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February 2024 by Rachel Steilberg
everyone here is rude.
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February 2024 by Zain Curiel
Very fast service they even give you a nice bags when you leave
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January 2024 by Agnia Shulgin
It’s 17:20 Thursday and they are closed. Ridiculous that workers are not really interested to making their paychecks bigger.
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January 2024 by Агния Зуева
It’s 17:20 Thursday and they are closed. Ridiculous that workers are not really interested to making their paychecks bigger.
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January 2024 by Heather M
I went to this store yesterday and it opened 45 minutes late. There was only one friendly helpful employee in the whole store. She was helping everyone she could since she was the only one working. A short haired blonde employee let me know a shoe was available rudly and walked away. This store definitely does not want to sell anything. It seemed like all but one didn't even want to be working.
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December 2023 by Alicia Reznick
People that works there closed 15 minutes before!!! they do not want to attend people beyond 4:30pm during Christams Eve!! We were going to buy 4 pairs of boots!! Horrible.people!!
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December 2023 by Cristian Gutierrez
They've been pretty good untill lately that they started to close earlier than posted hours they should change the hours if they won't be open untill posted time
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October 2023 by Ana Victoria Hernandez
Attention could improve from the lady at the counter. Also, they could be more agile. The store however has good stock and variety.
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September 2023 by Jessica Dudek
Tried to go to this store at 6:45pm to quickly pickup an order after work and the doors were locked. They close at 7PM!! Why would you post your hours of operation until 7PM if you’re going to lock your doors and customers out? So incredibly disappointing considering I went out of my way to pay for transit to visit this location after work. Get it together and respect your posted hours or change them if you don’t want customers.
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June 2023 by Tammy B
Not great service at all2 staff and we were not greeted when we arrived , staff was busy talking to each other and we were only people in store . Did buy item but really not welcoming
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March 2023 by William Healy
Went in for a last minute Valentines day gift for my wife. The workers were friendly and very accomidating. Store was clean and well stocked. A little pricey but this is San Francisco. Found a couple great gifts for my wife that she loved. Thanks UGGS store!
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February 2023 by Askia Luna
I had a great experience here, I needed a last minute gift for my mom and the manager Nicole was very helpful and met all my needs (even with it being fairly busy). I found the exact pair that I wanted and ended up walking out with a robe for myself 10/10 I will be back
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January 2023 by foxxxy B
Is this store open or what ? Every time I call they don’t pick up .
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January 2023 by Julie L
This store never answers their telephone.
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November 2022 by Shelby D.
I came to this store on 11/6/2022 to exchange a pair of slippers for one size up. The associate told me I should just ship the shoes back myself and make the exchange online, which I found incredibly rude and lazy (the store was empty). I asked if I could just exchange them in-store since I was already there and after much pushback was told I could do this (because they did have the shoe I wanted in stock). All I wanted to do was exchange my slippers and the ordeal took over 30 minutes, during which I overheard the manager complaining to an employee about how 'b*tches just neeeeed their slippers don't they' which was very weird and uncomfortable. At the end, an associate who was not even helping me gave me a receipt for the exchange. I politely said I don't need it since now I have the correct size and I was emailed a receipt already, and she rolled her eyes and handed it to me. I asked if they had a trash can I could use and she pointed and made me go behind the counter myself to throw it away. Overall this was a very weird, lazy, and passive aggressive customer service experience. I would never go back if this wasn't the only UGG store for miles
