iron, and they were both covered by my insurance, so I know she was simply not being helpful. People with my health condition have difficulty with vitamin levels either due to absorption issues due to a specific symptom, or due to the body burning through nutrients rapidly. I told her that both the neurology department and the pain clinic said my PCP would do the paperwork for my blue placard, and her response was "I
